After having an order placed for 500+$ 4 days later I receive and EMAIL saying my shipping charges were not calculated correctly and that I need to supply them with an extra 65$ for the shipping charges. Called the company managed to get thru to shipping and receiving after being told that where I live there has to be an extra charge for air fare due to across country shipping, I told them that the charge was supposed to be applied during the order of confirmation of address, as well as that I received a 50% shipping discount clearly stated on my receipt I received via email after ordering, the guy on the phone didnt want to here it and quickly got defensive and began to cop an attitude AFTER I had agreed to pay for the shipping charges, I was simply trying to tell him he needed to make sure that all charges were confirmed during ordering and that it was not MY FAULT that whoever does there website cannot figure out how to make the code apply air fare shipping charges, after the guy hung up on me and after me agreeing to pay the charge I received an email 1minute later stating my order had been cancelled, EXCELLENT CSR AND EXCELLENT ### IN THE RECEIVING WAREHOUSE I do wish that Kustom shop.com would have their own website rather than be directly linked with tcp global as they make some of the best paints, I am now using HoK paints which I am fine with and will never even go to a tcp global site again or tell anyone about the website again I hope that a huge company like that eventually falls to incoherent and inadequate customer service and failed correct orders. STAY AWAY FROM TCP GLOBAL IF YOU PLAN ON DOING ANY KIND OF VOLUME THRU A COMPANY FIND A DIFFERENT ROUTE AND EMAIL KUSTOMSHOP.COM AND TRY TO GET THEM TO GO WITHOUT TCPGLOBAL WEBSITES, TCPGLOBAL DOES NOT DESERVE A COMPANY LIKE KUSTOMSHOP.COM
This complaint and/or review was posted on HolySmoke.org on 13:37 pm, December 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tcp-global-corporation/.
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