The Standard, Hollywood

Awful experience!

Reviews: 1

1 RATING
(1)

Total views: 73

Published: 20 August 2019

Posted by: Anonymously

The Standard, Hollywood claims to be one of the best hotels in the area which is located in West Hollywood, California. They claim to be the best and to have one of the best services among other hotels in the town. According to their website, they also offer amenities which include an outdoor pool, a 24-hour restaurant, and live performances are also held. But that’s only misleading information. I had the first-hand experience with these people, and it was definitely not what I expected. It was horrible. Other customers have been complaining about the services at The Standard, Hollywood because they are not delivering what they promise. Their services especially food is awful, customers have rated them poorly as they are disappointed.
5 stars hotel like The Standard, Hollywood want to improve their services if they want to their customer satisfied but lately, their services are below average and customers have reported that room is untidy, the service is slow. When I went there, I noticed that there were lots of amenities lacking in the room, as they had only one chair on the balcony of a king-sized room, there was no clock and the room was so messy. This was unexpected because The Standard, Hollywood has previously had a good reputation. When I asked if they had provided me with the right room, they told me yes. Whenever I ordered room service, it used to take around an hour for them to arrive. There are much better hotels in the locality which are much cheaper than The Standard, Hollywood.
One of the customers reported that as he stayed at Standard in New York so the customer presumed that this would be the same. Upon reaching the hotel the customer asked them to get him a quiet room away from the pool area but was given a room near the noisy sunset boulevard and right next to a dog park. He also complained about the services he got at the hotel, he urged that the internet was terrible and as long as you don’t pay for it you want to get a better one which was a joke because hotels like The Standard, Hollywood should have the basic amenities like the internet. The customer also shared his review about the room he stayed at as he stated that room was horrible as there was no decoration, the bathroom was tiny and was in dire need for a renovation, the air conditioning didn’t work as well. He went on to continue to discuss the experience he had at The Standard, Hollywood and never wishes to come back again.
The Standard, Hollywood has failed to meet customers’ expectation and all their claims to be the best have gone in vain. One of the customers was extremely unhappy about the way he was welcomed there. He stated that the rooms were extremely hot as the thermostat didn’t work and on top of that he could not get much sleep because of an event happening over there which made a lot of noise and disturbed him.

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