The Furniture Authority

The Furniture Authority Review

Reviews: 2

1 RATING
(1)

Total views: 4229

Published: 12 March 2019

Posted by: Anonymously

I ordered a king bed on their website. After charging my credit card, they told me the item was sold out. Then they asked me to choose another king bed. I chose the other king bed. Then the customer service (only one person answers the phone 888-901-4595, she has a heavy accent when talking in English) called me and asked me to also buy the mattress from them. They will give me a better price if I can place the order within one hour since their truck driver is leaving to New York City (Where I live) in one hour. The customer service lady asked me to reply email stating "Authorize to charge my credit card." I asked to see the description of mattress on their website, but they told me it’s not on the website and what I am getting is the best value with best price. I emailed them to send me the return policy for the mattress since I am not sure if the mattress is a good fit for me. They never reply. I called them back, then the customer service lady said I did not see your email, the truck drive left already. Then customer service lady told me you said you want to get the return policy, we sent it to you already……..I do not think I need to say more. It is fraud and waste of time.

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