Here is why I will never rent from Thrifty again why you shouldn’t either (regardless of best price): I just rented a small black Ford Focus for the weekend. I actually got my reservation through Dollar believe it or not, but the bus driver dropped us off here and said they’re the same company and can pull our reservation….strange right, but whatever. There was a long wait, but the lady was nice and quickly rolled me through and I was off. The car? It almost stalled out every time I stopped. You know that sound when you’re driving a stick and don’t give it enough gas? That one and I honestly can’t believe it didn’t stall once, this car despite having 40k miles sounded like a coal miner with black lung. But that’s not why I’m writing this review. I’m an honest person and always fill my gas tank all the way up right outside the rental office.Sure it blows, but I do it. Per the usual I did the same here and was happy I got back to the thrifty office with time to spare on my 7am return. That’s when I looked at the receipt and it was $10 more than it was supposed to be. WTF? So I asked the guy, uh- what’s up with that? ‘You need yo receipt man’ says the return guy. I rent many a car every year and I’ve never heard of this, ‘show a receipt or pay $10’ despite my tank being completely full. My cashier conveniently never mentioned it to me either. I would have remembered it…because it’s insane. So I talk to the ‘manager’: I explain to him all the above and realize, hey! I can just log onto my chase account and show my receipt there! Surely the photo of my full tank, a charge from the arco gas station, and here that address matches up with the arco on google- everything lines up! Awesome. He doesn’t budge because ‘he has no authority to make changes’ …despite being the manager. So, the lesson here is: Stupid policies can turn you from a more or less satisfied customer into someone that loathes your company. It’s so easy to burn bridges and this BS which they’re more than happy to hide in the fine print just lost any possible business with my family/company indefinitely. I hope you do the same, I’m sure I narrowly avoided something else that you’re going to get nailed for later. .
This complaint and/or review was posted on HolySmoke.org on 12:49 pm, January 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/thrifty-car-rental-westchester-review/.
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