1/23/16 – I looked online for a book that I needed by the next week. I found a great price, and looked like it would be in on time too! I almost purchased it, and then found a better price on Barnes and Nobles. The next day, I got an email from the company that said my order had not processed, for some reason I got the companies mixed up (i bought 7 textbooks this semester) and ended up paying for a second book! Almost immediately I realized my mistake and searched frantically for a call back number or customer service line. I realized very quickly how shady this business was, with only an email to contact them. I emailed them promptly, and hoped for a respond. A few days later I realized I never received a confirmation number from the book, or a shipping letter so I assumed maybe I had not been charged and it did not go through. At the end of the month i checked my credit card and there was $36 dollars charged through my account! I was ticked off! I decided to call the credit card company the next day to dispute the charge. The next day, I also got a package in the mail, it was a book – not the right book (several versions older than the one I asked for) with a return label that could not be used again. I tried emailing the company again about how I wanted to return the book and got another automated response. I checked their “return” address and it is a home, in Tyrone GA. Not a company. I called my credit card company and am fighting the charge. This is a shady business if you could even call it one. Do not waste your time.
This complaint and/or review was posted on HolySmoke.org on 16:09 pm, March 08, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/textbook-head/.
The reviews & complaints posted about Textbook Head was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Textbook Head as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.