I purchased two kits from www.thewitchstore.com, which were pricey and received poor quality and incomplete kits (missing instructions and items). On their website they claim they give a 60 day return policy, which they never honored. I never used the items and I first tried several times calling “Sarra Black” or a live person at the company using the phone they provided on their website to explain the situation and find out if I needed to return the items in any special manner, and never got through no matter what time I called. No one ever picks up and it always goes straight to voicemail where you hear this phoney English accent with “Sarra Black’s” voice on it. I should’ve suspected something then. I then contacted her via email, and finally after several days I received a response from “Miss Black” saying I could return the items with no problem. I returned the unused items with delivery confirmation, and after several weeks of waiting, I never got a refund and I tried once again calling and leaving messages and emailing “Miss Black,” and no one ever responded. I had to go through Paypal and my bank to get my money back, and of course, neither were able to get ahold of anyone at the provided number. DO NOT PURCHASE ANYTHING FROM THIS STORE OR SARRA BLACK!! SHE IS FRAUDULENT AND SO IS HER COMPANY!! NO ONE WORKS THERE OR EVER ANSWERS THE PHONE AND THEY DO NOT REFUND YOUR MONEY DESPITE THEIR “60 DAY REFUND POLICY.”
This complaint and/or review was posted on HolySmoke.org on 17:46 pm, September 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/thewitchstore-com-review/.
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