We carried frieght this company several times no problem – they paid us by ach each time. But in January of 2015 the Driver went in to pick up a load of grapes – told it was extremely time sensitive – needed to deliver by a certain time Loading took forever – moved truck to more than one dock, changed product etc., etc. – finally he was told his truck was loaded and they would go get his paperwork – he mistakenly assumed they put the correct amounts on the product quantity. The shipper sealed the truck. Seal was broken at deliver by the receiver – cargo short – delivery said should not be a problem – seal was not broken. A few weeks later we receive a claim – which we are told they are being nice to us because of all the confusion we only have to pay half of due which is 1968.00 but we never had the product why should we pay? We deny the claim they file a claim for us “stealing” the product on our cargo insurance – without our knowledge. But our insurance company refuses claim after they hear the facts, then TQL takes the money from our bank account and even refuses to give it back when our bank says they should not have it. This company is a RIP-OFF!! I even have an email from one of their employees who state they know we did not steal the product!
This complaint and/or review was posted on HolySmoke.org on 13:37 pm, September 11, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/total-quality-logistics-inc-review/.
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