I would like to file a complaint against the UPS Store of San Antonio on Kitty Hawk road. I shipped my son’s computer from San Antonio to Goodfellow AFB, and the computer arrived damaged. After several phones calls I spoke with the owner of the store. He took down my information, but I still did not receive any follow up information regarding my shipment for almost a month, which of course was denied due to improper packing. My problem…they did ALL the packing!!! I purchased the insurance on the shipment, but that does not matter. The clerk is claiming I refused the additional packing material…which of course is not true. He never offered the additional packing material…why would I pay for the insurance and then decline the additional packing material?? What is my recourse?? I asked them to pack it securely so that it would arrive at the destination safely, and I also purchased the insurance…how is any of this my fault?? I paid them to pack it, ship it, but now I am the responsible party…it what world is this fair??? .
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