“The Book Depository is awful store . March 20th, morning, I ordered two books but while waiting for showing up order conformation site, something wrong happened … over 5 minutes I waited but finally my PC was frozen. Later I ordered again. I was afraid that I might order same books twice and asked customer support to make sure and cancel one order if there are double orders. Customer support just sent cancelation notification about order BDA-010-[protected] and never mentioned another order BDA-809-[protected] active. I checked my order history and knew there was BDA-010-[protected] cancelled. Still now BDA-809-[protected] has nat came up in my order history, Later I ordered same books at Amazon com (I live in California, USA). Next morning, on 21th, I got notification about order BDA-809-[protected] and they said to me that ”Nineteenth fashion in detail’ was dispatched (shipped ) and I could not cancel this … I have to receive it and return it from SF USA to England. After they receive this, they will refund book fee on my credit card . Also they don’t pay returning cost from SF, USA to England. Many times I asked why this happened, why my order history can not show up order BDA-809-[protected], why I need to pay returning cost from USA to England even though I have no way to know order BDA-809-[protected], Customer support just said that they can not assist this case any more. Also I read another review, same double order happened and he returned one book from Australia to England, it past 6 months, they continued to say ”they have not received it yet and they can not refund him”. Finally he gave up collecting refund !! I am so afraid that same case will happen and I can not get refund about book at all. I am still thinking that book Depository must pay refund book and returning cost from USA to England. Customer support and this Book Depository was so awful !!
This complaint and/or review was posted on HolySmoke.org on 10:19 am, January 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/the-book-depository/.
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