We packaged and I shipped a box using this business. To even ship a single item, this store requires extra paperwork not required at other stores. The inept employees at this location does not properly follow their training and the owner is dismissive to the customer. UPS discarded the package and all the irreplaceable personal contents. Upon trying to make a claim against UPS, The UPS Store stated they are not part of UPS, are not responsible for the delivery of the package, and are required to be the claimant against UPS. UPS passed the issue to The UPS Store saying The UPS Store is a different company thereby returning the issue back to “one of their own”. 1) Packages are discarded without telling the person owning the package. 2) The UPS Store franchises are only considered a part of UPS for advertising and when it is to their advantage. 3) The UPS Store becomes the sender and UPS the shipper when shipping from The UPS Store. That means the consumer is getting screwed in the process. 4) Claims are not paid based on this “hidden relationship” between “two differnt company names” that are acutally owned by the same company. DO NOT ship with The UPS Store/UPS unless you want reamed!
This complaint and/or review was posted on HolySmoke.org on 13:13 pm, June 05, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/the-ups-store-inc-review/.
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