As I a loyal customer of Hudson Bay Company, I was very upset with the service I received in the shoe dept. of The Bay, Anjou on July 30, 2018. First, I tried to make a payment on an outstanding balance on my credit card with the use of a previous statement as reference and was denied for your statement does not provide the full credit card number. THE REASON I DID NOT USE MY CREDIT CARD IS THAT IT WAS STOLEN AND REPORTED MISSING SEVERAL WEEKS BEFORE. The clerk name Bianca tried to find with the use of the cash register but was unsuccessful. (NICE GESTURE). When I asked about the ongoing sale, I was informed by the said clerk that all shoes with a red dot had an extra 50% rebate. This comment was made in the presence of her male colleague. as Great, I was excited to buy and when looking around unfortunately all the shoes I liked they did not have my size. I was told by the male sales clerk to call the credit dept. and get the full credit card number to make my payment. The next day, I called the credit dept. and was told that I needed to return to the store, ask the clerk to call the credit dept. and have a piece of ID handy for only at that time would they reveal the full credit card number to the clerk and not to me the card holder (WEIRD). So later that day, on July 31, 2018 I returned to The Bay, Anjou after an exhausting day of work to do as the credit card associate had instructed me. The clerk in the shoe dept.( the same as the male of the previous day) did not know the number( ill -prepared and uninformed). I furnished him a number I found on a previous credit card statement and I finally made a payment. Next, I looked around looked around at your sales and was delighted to find several pairs (6 in fact) with a red dot on their box. I was ecstatic. When I went to the cash register to pay for my purchases, the male clerk said that he did not know how to process the sale items with the extra 50 percent. He left to go in the backroom only to return and to inform me that these shoes were not apart of the extra 50% sale even thought they had(I) a red dot on the box like Bianca, the other sales clerk of the previous day, had said and as indicated by the small sign displayed on a shoe rack. When I was reminded him of what Bianca had said, he hesitated but said that there was nothing he could do. I explained that I was a former manager at Home Depot and that I know the a customer that is wrongly informed by an employee of the said store (witness present), the customer has the right to purchase the products as indicated by the sales clerk. It is the law (EXACTITUDE DU PRIX). The male salesclerk called a manager called Maria to know how to proceed for he seemed clueless, and unaware of the law. The Manager then attempted to explain the mistake by saying that Bianca was wrong and that she was sorry but there was no thing she could do. WRONG. In this case, the manager should have been aware of the consumer protection law and allowed me to make my purchases as told by Bianca and the written sign displayed on the shoe rack in the store. Instead She did neither other than say sorry but the salesclerk should have known better. Again I as a customer am not responsible for your staff willing ill-prepared, not properly trained and misinformed. I left extremely upset for I received POOR POOR service, and wasted my valuable time (2 hours in fact) trying to buy shoes and resolving issues that were not of my concern. Thus, at The Bay, Anjou, THE CUSTMER IS NOT ALWAYS RIGHT, AND THE SALESCLERK (THE BAY REPRESENTATIVE)IS EVEN WHEN THEY GIVE OUT WRONG/ INCORRECT INFORMATION. THE CUSTMER IS THE ONE WHO PAYS THE PRICE IN WASTED TIME AND MONEY. POOR POOR SERVICE and NOT RESPECTFUL of THE CONSUMER PROTECTION LAW – THE PRICE POLICY. Have pics as proof but don”t know how to download from cellphone. As a resolution, I would like for the law to be applied and be allowed to purchase the 6 pair of shoes at the price they should have been accorded.
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This complaint and/or review was posted on HolySmoke.org on 23:45 pm, April 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/thebay-com-hudsons-bay-company-hbc/.
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Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Asked a girl to help me find a size…she said what do u mean. I said I cant see the sizes. She walked away. Then I asked another sales clerk where the mirrors are..she sarcastically pointed and said right there. I went to the till with a pair of dress pants. They came up not the sale price. They were on for 39.99. The girl sighs and says that means I need to walk way over there and check the price. I told her forget it..keep the pants I will go elsewhere. Terrible customer serice
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Bought two Calvin Klein blouses. Took them home and they were burning my hands. I put them directly into the wash machine and washed them for a total of three hours, ten minutes…pulled them out wet and they burned my hands again, then my entire body started to burn, all the way down to my feet. Am having neurological symptoms, including coordination problems. Anybody else who may have had the same issues can email me at [protected]@marinvent.com.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Complaint Description: Product: Fridge, Beaumark 38768RBWBS Order#: [protected] Customer Name: Isabella Fung Order Total: $567.00 PAYMENT: HBC Credit Card CO#: [protected] Associate: 1649574 Purchase Date: 24-JAN-2009 Initial Delivery Date: 29-JAN-2009 Product was delivered but defective. There are two damaged spots on the lower fridge door. We then requested an exchange for the defective product. 2nd Delivery Date: 3-FEB-2009, 5pm – 9pm Product exchange did not occur. We called the vendor”s customer service line to inquire, and was subsequently told that there has been a problem and delivery has to be rescheduled. Another delivery was scheduled. 3rd Delivery Date: 5-FEB-2009, 8am – noon Product exchange also not occurring. We called the vendor to confirm delivery date/time for 5-FEB-2009. We were given confirmation. A few minutes later, we received a call from the vendor indicating the delivery has to be rescheduled again. They explain it is an internal problem. Their proposed reschedule time is Weds 11-FEB-2009, noon-6pm. I demanded & spoke to the supervisor Sharbina. I explained to her that we do not have the luxury to take time off from work at a moment”s notice, not to mention the missing income. A fridge is also essential to our daily needs. We indicate this is unacceptable and we require delivery for 5-FEB-2009 as previously determined by vendor. We were refused. She says that if we do not accept the 11-FEB-2009 delivery date, the product will be delivered on an even later date. After further discussion, she says that she would call back on 5-FEB-2009 to inform us if the delivery window would be reduced to 11-FEB-2009 between 3pm-6pm. We have been very patience with the delivery issues. However, the fact that a fridge is essential to our daily lives is causing great inconvenience. And also the time we have wasted for the missed delivery. We are very upset with the missed delivery on 3-FEB-2009, particularly as the vendor did not notify us whatsoever. It was afterwards where we initiated contact where we were told there was a problem. This is still unresolved!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Customer service Todays date saturday, october 19, 2019time 3:10pm Tried numerous times to make a call to your cosmetic department. Wanted to place an order for a product with lacome and with clinique. Tried numerous times to get through but no luck. Finally tried estee lauder with the same results. Called back and tried the operator to see if she could help. To my disbelief there was no answer from the operator. Absolutely unbelievable! I guess I will have to do my shopping online
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Ever since the new store manager got hired last year, this company has lost page after page of fabulous employees. Carl Morton. He treats all the employees unfairly, favoring some more then others because they use flattery on him to get there way. He will only come chat or say hi if he likes you. How unprofessional as a store manager. He has no idea or concept of certain departments and all he is worried about is the number so he can collect a big fat cheque at the end of the year. Just beacuse some people are not verly fake, outgoing or loud does not mean they are not fanastic at there job it MEANS that they are working hard and not making up stories to make you feel good Mr Morton!! He especially gets along with this spanish woman who works at Lauder, Marcie. They flirt and I believe that they are both married!!! Shame on them both!!! Some of the people they have hired recently need to have a criminal check but for this low end department store, it does”nt matter. they are”nt looking for quality anymore!!! We all have complained to HBC direct line and we will keep doing it until justice is served.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
For the last month or more, since the bay has put in new service stands on both floors, the time it takes to pay takes too long. Rather than wait, I have left the store without the desired item at least 8 times. If I am not the only one, just think of the sales the Bay has not made. I especially notice that the line ups during special sale events as well as Seniors day are way too long. Surely the Bay can provide better service than what they are doing now. I also have another complaint regarding the shoe department. It is very frustrating having to open box after box to look for a pair of shoes I would like. It is very difficult to find anything.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Friday December 7, around 6:30pm 2nd floor After my husband got off work, we decided to head to the Hudson”s bay to couch shop. My husband and I were sitting on a couch with our Starbucks, as he was price matching the couch on his phone. Franca, came over to tell us we couldn”t sit on a couch we weren”t buying. My husband instantly told her that she was wrongly assuming stuff because we are young and he was wearing sweats and a hoodie after getting off work, and she had no idea if we were buying the couch or not. She instantly then rudely said we can”t stay because of our Starbucks then. It”s okay, we will take our 3000$ somewhere else. This store judges based off of looks and treats paying customers very rudely.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hello, I am messaging you to complain about an employee that my mother and I encountered yesterday December 29th. We arrived at the store around 4:15 and stayed choosing coats for the next 45 min. Right before closing, we went to pay for our coats. When it was my mother”s turn to pay, the cashier complained that one of the coats did not have a price tag and asked my mother to return the next day because she did not feel like looking for the code. Additionally, she refused to sell my mother the other coat that DID have a price tag. On top of everything, this employee had the worst attitude throughout the whole exchange. She was extremely rude and disrespectful!! If it is useful, her name is Kelly and this occurred at the Bay in Brossard, Quebec. Needless to say, we were furious at how we were treated. We have been shopping at your stores for years and we have been loyal customers, however, this experience has disappointed us and does not encourage us to return to this store! I also wish to add that while we were looking for the store manager, we encountered an employee called Maryse that took us, found the code for the coat and rang up the sale for us. She was an example of excellent customer service. I do hope you take this complaint seriously, not just for us, but for all of the customer that will have to endure this horrible service and rudeness. Thank you If you need to contact me for further information, here is my email:[protected]@gmail.com and my name is Amanda.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hello, I am writing to let you know about my shopping experience at the Bay in Abbotsford BC. I came in to find a carry-on suitcase for my wife from the luggage department for Valentines, as we will soon be going on a trip. She was with me but unaware that this purchase was to be for her. I walked around the department but could not find anyone to help. About 10 minutes later, I came across a Bay employee and asked for assistance. I was told that she would call someone. I waited for another 5 minutes and no one came. I then saw the employee pass by again, looked at her, and she told me the girls were “over there”. I did not quite know what “Over there” meant but assumed that she meant the main cash area and that they were coming. I patiently waited for another 5 minutes and no one came. I do not know about you, but to me even one minute seems like a long time when you are waiting. I then went over to another employee walking towards the stockroom and asked for help. Unfortunately, she told me she was on her break and could not help. I was waiting a total of 20 minutes and still no help! I then gave up on thinking that my help would ever come and went over to the cash area to get help myself. Here I was told that I had to wait till the associate was done with her customers first and then she would call someone (more waiting). Isn”t that where this story started out in the first place? It was Monday Feb. 4th between 1:00 PM and 1:30 PM. The store was almost empty of customers except for the one customer at the central cash, yet there is no one that would help. After me getting very upset about the poor treatment and customer service I received at this store, I did protest (told them to forget it) and was then told that they would call someone right away. By that time, I had lost any desire to purchase anything from this store and told her to forget it and left. As I turned around and walked out, I can hear the associate laughing at me as if this were all a joke. I really do not take kindly to been laughed at as this is not a laughing matter. I think I will need to take my business elsewhere. There are other companies that will provide the service that I did not get at the Bay. Have a nice day.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hello, I spend thousands per year at “The Bay” online. Having a huge problem getting return authorizations on a couple of items I wished to return. After spending hours on the phone with the “Philippines”, I finally resolved the problem but the service is HORRIBLE. I return items immediately and do so ONLY if necessary. I wanted to return some tops I purchased for my son in small last week because he needed a medium. This took multiple calls. Today I wanted to return a pan that I find too small and they first took the call at an incorrect department, then they transferred me after 15 mins and sent me a return for an incorrect item on my order, followed by another call for an incorrect department and then claiming to transfer me for which I spent a good 15 mins waiting to no avail. Finally on third call, SAME NUMBER, I received the correct department who FINALLY GAVE ME A RETURN AUTHORIZATION for the CORRECT PART but tacked on an $8 charge for the return when in fact I should not be charged anything for a return as per “The Bay” policy. I better not be charged for this $8.00 fee showing on return authorization. But in any case with so much difficulty in authorizing returns, I think I will give my business elsewhere. You will be losing market share. I am very disappointed with the service and write this with regret but you leave me no choice. Regards, Lucy Grenon.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hello, I wish to file a complaint against Hudson”s Bay and Natuzzi. -I purchased a Natuzzi Editions Florence sofa advertised in Denver Smoke Grey which was delivered October 2017. The legs could not be put on so they ordered another and I sat on a sofa with no legs for 6 weeks. -The replacement needed repair and the technician came in December 2017 and March 2018. In August 2018 there were more problems and Natuzzi has offered a replacement which is being delivered end of November 2018. -The warranty on labour expires October 2018 before the sofa is even being delivered and Natuzzi expects me to pay for labour which is unacceptable if the sofa is delivered defective or if defects are discovered in the next few days. -In addition, Customer service at the bay has advised that the total guard purchased will not be transferred to the replacement and that I must pay for a new one. I am shocked by everything I need to pay for considering I never had a proper sofa from the start – this is all seriously unacceptable. Request: -Natuzzi needs to offer full warranty on the replacement, even if only for 6 months; and -the Bay needs to ensure that Total Guard is transferred to the replacement (it was never used on the old). all this is not wear and tear not my fault – this is just poor workmanship and policies. I purchased from Hudson”s Bay because I have been shoppting at the Bay for many years (even when it was called Morgan”s) and it is a renowned company – to have to go through all this trouble and extra expense is very surprising. I have checked with the Consumer Protection commission and I have recourse if I had problems with the new sofa. I hope you understand and will arrange with Natuzzi to extend the warranty and to provide Total Guard on the new replacement. My salesman has been excellent in all of this but there is nothing he can do, it is all in the hands of customer service. I can also write to Toronto if that is the solution. I look forward to receiving a positive response. Elaine Batah [protected] [protected]@sympatico.ca
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hello, On November 18th, 2018, I purchased a queen size mattress and box spring from the bay located at 1400 guildford town centre in surrey, British Columbia. Order number [protected]. I was provided a paper receipt with the delivery date as November 28, 2018 between 8am-6pm. It did not arrive. I contacted the associate who sold me the mattress who referred me to a phone number. The employee advised me that the delivery date had been changed to dec 05. I was not contacted nor notified of this change. In fact, I had to juggle my schedule with work to make myself available. I appreciate it is the holiday season with things being busy, however I did not find these circumstances to be professional and I”m disappointed with the service. Please contact me should you wish to discuss. My phone number is [protected]. Thanks Jonathan
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hi Hudson Bay, I am a regular guest at your lovely stores. I most frequent the Bay downtown Vancouver. This occasion I was at Home Outfitters where the store was shutting down and there was great discounts. As I entered the clothing section I heard a woman (who I later find out is LEA) telling a customer that it”s not her problem that the clothes aren”t as described. As I continued shopping (at this point I had gathered quite a mix of items to purchase) she continued on and complained to another employee for over 30 minutes. When I was in the change room (that was set up remotely in the middle of the store) I moved the portable wooden mirror over less than a foot so it lined up with me when I opened the curtain. Lea walked by and said “I”m so sick of people moving these mirrors” and slammed the mirror back into its original position, about 9 inches away. I came out and told her I had moved it and that it was to view myself better. She said “I don”t care you”re not to move the mirrors”. I have NEVER come across such atrocious customer service in my life. I immediately left all my items behind (probably $650 or so dollars worth) and went up to the front to complain. The ladies there told me they know about her, and have complained to management numerous times and it gets nowhere. They said “That”s why we stay up front – to stay away from Lea. Please go online and complain there”. I truly hope you let this person go. It”s a horrible look for you. Thank you, Richelle Bolduc
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hi I will boycott all your stores as long as you sell a Hat with a slogan that was made famous by a bully, insulting, person. Also as a 8th generation Canadian, yes our Country could use improvements, it is already great in a lot of ways. Until the hat and the slogan is removed from your store and online website I will not step inside your stores.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hi there – yesterday I visited my local Hudson Bay at Oakridge Mall. I was shopping for my wife”s birthday gift and I was stressed out because I wanted it to be a really good gift this time. After touring your location I popped into the Shiseido section and asked if they can direct me to some facial rollers. To my luck the female Jinny walked me over to something completely different. She began showing me NuFace products. I didn”t know the price tag so we started with the small tool. It was expensive and out of my budget. Then she began selling me on other similar NuFace products. These were not cheap items. Finally the I thought maybe this lady is right and a roller would not help. I was persuaded into the NuFace Trinity because I was told it carried all three items we wanted: toner, wrinkle reducer and ELE. I paid a lot thinking this is what she”ll like because it has all three items. Jinny clearly was knowledgeable about it and said it”s a good purchase which left me very happy. Gift was wrapped and it took forever because I asked for a rush in order to pickup my daughter from school as she”s only 5. I nicely asked Jimmy if there”s any free samples for Shiesido because my wife”s love that product and I got one small packet of cream. Unreal. To top it off I hoped the wrapping would be good it was quite silly with a lot of tape and I recall Jinny saying it takes a long time for wrapping to make sure it”s nice. It wasn”t in my opinion and caused me to be upset over the matter. When I got home this evening my wife opened the present. She was thrilled and over the moon when she saw this because it”s a life changer for her. To help with skin and making you feel good inside and out is what we all want. My wife then says we”ll have to get the ELE and wrinkle attachments. I was completely embarrassed and said it comes with it. She said no it”s sold separately. I was so livid because I simply made this purchase because your sales associate stated it included all of the attachments and even pointed it out to me at the counter. This is a complete lack of product knowledge and misled a consumer like me. I wanted to be educated on it but not knowing I bought something that”s not even a complete gift. So when the entire tries to go smooth you are left with half a gift and not even complete. I am sort of feeling ashamed at the moment not knowing what my wife really thinks. thanks Maninder
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
Hudson Bays price matching policy states that they will match a competitors regular or promotional price? What does promotional price mean? To me it includes coupons, promo codes etc. DSW has shoes on clearance for $101 plus an additional 20% off with promo code when checking out online, which reduces item to $81. Hudson Bay will not match the $81 because they said they cannot use another competitors promo code. Maybe they should change their price match policy then because it’s false advertising if they’re not going to match the “promotional price” of their competitors!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I am extremely annoyed with this company. I ordered two items of clothes last week and they still hadn”t arrived, so I called customer service. I was told that my order was cancelled and not being delivered. (they still took the money from my bank account). I asked them why I had to wait a week before finding out it was cancelled and they had no explanation and no apology. The online order system checker is pointless as it provides no delivery updates so I had no way of knowing what was going on. This is disgraceful. I bought this as a chrstmas gift and now it won”t arrive as I planned! This company is a joke and I will never purchase from them again. This is a brutal Canadian company.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I am very upset that The Bay used Canada Post for delivery of my parcel when they knew there was a strike. My parcel was originally sent out on Nov 26. It is now December 7th and it hasn’t arrived. It came to Calgary – next message said verify address – I’ve called your help line to complain and I’ve emailed also once previously and did not receive a reply. It looks as though the parcel has now left Calgary a week ago but it still doesn’t show up as returned to the Bay. The one person I talked to said oh just re-order. I ordered on Black Friday – got my items 40% off and free shipping. So now because the Bay used Canada Post I’m expected to pay full price and shipping? That’s not right. I think as a curtesy The Bay should ship out my item again as is – free shipping – and you can wait for the return so I’m not out of pocket. Please do not ignore my email as I’ve been calling and emailing with no reply. Brenda Marquis
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I bought a bed at The Bay two weeks ago, and the sales person told me I would have my mattress and bed frame delivered today (06/07/2012). Only the bed frame was delivered. I called customer serviced, explained the problem and somebody told me they would call me back with an answer before 3 p.m. Nobody did! So at 4pm I called and a different person apologized for the inconvenience but he did not know what happened, he asked me to be patient for they would reschedule the delivery as soon as possible. So I still have no bed to sleep in!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I bought a Ralph Lauren Red Sweater from the Bay at Bloor and Yonge on Dec 17. On March 18 I discovered the seem had come apart I phone the Bay and was put the Ralph Lauren department. I told them I did not have the bill . I got told to bring it in . On March 19 I brought it in and I got told to go to the other side because I did not have a bill. A clerk told me because it was soiled and damage. I could not return it. I decided that I would get rid of it and not shop there again.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I called the 1-800 customer service number which sent me to the call center in the Philippines, spoke to a rep named Theresa regarding order #[protected]. You need to find the recording of that call (Nov 29, 2:10pm EST). She put me on hold for 90% of the call and at the end, disconnected my call and put me back to the queue. She asked me to repeat my story (issue) after I took time to succinctly explain everything to her, and her attitude was completely nonchalant and uninterested. I asked her numerous times for her employee ID, but she just ignored me question and would put me on hold without saying a word in response. The whole reason I was calling the Bay is because their system glitch cancelled an online order of mine —- what a waste of so much of my time when dealing with ignorant representatives who are making a mockery of the Bay brand.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I have been a customer of the Bay for many, many years. I placed a recent order in which one item never arrived. I called to inquire about this and was instead told that any subsequent order would be subject to a 15% discount. When making the next order (despite never receiving the previous), I called to add the additional 15% discount code. After being placed on hold repeatedly and speaking to 3 different people over the course of 2 hours there was no resolution and instead I am left feeling extremely frustrated, and disappointed. I have been charged for an item that never came, promised a discount that they were unable to apply, and lost out on items available due to the prolonged time it took talking to multiple people and having to repeat the story. The employees answering customer service calls in the Philippines are insincere, unhelpful and lack knowledge on Hudson Bay’s products. I will find it almost impossible to consider having my upcoming wedding registry with Hudson Bay or recommend that my sisters have baby shower registries with Hudson Bay. Sincerely, Laura
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I have been trying to enter an order for about 2 hours in order to obtain the deals going on for Cyber Monday. My password will not work and unfortunately I was locked out. I hit the “forgot your password” which caused me to be emailed a link. This link was under construction and I could not access it. I called 10 different numbers to try and get a live person to discuss my issue. After an hour I spoke with a person that could NOT understand English and understood NOTHING that I was saying to him. He finally advised me to hang up and call back. But I didn”t have the number to call back as I had been transferred 3 different times to get to this person. I finally got another person and he advised me that I would be sent a new password in about 12 hours. When the sale is over. He then put me on hold and disconnected me. I have never had such an unprofessional experience in MY LIFE. This is The Bay Canada? I had a $600 shopping cart that cannot be purchased. I will not waste any more of my time on this. I would rather give my business to someone who really cares.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I have called 5 times regarding my order that was cancelled due to me misisng ONE phone call feom your company. I ordered mynprofuctsnon the 27th december and recieved a call but no voicemail on 2nd January! I called customer service, they where rude and not willing to let me speak to a manager. Then they hung up the phone. I called back explained he situation asking for a manager straight away as i had already spent 25 minutes on the phone. I finally spoke to Keifer a manager and he said to call back with my credit card number and it would all be processed. Im at work and a paramedic so had to go to a call. I called back when i had free time about 1 hour later was unable to be transferred to a manager and then customer service persom hung up on me. I called back AGAIN! explained my situation the gentleman said the manager line was busy… so he said he could help me. 20 minutss on hold then it hung up.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I have gone to The Bay Downtown twice within one month and have had problems both times, with different employees as the till, not understanding how to work gift cards. The first time, I was told that I could only purchase something that was the exact amount left on my gift card which was $26.64, which is next to impossible to do, and not necessasry. She said she would try and transfer the balance to a Bay gift card and then I could use it… again shouldnt have been necessary. Second time I had a prepaid visa for $100, she butchered the packaging to get at the card and kept scanning but kept coming up invalid. I told her that it was a gift visa card and she should be able to punch in the number, but she said there was no number and it was not valid. After the fact, I found out there is a sticker covering the number. These employees should be fully educated and trained as to how to use other gift cards, they shouldnt have to be just The Bay gift cards. Im an avid shopper and rack up lots of points at The Bay but this incident happening to me not once but twice makes me want to never go back!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I made an online order 3 times!… All did NOR work! Case # 007 47173/ 008 34887/ 008 40339_ All says We’ve received your message and we’ll make our best effort to respond as soon as possible. We truly apologize for the inconvenience and disappointment caused by the cancellation of PANT from your order [protected]. Jay Ann Sarong However online support refused to honor the price… Response .. And Having heard anything fronm The Bay!…
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I ordered a virtual gift card for my Mom”s birthday on the 24th of August, which I assume only takes a seconds for her to get since it is virtual. On the 26th of Aug, the virtual card never arrived in my mom”s inbox. I called the Bay and they apologized, and said the virtual gift card will be in her inbox in the next 24hours. They also sent me an email to confirm this. I was annoyed because I have purchased virtual gift cards before, and they only take seconds to be “delivered” to the person through email. But I told my mom about the situation, and she was fine with it so I decided to accept that the virtual gift card would get to my mom soon. On the 27th of August, they said the virtual card order was cancelled. I called the Bay, and they said that the order could not be placed, and that actually happened on August 25. ????? Are you confused??, because I still am. Why did they tell me- on Aug 26 – that my order was on the way already??? This infuriated me. If the Bay would have told me on the 25th, I could have found another gift to get to my mom on time. They also refused to do anything about it or compensate my mom in any way. I just wanted her to have a gift arrive on her birthday. This was the absolute most ridiculous customer service I”ve ever experienced with any company. From now on, I will be bringing my business to Nordstroms when they open up in Canada.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I ordered towels from Hudson’s, which were advertised as Taupe. When I received same, they were grey. So I wanted to return same. That is then anything got out of hand, couldn’t print the label, I called customer service and they emailed me a label I could print. I thought problem solved, little did I know my problems were just starting. It was a label for Purolator, I was unable to find a drop off office or telephone #. I contacted you Nov 18 and they said, they said they would contact me in 48 hrs, it is now Dec 1st, and I am still waiting.([protected] Again, I contacted you on Nov 27th, still waiting.[protected]. I finally found the telephone number, which I could talk to a person, I was informed that you wouldn’t refund the tax. I didn’t think you could do that. After spending $24.00 to return the parcel, I now find out it will cost me another $13.00. In all fairness if you had advertised the right color, this would not have happen. I also, want to say the customer service reps. I spoke to were very curious.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I ordered two pairs of Levi”s Perfect Storm jeans when they went on sale. THE BAY sent the wrong style of Levi”s. I spoke with a customer service representative and was told to return the jeans and she would email some department for a reason that was vague to me at the time. I returned the jeans to the store ( which is not a short drive) but didn”t hear anything regarding an updated order. I waited and then called for an explanation. The customer service representative took my credit card information and said she would order the correct jeans. I didn”t receive a confirmation email or any communication at all which seemed very odd. So I called again and was told there was no record of an order being placed a second time. I was very surprised today when a parcel arrived in the mail today from The Bay. Much to my disappointment, The Bay has sent the incorrect jeans AGAIN. The same jeans they sent the first time and, again, NOT the jeans I had ordered. Now I have to make the long drive to Dartmouth AGAIN to return these jeans. This level of incompetence is unacceptable. Not only do I have to take the time and gas to return these jeans (twice) but I still do not have the jeans I wanted to purchase!!!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I placed an order for a bed and headboard on October 28, 2018. It is now 9 days later (7 business days) and I still can’t get an answer if the items have been sourced and when they will be shipped. The order number is ID [protected]. I asked to cancel the order so that I could purchase the items elsewhere and I was told I can not cancel. It is unacceptable to have to wait indefinitely to find out if the items are available and when to expect delivery. I am a regular HBC customer but this experience has convinced me to never purchase big ticket items on-line at HBC ever again. I want an immediate answer as to when the items will be shipped to me, otherwise I want the order cancelled immediately. I await your response.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I placed an order for clinique products for 80$ and realized that no gift was in my order so I wanted to cancel. I called and the lady assured me she would send me the blockbuster set as a gift if I don”t cancel. I agreed and she even gave me a confirmation number. Then the next day the gift gets cancelled and when I call the agent he advises me that the gift is out of stock. I request to speak to a supervisor then he tells me it is not possible. After I insist he says he would send an email to have a supervisor call me. I get no call then I reach back again and the agent doesn”t even listen to my request, tells me he will transfer to a supervisor then hung up on me. I call again then the lady I got tries to get rid of me by saying she will put the notes and if I call back the next agent will see that I want to speak to a supervisor. I mean what kind of service is this?!??! For a company that states to be a luxury one I am sorry this is just the lowest level of customer service I”ve ever had in my life. If I don”t get a call from a supervisor I am filing a legal complaint because this is unacceptable.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I purchased a bathing suit cover up on June 29th. While waiting for it to come in (it took ten days!), noticed it was on sale. Called The Bay to ask for an adjustment once it came in and was told I was one day over the seven day limit (it appears they can”t count either!). I told them, fine, I will just return the purchase. They then agreed to reimburse me the some $23 difference. To date, I have not received the credit. Called today to be told that they refused to refund me the difference. I said fine, no problem, I will return the beach cover up and the $250 worth of items I purchased today. I will be returning everything and not making any Christmas purchases with them. I usually spend some $2, 000 per year at The Bay but no longer. I will be cutting up my HBC card and closing my account. They are just like Sears Canada, and we all know how that turned out! Signed, Disgruntled in Ottawa
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I purchased a Calvin Sofa in May 2018 Order #[protected]. It was shipped June 9, 2018. September I called to get a repair tech. to come and look at the seam on 1 of the cushions, it was coming apart. Service #[protected] a representative came by Sept. 18, 2018 to check the cushion, he advised me yes that the cushion would have to be replaced. He left 5 min later did not leave me any paperwork and said they would ship out a cushion or the cover. I said no problem, I called The Bay 2-3 weeks later to find out when I can expect the cover, they advised me that I was supposed to call in to confirm the order? Well your repair person did not mention that I had to call into The Bay, he actually did not say much at all! So here we are November 7, 2018 and I still have no cushion or cover. I have called numerous times and every time they tell me that its on order. I”m very disappointed in the way that The Bay handles Repairs, this is totally unacceptable. I could of gone anywhere else to purchase a $1000.00 sofa but I thought I was dealing with a well established company. If I could return it, I would!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I purchased a dyson vacuum online on black Friday. The bay has failed to honour my purchase 3 times now. They canceled my order three times stating there is an issue with my card. However, they were about to take the funds from my account all three times without issue. They refuse to give me a valid reason for the cancelation of my purchase. I have made several purchases in the past with the same card without issue. They owe me a valid explanation for canceling my order.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I purchased a Guess Winter coat as I normally do every year. It has been about 1 year since the purchase of my nice brown coat that I bought for over $100 on sale in Nanaimo, BC. It was only a couple washes on delicate that I noticed the paint coming off the snaps which was not a big deal to me but tonight I washed my jacket and hung it to dry noticing that a whole seam on the right arm is apart. Just wondering if you are able to either replace this jacket or repair it for me. Very dissappointed with the quality and workmanship put into a jacket which should last longer than one season. If you could get back to me it would be greatly appreciated. I will send a photo if you want. Thank you very much, Sincerely, Cathi J. Iacuitto Federal Gov’t inspector of Canada home phone [protected] cell phone [protected]
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I put an online order in to The Bay approximately a month ago. The website glitched and would not let the order “check out, therefore I had to go through the entire order again on the phone with a customer service rep. This rep messed up the sizing on a few items and I had to call back. I had to refund the entire order and start again with another customer service rep. When the order eventually arrived, there were two size/quantity errors and I was charged for an item that was a “free” promotion through jockey (ie free t-shirt when you buy other Jockey items). I have been trying to get a refund on this charge for almost a month now. I have called 4 times and emailed once and I am still waiting. They will not put me directly in touch with the department that handles these refunds but chose to hide behind their order desk who know nothing about what is going to happen (does anyone understand that??) I have to call and go through the whole telephone system and hold for how ever long it takes each time I call. I will not be using The Bay.com ever again…it is the WORST online ordering I have ever dealt with (which is a shame since their distribution/order delivery is top notch). The Gap, Banana Republic are far superior…stick to those.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I received my delivery back in February on a sofa that I had ordered. During the delivery, the driver removed the hardware and the door. The sofa didn’t fit and the driver FAILED to place my hardware back. Plus the door was crocked. After calling The Bay and speaking to an unprofessional individual, someone had told me that I would receive a gift card to help compensate this. THAT NEVER HAPPENED. So I had my brother in law fix the door so it would actually close. Then I received an email from someone at Ovation Logistics saying they would get this fixed. But now, this bull**** story changes again. Her supervisor isn’t approving my claim because they can’t figure out why the driver would remove the hardware! Are you serious!!? Umm okay, so now that’s MY problem, because your driver removed hardware. NO… it isn’t. This entire experience was RIDICULOUS and I’ll never EVER shop at The Bay again. You sure bet, I’ll be telling everyone what lack of customer service you have to offer! This is joke!
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I recently went to The Bay online site to purchase an ottoman. The Bay heavily promotes the free shipping over $100 on their online site. In the individual webpage for the ottoman it also includes the shipping information that states that all purchases of $100 is free. However, when I went to place the order, I was informed that this shipping information does not apply to furniture. It is only for other general merchandise like clothing, shoes, etc. I believe that this is highly misleading advertising as why would they include this incorrect shipping information for furniture if it does not apply?? The Bay should have separate information for shipping information for furniture and not multi-purpose shipping information for general merchandise that does not even apply.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I shopped in the Hudson”s bay with my mom today afternoon, everything goes well first. The sales in other court are nice, except the sales (three of them) in the Clinique store were chatting and laughing all the time and constantly laugh at us cause my mom is a no-English speaker, they thought we didn”t understand them. I felt really angry and embarrassed, make me don”t want to shop in Hudson Bay any more.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I signed up for my wedding registry at The Bay because I know they carry quality items. I got a bunch of gift cards which I used to buy a metal fire pit online. It was delivered promptly and looked great! Unfortunately it was rusted within 2 months. I won’t be able to use it this summer because of the terrible shape the fire pit is in. I’m upset because we used it maybe 3 times and now it looks terrible.
Thebay.com / Hudson's Bay Company [HBC] Reviews & Complaints
I still have yet to have anyone contact me regarding this matter. It has now been over a week since I initially registered a complaint online, and 2.5 weeks since speaking with someone on your [protected] number. I placed my order (#[protected]) the evening of Saturday October 26th. Prior to placing my order I had updated both my shipping and billing addresses to reflect my current address in Calgary. I double-checked this by signing out and back in to my account, to make sure that the changes had been uploaded. They had. When placing my order, the Calgary address came up – so I did not think to print that page, as a receipt was to be mailed to me. However, after logging out, when looking at the receipt it had reverted back to the Ottawa address. I called the [protected] on Sunday October 27th to make sure that the order would come to the right address. After my account was looked up I was assured that the right address was on the account, and that there must have been a ‘slow glitch’ somewhere in the system. On Monday October 28th however, I received a message saying that my package had shipped to the address in Ottawa. Somewhat frustrated, I looked up the tracking and relaxed slightly when it seemed as though it was being sent through Canada Post, as there is a postal redirect in place. I waited for a delivery/notice of delivery and nothing arrived. Finally on November 5th I looked up the tracking again, only to discover that the package had indeed “arrived” at the address in Ottawa on October 30th. I immediately sent in a customer service message (case [protected]). I have obviously moved several provinces away and could not go and check on the delivery, nor do I know the new residents at the house in Ottawa. I did however ask a neighbour to go over and check to see if a package had been delivered – and when she managed to catch them on November 7th, she was told nothing had arrived. I waited more than the “48 hours” that is the ‘claimed’ response time (from Nov 5, 2019, at 8:36 AM to Nov 9, 2019 at 3:05 PM), and finally sent another message to the email address where it says “If you need additional assistance, please don’t hesitate to contact us and refer to case [protected]. CONTACT US NOW ” on November 9th (case [protected]). I STILL have yet to be contacted after waiting an additional 5 days. I even allotted for Remembrance Day. By this point I feel that I should have AT MINIMUM have been contacted by a member of your customer service team. This is appalling customer service, and something I would not expect from an heritage institution such as the Bay. To say I am shocked and disappointed is an understatement. Meanwhile, I am still waiting to find out how the Bay intends to rectify this matter given I have not received the items that I ordered, but have paid for them. My next step will be to contact the Better Business Bureau, as that seems to be my only recourse.