Telkom SA SOC

Telkom SA SOC Reviews & Complaints

Reviews: 52


Total views: 4213

Published: 05 April 2020

Posted by: Chien Yuan

*Thursday 17 May: Telkom is telling me that Webafrica cancelled the DSL portion of my line, but how, if Telkom is handling my line?! *Friday 18 May: Spoke to Hameeda, she mentioned that she will place an order to reinstate my DSL portion of my line. (247340601A Reference) *Friday 18 May: Spoke to Angel 5:40pm and Angel said that I only have a voice line. I say yes, that is my point, my DSL portion got cancelled by who the hell knows, and I am not the one who requested it. She said she will place and order for my DSL portion to be reinstated. *Friday 18 May: I spoke to someone at Telkom and they said that there is indeed an order on the DSL to be reinstated. *Wednesday 23 May: I spoke to a male with a confusing name so I did not catch it, tells me that my whole line has actually been cancelled, not only the DSL portion, because I apparently told them that I am moving to Richards Bay, which I did not! He said he has spoken to his manager and that he will get back to me at latest 2pm. He did not phone me back. *Thursday 24 May: Nomvelo, told me that Hameeda whom I originally spoke to on 18th, had instead of reinstating the line, placed an order to cancel my line and move it to Richards Bay. She told me she has placed a new order for my line (for Voice and DSL). 249248007A Reference. *4 June 2018: Spoke to Marc who told me that he may need to cancel the entire order and that he will sort it out. Reference: 3206924 *13 June 2018: Spoke to Nomvelo @ 12:56pm : She says that at the time that she placed the order on 24 May, the screen did not give her an option to assign a specific number to this order, and that Marc had managed to assign a number to this order on 4 June which is still in progress and I must still wait basically. 20 June: Spoke to a female and she said that there is a new note on this case, which states that due to them introducing new system, there has been a slight delay. 28 June at 11:45am: Spoke to Daniel Naicker who told me, their CBS system is offline, and the order does not have a validated status, and advised that when I do call in again and speak to someone, they need to log my ticket with IT service desk because order does not have validated status. They must give me a reference number starting with 3. He tried to check on the system though, and he mentioned the order is on delivery stage for a number of [protected] which is the wrong number!!! This is Richards Bay! I DO NOT LIVE AND DO NOT PLAN TO LIVE IN RICHARDS BAY!!! He also advised to call between 8am to 9am as that is basically the only time the system seems to be online these days. He also mentioned the next person I speak to should go into my orders and amend the provide order, cancel off the cease part of move.

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