Top Auto Logistics is a shipping company you should avoid. Their website is quite a persuasive one. They have a lot of good services like an open carrier, enclosed shipping, and door-to-door shipping. They call themselves cost-effective and customer friendly too. I had moved to a different residence and needed a shipping service to move my car. I was searching on the internet and came across Top Auto Logistics. I could not get enough of their website like it is so organized and attractive that it made me choose them. I immediately called their customer support and I was treated amazingly. I could not say no to them and told the representative everything; my new location, my car, and the service I needed exactly. I agreed to the door-to-door service they provide. It was quite the expensive which is not clearly mentioned on their website but I did not argue over that. I was already getting a good response from the customer support and the service described by them sounded exceptional. Undoubtedly, they know the power of amazing customer service and I became a victim of this. Everything was going fine until the day of shipping. The decided time was 9 in the morning but the driver did not arrive till 10 and then I called the customer support. I was told that I have to take my car to their place. I argued because it was supposed to be a door-to-door service but this is not what I agreed to. Nonetheless, I did not have time to argue with them so I took my car to the address given. It took me 40 minutes to reach the place and after reaching, I could not believe what my eyes saw. All the other cars that had to be transported were parked as if toys are thrown away in a dumpster. It was a terrible view, to be honest, and if I could only get a refund and ask another firm to do the job. Unfortunately, there was no such thing as a refund policy so I had to be strong. Rather than door-to-door service, my car was dispatched in open shipping where it got dents and scratches from other cars that were being transported together. I paid more than usual and the service I got was not even worth it. I had to pick my car up from another destination which was an hour drive away from my new residence. They took money for the door to door auto shipping but the service I got was open auto shipping. My car needs a proper service now as it has a million dents and scratches are infinite. Top Auto Logistics has nothing to do with safety or anything. They undoubtedly have a remarkable customer service but once you hire them, they will become your worst nightmare. If you really love your car and want an exceptional service for it, make sure you do not choose them.
This complaint and/or review was posted on HolySmoke.org on 20:17 pm, September 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/top-auto-logistics/.
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