Topanga Auto Body

These crooks ruined my car’s paint job!

Reviews: 1

1 RATING
(1)

Total views: 25

Published: 16 November 2019

Posted by: Anonymously

When I decided to get rid of the rusty parts of my car, I was advised by a colleague about professional car body shops specializing in rust removal and repair. I had been planning to get my car fixed and this suggestion came in at the right time. The very first thing that I did was to search the internet for nearby car repair shops. A lot of names popped up but the only place offering the rust repair service was Topanga Auto Body. The only problem was that I was not able to access the official website of the place. Since I did not have any other option, I read the reviews of the place on other sites and decided to trust my luck and go there. At the back of my mind, I was a little scared because I did not want anything to happen to my father’s car. He had gifted it to me on my 21st birthday and so it holds a special place in my heart.

I checked out the address and reached the place. Since the website was down, I was not able to book an appointment. I went in and was told to come back another day. I had to request repeatedly to make the receptionist hear me. I would not have been able to come back the next day as I had some work that required me to be out of town. After a while, I met the head mechanic and talked with him. In addition to telling him, I showed him all the parts that had become rusty over the years. I was told that it would cost me extra as my car’s model was not the latest. It is probably the most ridiculous reason I have heard to date but since I did not have much of a choice, I decided to listen silently. I was assured that my car would be taken care of in the best possible way. My only fear was that if they use harsh chemicals for the de-rusting, the paint job would be spoiled beyond repair. When I was also given assurance that no harsh chemicals would be used, I tried toning down my spiking tension. After paying the bill, I was told that it would take them a few weeks to complete the repairing process. I had no problem since I was also not going to be in town for the next few weeks.

After 2 weeks, I came to the place and even then, no contact had been made from Topanga Auto Body. I called them up and asked them about the status. I was told that the car would be ready in a few days. After a few days, I got a call from the place telling me that my car has been serviced. When I went to collect my car, I was horrified to see the condition of my car. The rusty portions were the same as they were before. Moreover, I saw that the paint had peeled off from certain places. There were also a bunch of scratches on the windshield. The only explanation I got from them was that it was the best that could be done. I did what any person would have done – walk out of that damned place.

I would strictly advise against going to the place as all you can get from the place is assurance and not a shred of good-quality service.

Rate and Write a Review on Topanga Auto Body

Sending

Business Advocacy Program

Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.