Textbook Head

Textbook Head Reviews & Complaints

Reviews: 6


Total views: 4183

Published: 08 March 2020

Posted by: Reviewer19538

1/23/16 – I looked online for a book that I needed by the next week. I found a great price, and looked like it would be in on time too! I almost purchased it, and then found a better price on Barnes and Nobles. The next day, I got an email from the company that said my order had not processed, for some reason I got the companies mixed up (i bought 7 textbooks this semester) and ended up paying for a second book! Almost immediately I realized my mistake and searched frantically for a call back number or customer service line. I realized very quickly how shady this business was, with only an email to contact them. I emailed them promptly, and hoped for a respond. A few days later I realized I never received a confirmation number from the book, or a shipping letter so I assumed maybe I had not been charged and it did not go through. At the end of the month i checked my credit card and there was $36 dollars charged through my account! I was ticked off! I decided to call the credit card company the next day to dispute the charge. The next day, I also got a package in the mail, it was a book – not the right book (several versions older than the one I asked for) with a return label that could not be used again. I tried emailing the company again about how I wanted to return the book and got another automated response. I checked their “return” address and it is a home, in Tyrone GA. Not a company. I called my credit card company and am fighting the charge. This is a shady business if you could even call it one. Do not waste your time.

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