Hi, my name is Kamal and I was a stock shareholder in TD Ameritrade, but in the year 2016 when they upgraded their website they threw us out. We had no access to our accounts online, I mean they shut us out completely.
When we asked for help, we were told that the company had received thousands of calls from aggrieved customers across the country and everyone was facing the same issue.
We called up the Omaha, and patiently explained our problem to them and asked to speak to someone who could help. We were transferred to someone named Myers. She did not provide us with any sort of designation. She said TDA was not obliged to provide online access to its customers. And then she hung up on us.
I mean, what could we possibly do? We were confused; we didn’t know what was happening. I didn’t know how I could pull my money out, save my ass and my money. I was shitting bricks in my pants, but I didn’t want to give up.
I tried sending in emails to both their customer service ID’s [email protected] , [email protected] but no one ever replied back. I tried calling them up 800-454-9272, but that too of no help. They hung up on us every time we called. It was only her who was taking our calls, when asked her to transfer us to a supervisor; she refused and hung up again. Every time we called, there she was.
We wrote an email and a few hours later, we received a phone call from a Mr Daniel Pilmaier, saying if we continued to contact the company, TDA would be forced to terminate its relationship with us.
After some days, we received a letter that said the company no longer wanted our money and we had 30 days to pull it out and if we can’t we’d be responsible for any sort of fees, penalties or charges. We were abruptly terminated. I mean, they were playing games with us, this is not how companies work. They just can’t be doing what they feel like!!
We wrote an email again and got a reply saying “you’re wasting your time.” They just weren’t ready to listen to us. I would caution everyone about TDA, they are fraud and do whatever they want. Guy’s do not do business with these people, they are arrogant, their customer service is rude and proved that they do not care for your business. Their web upgrade has actually shut out thousands of people.
This is a company to stay away from. They couldn’t deal with us so they decided to throw our money out! They knew they’d be caught so they let go of us. This surely isn’t a company to deal with. They cannot handle shit themselves so they just let go of their clients. Such companies don’t deserve to run. They cannot be telling us what we want to do. They are fraud!!