Several months ago, I entered into a contract with this company because my e-mail got hacked. I had a one year contract. This morning, I received a phone call indicating the company was going out of business and could not fulfill its contract so they were going to issue me a full $200 refund for failure to perform. They told me they could not send a check because it was originally paid by credit card and they asked me to verify my credit card information. They had all of the correct information off of the contract so I believed them. First they tried to do money off of my credit card and the bank rejected it. They then tried to “send” it through my debit card and it was rejected. Finally they told me they would send the money via Western Union and took the info again for my debit card. I almost immediately received a card from Western Union indicating not that I was receiving money, but that my account had been charged $460.00, and not once, but twice. I immediately questioned this and they guy indicated it was an error and they were fixing the problem. They told me not to sign off of my computer or hang up the phone and to go immediately to Western Union to pick up the funds. Instead, I hung up on them and immediately went to check my bank account on another computer and sure enough……they cleaned out my checking account and the overdrafts wiped out my savings account. I then called my bank, Wells Fargo, and reported it as a fraud. The bank put a stop payment, but the perpetrator was too fast and had already claimed the money. I also notified Western Union that it was a fraudulent transaction and requested that they cooperate with my bank’s fraud officer in their investigation. I noticed that their original transaction went through Bank of America so I also notified Bank of America. Had I not immediately reported this, I would have been out almost $1000. As it is, my bank has put a stop payment so Western Union will not get paid, They also cancelled the credit card used and are returning the lost funs as of tonight. I have been lucky, even though it was stupid on my part, but others may not be so fortunate. The name given as the person calling me was identified as “Mark Wilson” with a phone number of 323-322-6719. They transferred me to another person, who identified himself as David Phillips, with a phone number of 760-363-5750. Although the custoer service number is a 323 (Los Angeles) number, the funds were picked up in New York by someone identifying himself as Fernando Mancebo Ramirez. He picked up both transactions. While I should have known better, my age might have gotten in the way of my good sense. (I am 71). Because they appear to be operating across state lines as well as abusing the internet, this is probably going to be a federal offense in addition to other charges. Please let your readers not to fall for this scam. Thanks. .
This complaint and/or review was posted on HolySmoke.org on 20:00 pm, June 06, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/teamviewer-gmbh-review/.
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