It is another bad experience from Tom’s Ford and I had to write a review this time. My wife dropped in her car at their place for a repair two months back for some transmission issue. Now, this was not a very new car then, yet it was really strange for not so old car to develop such an issue so early. Luckily, it was under warranty and we took it there. They assessed it in front of us and informed us about the issue and gave us an estimated time of 2-3 days. Then they proceeded to tell us how much it would cost. I told them that she had the car under warranty and that this should not cost her anything. They checked the documents and verified that it was in fact under warranty. They did take the car in. It was 2 days later when I called them to get a status when they said that the work was under progress but might take a clue of more days. I asked them about it and they said that this was due to the procedure to be followed under warranty terms and conditions. I could not say much and just requested them to do it at the earliest. But in my experience, whenever my wife goes there with an issue that is covered under the warranty terms, they do not deliver the car in the estimated time and it usually is delayed by at least a couple of days. This has happened to her three or four times now. We feel quite disappointed because this is not fair. We paid for having our car under warranty and we should not be treated this way. In fact we too are a paying customer and deserve timely service for our car.
This complaint and/or review was posted on HolySmoke.org on 20:31 pm, August 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/toms-ford/.
The reviews & complaints posted about Tom's Ford was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Tom's Ford as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.