Chartered out of tortola bvi .03/13/16 . 54 ft sailboat. 2 hours into sail lost steering in 25mph winds rough seas. called on vhf. provided cell phone & private cell phone got recorded message after 1 hour then they said help is on the way. then said call the coast guard. coast guard couldn’t reach them. had rigged emergency tiller-auto pilot didn’t work. we arrived in port after 4 bad hours. met with excuses -boat sent out lie someone was with you all the time god????. started at 2.30 pm on dock around 7pm. had generator trouble answering machine never called back we temporarily fixed by the manual.we lost day 1/2.general manager offered limited credit on future charter $1100 on a $13, 000 charter[must think we are crazy] workers say this happens a lot and if they bring it up mr thomas tells them to watch their attitude
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