4/20/2011 called thermo spa to fix my leaking hot tub. 5/9/2011 repairman came out and told me it was leaking and charged me $156.69|. Said they would send some one to repair it!. 5/18/2011 called to see when it will get fixed they said soon/. 6/7/2011 called to see when it will get fixed they said Thursday 6/9/2011;. 6/9/2011 took a day off work no call no show, . 6/10/2011 called to see when it would get fixed they said they would call and let me know.. 6/16/ 2011 called to see when it would get fixed they said they would let me know|. At this point i want you to come get your hot tub and i filed a complaint with the BBB.
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This complaint and/or review was posted on HolySmoke.org on 13:40 pm, March 21, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/thermospas-hot-tub-products/.
The reviews & complaints posted about ThermoSpas Hot Tub Products was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about ThermoSpas Hot Tub Products as per Section 230 of the Communications Decency Act.
ThermoSpas Hot Tub Products Reviews & Complaints
Bought a $13K Thermo Spa, top of the line six month ago. It leaks. Called for service. Nothing after 4 days of waiting, I called the salesman. He tried and got nothing accomplished. After the weekend a smart mouthed service person called and said it would be another 5 days for the tech to come out. That makes it nearly 2 weeks. How does this company stay in business with such poor and limited service?
ThermoSpas Hot Tub Products Reviews & Complaints
Good tub, bad service. We had our tub for five years before the heating element went. I told then it was the problem. They showed up three weeks later (in April), charged me $65 and told me it was the heater, that I would have to send away for the part and they would come back to install it. This is a company that has so little cash flow that they can not afford to have basic parts in their vans. I purchased the expensive heater, the titanium heater, and three weeks later they installed it. In November the heater went again, they showed up three weeks later and told me it was the heater, etc. I said, the heater had only lasted for seven months, but they had no solution for that. The heater never came in the mail, we called and they told us they were on ‘vacation’ for two weeks. We cancelled the order, got our $200 service money back. I called an independent, who came three days later, had the parts in the van and installed the heating element. He told me that ThermoSpa had replaced my heating element with a cheap stainless steel element, not the titanium element they had charged me for. These guys are cheating people with bad service and cheap parts.
ThermoSpas Hot Tub Products Reviews & Complaints
I bought a new hot tub in September 2002. If you read around, EVERYONE that bought a hot tub from Thermospas in the fall of 2002 has had major problems with it. The acrylic process that they used was faulty. I was told that it was their suppliers fault, and that they have a law suit pending against them. And this is my problem?? Why?? Major problems are ocurring in with they admit to be 1 out every 4 hot tubs they manufactured. YES, 1 out of 4. The imperfections in my surface that I pointed out were described as normal. Unfortunately for me, they didnt become severe until almost 5 years later. Many, many people had severe problems immediately. They had no choice but to fix those. After 3 years, you are on your own, even though they lied to you, when they knew what was eventually going to happen. Thermospas expects me to pay $3000 to have the shell replaced. That, they tell me, is cheap, and that I am lucky to have them be so nice to me. I didnt buy a very expensive hot tub ( $10, 000 with options ) to have to replace the shell in 5 years, at the cost of a cheap hot tub that wont fall apart as fast. To add insult to injury, the entire process of even speaking to a person has been miserable. I called the “acrylic” department 4 times over the course of the spring/summer 2007. The “acrylic department” is an answering machine. I never received a call back, until I complained to the Better Business Bureau. They then decided to send someone out to fix the hot tub. The day before repairs were to be made, the sales manager called me to tell me that the hot tub was actually unrepairable, and that my cost to replace the shell would be $3000. I then filed another complaint with the BBB, and now the company has instructed its employees not to speak to me. I do have written confirmation of this. Thermospas posts on all these sites that these complaints are from “rival” manufacturers. I have bought the URL www.Thermospasnightmare.com Email me at LimoDan57 AT aol.com or call me at 773.586.7513 and I will gladly confirm my story. And if you have a Thermospas horror story, please email a letter to post on my upcoming web site.
ThermoSpas Hot Tub Products Reviews & Complaints
I had purchased a park avenue deluxe hot tub at a cost of $12, 000. When I started to fill the tub I noticed water leaking from the bottom. I took off the panels to find a leak in the pipe to the pump. This was the first time I was to use the tub. I called Thermaspa customer service dept., waited about 15 minutes before someone answered. I explained to the service rep. what the problem was and what parts were needed to fix the leak. I asked what the cost for a service call was and he told me $149.00 and $25.00 for every 15 minutes thereafter, (Rip off). He couldn’t tell me what parts were needed after explaining to him what the model of the tub was:. I then asked how soon can someone come out to fix the leak and he gave me an estimated time of 2 to 4 weeks because they travel all over the country|. Mind you I’m 1 hour away from the company location in connecticut”. He became very rude and that I hung up on him”. Bottom line is here’s a company that charges outrages prices for there tubs that are constructed poorly with cheap material espeacially the wood frame that’s made of thin plywood”. You would think with the prices they charge they would use a hardwood for there frames”. I would not recommand anyone to purchase a hot tub from “Thermaspa”|. You probably do better with a Jacuzzi or Hot Springs brand.
ThermoSpas Hot Tub Products Reviews & Complaints
I have had my Thermospa for 7 months now. After months of delay for delivery it finally came, damaged, jets not working and all the headrest pillows missing. I have had nothing but trouble from Thermospas customer care. They now want to charge me for a service call on warranty work and are not honoring their warranty. They want to charge me for defects in workmanship and shipping on anything they are willing to warranty. They today refused to let me talk to anyone above the service person and said “if I had a problem, send a complaint letter”. DO NOT BUY A THERMOSPA. DO NOT BUY A THERMOSPA. DO NOT BUY A THERMOSPA. They lie thru their teeth until they get your money and then tell you to piss off with their sub standard product.
ThermoSpas Hot Tub Products Reviews & Complaints
I have never dealt with a more rude or inept service department in my life!! I placed an order online and never received it. When I called to check the status, I was rudely told that I should have called to place my order instead of placing it online. Are you kidding me? What century is this?? I have requested my merchandise, to no avail, so I then requested a refund. Today is the fourth time I have requested a refund. They will “call me back” today to let me know what is going on. I can’t believe a legitimate company can operate with these standards. I will never reccommend ThermoSpa to anyone!
ThermoSpas Hot Tub Products Reviews & Complaints
I purchased a tub from thermospa in 2008 and it was not what was ordered, after much to do they sent me another tub and another 3500. this made the total almost 18, 000. the light inside was held together with electrical tape. I notified thermos pa that my cover was leaking and under warranty in Sept.2010. I spoke and sent pictures. I was told the cover company was on vacation, they didn’t have to cover the whole thing, etc. etc. I told them I would give them time to at least contact the cover company. I wanted and answer as to what they covered. I contacted thermospa on Sept. 22.2010, and it is now Jan. 30, 2011`. this is an unreliable company.