Teen safe won’t work with iPhone. The way it is supposed to work after you sign up, you enter your child’s Apple ID and password on the Teen Safe site and then you can view your child’s web searches, texts. Teen safe pulls this info from your child’s iCloud. Except, when teen safe does this apple thinks it is an intrusion, and locks your child’s account for “Security Reasons” Your child’s apple ID is then locked until you verify it and change the Apple ID password. The same happens everytime TeenSafe accesses your Child’s iCloud. Do this too many times and you get permanently locked.
I contacted Teen Safe customer service, and they say this is a known issue with the highest resolution priority but there is no ETA as to when this will be resolved. This makes TeenSafe useless with iPhone and they refused to refund my money. Even as they acknowledged their service doesn’t work! Don’t waste your money.
It doesn’t work well on the other phones too the data is independent on backups and therefore isn’t current information. Secondly, the data is not automatically generated and has to be requested for which there is six hour delay in retrieving information. The management is difficult since there is not an app for the program and it doesn’t play well with password it is too time consuming and totally not worth the buy. They get your credit card number and when you try to cancel through their website it does not process.
They get your credit card number and when your try to cancel through their website it does not process. When you try to cancel through their website it does not process. When you realize they are charging you and call and try to cancel they cannot find you as a customer. When you dispute with your credit card they then can find you and send lies to on your CC Company saying they sent e mail before charging. This is a scam Company!