Client: Fisher Island Day School: The latest incident: Service man was hear last week left didn”t say a word to anyone had to call Thyssen was told elevator needed oil -oil would be brought in Wednesday, 8/21 – no show – called was told oil had to be ordered on Wednesday afternoon told elevator was fixed on Thursday morning 8/23/18 elevator was not working – need part. Today Friday 8/24/18 we are waiting for a part to come in repair may be on Monday or Tuesday. This is our routine with Thyssen, we have complaint to the manager, the key account manager and no one does anything. The elevator is never working. When we called we explained we had events all week and needed to be able to access the elevator. We are a school books and materials had to be carried up the stairs. Today a laminating machine and a copier had to be carried up the stairs. we cannot get the elevator to work for more than 2 to 3 days per week. We cannot get the serviceman to return when he says he will return and we cannot get the office to help us. What do we do with a relatively new elevator which has not worked since it was installed? Who do we contact because Miami office is not solving our problem. One day your serviceman left said the elevator was fixed and the next day one of our employees was trapped because the elevator broke down as she was in it – we had to call fire rescue to get her out.
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thyssenKrupp Elevator Reviews & Complaints
Dear Sir, I would like to bring your kind attention that, we had a maintenance contract for our A & B Elevator with Thyssenkrupp Elevator India. Contract No. C-S-[protected] with our society Matruvatsaly Co. Op. Hsg. Soc. Ltd. Andheri ( W. ) Mumbai 400058 We would like to bring your kind attention that since 12 year we are renewing maintenance contract with you. We had installed lift in our new building by OTIS Elevator with best of quality material. Since last 4 year we are continuously getting maintenance problem from your side. Your area Engineer Mr. Omkar won”t do the maintenance properly. We have complaint so many time to higher authority about our lift, But your engineers don”t pay attention towards our lift we frequently get the shut down problem for our lift . They don”t do the permanent solution. Frequent stoppage, Battens are Jam since last 2-3 years, Cleaning they don”t do the machinery of lift no cleaning of cabins and door of the lift. No proper oiling of door. Door wont lock properly. Dust are rusting on the electrical wire due to that short circuit in the cabin fan and light. Frequent Vibration when we are in lift make scary to the people of living in the society. At the time of renewing of contract they note our all concern, when the maintenance contract get signed after that wont rectify the problem. My humble request to kindly take the necessary action in these regards. Why as a customers we have to face the problem. We are ultimately paying for your services. It is our right to get the proper service. Kindly look in the matter very seriously and Authorize proper engineers for the service.