Hi, my name is Kamal and I was a stock shareholder in TD Ameritrade, but in the year 2016 when they upgraded their website they threw us out. We had no access to our accounts online, I mean they shut us out completely.
When we asked for help, we were told that the company had received thousands of calls from aggrieved customers across the country and everyone was facing the same issue.
We called up the Omaha, and patiently explained our problem to them and asked to speak to someone who could help. We were transferred to someone named Myers. She did not provide us with any sort of designation. She said TDA was not obliged to provide online access to its customers. And then she hung up on us.
I mean, what could we possibly do? We were confused; we didn’t know what was happening. I didn’t know how I could pull my money out, save my ass and my money. I was shitting bricks in my pants, but I didn’t want to give up.
I tried sending in emails to both their customer service ID’s [email protected] , [email protected] but no one ever replied back. I tried calling them up 800-454-9272, but that too of no help. They hung up on us every time we called. It was only her who was taking our calls, when asked her to transfer us to a supervisor; she refused and hung up again. Every time we called, there she was.
We wrote an email and a few hours later, we received a phone call from a Mr Daniel Pilmaier, saying if we continued to contact the company, TDA would be forced to terminate its relationship with us.
After some days, we received a letter that said the company no longer wanted our money and we had 30 days to pull it out and if we can’t we’d be responsible for any sort of fees, penalties or charges. We were abruptly terminated. I mean, they were playing games with us, this is not how companies work. They just can’t be doing what they feel like!!
We wrote an email again and got a reply saying “you’re wasting your time.” They just weren’t ready to listen to us. I would caution everyone about TDA, they are fraud and do whatever they want. Guy’s do not do business with these people, they are arrogant, their customer service is rude and proved that they do not care for your business. Their web upgrade has actually shut out thousands of people.
This is a company to stay away from. They couldn’t deal with us so they decided to throw our money out! They knew they’d be caught so they let go of us. This surely isn’t a company to deal with. They cannot handle shit themselves so they just let go of their clients. Such companies don’t deserve to run. They cannot be telling us what we want to do. They are fraud!!
Pathetic Customer Service and Intolerant Behavior of T D Ameritrade Staff is a Black Spot on Financial Sector
The services the company offer such as online accounts is to smoothen order processing and offer convenience to customers. However, companies like T D Ameritrade take it as an excuse to harass consumers. How would you feel when a website upgrade results in terminating online account? This is what happened with me and several thousand account holders trading with company. I’m going to do voodoo or black magic to make them pay a price for it. My name is Luke and you don’t have to be scared of me.
The failure to address our issue was looked like a planned conspiracy, as things started to unfold. I started calling the Nebraska office to make myself heard. I thought I’d a good chance to speak to people sitting at highest position to resolve the issue. I was proved wrong. These so-called management executives were blind, deaf and dead. I talked to Shane, the manager, on last day of February. It isn’t the hardest of days to remember. I was visiting the favorite café on St. Andrews Road. The explanation he’d in his defense was the worst possible thing you could ever hear. It pacified me in a way that only scammers would have ignorance and dumbness to talk to customers like this and present their case in such a bad way.
The guy on the other end of line was some big shot (this is what I was informed). He’d the audacity to make a case that online is a pure experience-enhancing service and company can take it off or away any time, they want. I was denied of basic services what you’d expect from any good brand. I felt like the end of world for both of us. This was getting out of hands. That guy lost patience before I did. He disconnected the call. Wasn’t it expected? I was kind of expecting something similar to that.
There was no reason for me to feel disheartened or quit. I was fighting for my rights. They could say anything, do anything but I wasn’t going to stop chasing them. They kept on putting me to the same manager. I’d developed a kind of understanding about his thinking behavior and pattern. By the time we reach second week, he started to reply in yes or no. I understood there was no point in pursuing the case forward with him. I somehow remembered the line I used to dial: 8004549272.
I got hold of email address and took last chance, before surrendering to scammers. I wasn’t expecting any results and I was proved right. I’ve got records of contacting T D Ameritrade on [email protected] and [email protected] . They contacted us back saying the company needs to reevaluate our membership for future purposes. The next thing we know is we’re asked to take money back and membership was terminated.
I’d no clue how to react to this fiasco. They could have easily fixed everything but decided to lose business. They made our lives hell. I’d say we’re saved, taking the future prospect into account. These scammers were so weak they couldn’t stand someone talking truth and fair policy. So, they decided to get rid of us.
I want to tell all you guys that TDA is a fraud. They are confusing and scamming.
The wrong amount was incomed in the trust, so I made sure I pointed out the error and asked them to issue a correct form 1099 or a letter stating the correct amount I received. And I didn’t ask them once, I asked them 10 times, but they weren’t ready to change what they did. They didn’t want to change their statement, and acted like it was my fault. Shitty Assholes!!!!!!!
But they refused, quoting a new regulation. This is unacceptable!
They claimed I could reduce the amount shown on the 1099 compared to what was actually received just by using the expense figures they’d given me, for which I have no proof. Why did I have to receive the amount? Why couldn’t they give me the actual account? A statement and the correct amount? They intentionally changed it all, they are frauds!!
I checked online in their history journal statement, it confirms the correct smaller amount of income that I actually received. And then I also came to know that I wasn’t the only one but there were many others like me facing the same problem.
I don’t know why they’re doing this, they say something else and do something else. This is completely unfair and confusing. I am investing in order to get returns, But I don’t know what they want from me. They’re stealing my money and crediting much less amounts in my accounts.
Their helpline number 800-454-9272 is useless and so are their email IDs [email protected] and [email protected] . Their customer service is shitty and all they do is lie to you and try to convince you that they are correct. FRAUDS!!