Texas Family Fitness - West Plano

I won’t recommend Texas Family Fitness to anyone in need of a gym.

Reviews: 1


Total views: 186

Published: 05 August 2019

Posted by: Anonymously

The Texas Family Fitness is not clean and tidy. They have a poor quality of fitness equipment and I did not experience professionalism here.
Staff are not helpful and keep facilities in poor conditions. It is not possible to fulfill the requirements of the guest at the Texas Family Fitness.
For a first-timer at the fitness place, I picked out on everything that disappointed me and does not make my welcome feel warm and pleasant.
I found that lockers are broken, and not used anymore. The fees I paid for the first month was not a reasonable fee and I did not get what I paid for.
Staff lack interest to help guests around the Texas Family Fitness. They lack customers service and are not willing to keep the place super clean.
A poor condition to train in for an hour daily and amenities are in terrible condition.  I had no place to keep my fitness clothes and felt insecure to use the toilet.
It felt good in the beginning when the equipment was enough for everyone. I was disappointed at staff members with disrespectful behaviors toward customers. They failed to inform trainers of the layout of the gym.
There is no decent equipment for women to train with and staff have neglected to keep up to date with new equipment. Bad customer’s service and high rate of membership fees at $400 a month destroyed my experience to train at Texas Family Fitness. The management doesn’t care about the bad condition of the gym.
I canceled the membership to avoid more expenses at the Texas Family Fitness.  The company has a bad customer’s service and have no intentions of improving those skills. There is no quality in shower products and amenities are not in order. The slow and less efficient staff don’t try to show comfort and speed in training at the Texas Family Fitness.
This place spoiled my training sessions and positive views I had in mind. The lack of other sports facilities doesn’t give Texas Family Fitness value of trainers.
There are not many other offers to take advantage of and high prices do not keep the gym full. I did not feel the warm welcome from the staff and felt uncomfortable around a few trainers. I won’t go back there to have more bad experiences from staff. The dull atmosphere doesn’t make the trainers feel positive about training at the Texas Family Fitness. A below-average gym does not deserve any score more from me. I had bad services from Texas Family Fitness for the little they had offered and a shame to not be friendly, and pleasant with guests. Unfortunately, they don’t prioritize the services of guests.

There is no top-notch equipment or customer’s service from Texas Family Fitness. The atmosphere is ruined by unwilling staff and the lack of quality at the gym. It won’t be fair to anyone to experience what I had at Texas Family Fitness.

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