I rented a car from Thrifty for 4 days. I needed to extend the rental for a couple more days, so I called to find out how much it would be. I asked the woman for the TOTAL amount I would be charged per day to extend it. She said it was $31.26 per day for each day. I told her I don’t want the daily rate, I want the TOTAL charge. She replied $31.26 per day. I asked her is there any other charges and she said no. When I returned to car on the 8th day, they charged me approximately $90 per day. On my first complaint, they refunded the full cost. 2 days later, Thrifty dipped back into my account and withdrew $1008.70. According to what the first woman told me, the total charged should have been $565.00. When I returned the car, they charged me $786.70. But they withdrew $1008.70 from my account. Highly upset, I called customer service back and spoke with Shaun employee SHAUN4173 and he had an I don’t care, you have to pay what we charged you attitude. Also, he refused to allow me to speak with his supervisor Tracy. These people are scam artist. Do not trust them with your account information. .
This complaint and/or review was posted on HolySmoke.org on 17:10 pm, April 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/thrifty-car-rental-inc-review-7/.
The reviews & complaints posted about Thrifty Car Rental, Inc. was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Thrifty Car Rental, Inc. as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.