Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations. The internet speed is very slow, they promise a speed and they provided a different one. Also I did not get listing in the yellow pages as promised. and the phone lines goes out many times during the day. The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit. My monthly bill should be $980.00 a month now it’s up to $1223.78 a month. In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the 60 minutes calls. When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. I told the representative, If I was given the correct rates I wouldn’t make those call, I would have called from home because I have a plan with Verizon to pay $30 a month for 500 minutes to Jordan. I need a credit of $52.92 on this month bill for the call, and I need my monthly to be adjusted to $980.00 as promised before I signed the contract. Also I need my T1 speed as promised not the slow speed they provided. .
This complaint and/or review was posted on HolySmoke.org on 21:10 pm, May 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/telepacific-communications-review/.
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