13th September 2017 Order : [protected] I booked a slot from 12 to 2, never arrive until 2.30pm, make a customer service call, she said that the lorry can only arrive at 4pm, and since i have to leave my house before 3pm i asked if she can book me another slot and the thing she keep repeating : That’s nothing she can do, i have to cancelled all my orders, and re do the whole process if i wan to book another slot, or i have to wait for the late lorry driver like an idiot until 4pm, as if my time is worthless and all i need to do for the whole day is to wait for the delivery, that’s a reason u create delivery slot, which means u have to deliver during the slot. As for the customer service, tesco seriously need to consider the function of it, what use of customer service if they cant do simple job such as booking another slot for the customers? so their function is just to call the driver for the consumer, and merely repeat to the consumers that’s nothing they can do about it, just cancel the whole order? Do you realize how bad customer service as such make tesco look? Another thing is why there’s not call from customer service informing about the late delivery, If i did not decided to call, does that mean i have to wait until 4pm to realize you deliver it late? this is just horrible! I am not sure will tesco malaysia really look into this matter, who know?A company is just as good as its weakest link
This complaint and/or review was posted on HolySmoke.org on 01:35 am, December 25, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tesco/.
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