Texas Department of Transportation / TxTag.org

Texas Department of Transportation / TxTag.org Reviews & Complaints

Reviews: 1


Total views: 4147

Published: 03 September 2018

Posted by: wayne-b

According to KXAN News they covered a program for Disabled Veterans to use the toll roads. I started using these roads according to the map provided on the txtag website and a month later received a bill. I contacted customer service and was told I would have to pay the bill and that I was using a section that was not covered by the program, but they could not tell what part of the road that was and that if I use it again I would be billed again. The map does not label or show where this imaginary line is that I start getting billed for and driving on the toll road there are No signs indicating what section of hwy 130 is where I will be billed for. They insisted that the road is marked but I have gone back and looked and see nothing indicating the so-called sections 1-4 of SH130. I paid the bill and when I did- it indicated that I have more charges coming. So is there a Veteran Discount Program or is this another bait and switch scam to get more people to use the toll roads and then charge them for it after they use your toll roads? I have no idea what part of the sh130 road can be used and apparently your customer service does not either. I expect to get a refund of what I just finished paying and if I get no better response than that of your customer service I think KXAN will need to revise their story for disabled Veterans.

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