I have been living in Natchez MS for my whole life. Trace City has been here since 1980s. Craig was the former GM. The new GM is Scott Trattner. He has many complaint on this website. I went there about a month ago to purchase a new Highlander Limited. The salesman that I got was a nice young man who recently graduated from college and is very helpful showing us the car and giving us information. When I entered the lounge areas where all the tables are for salesman. The place is ghetto. Scott Trattner is the general manager and he couldn’t even give his workers a decent table or chair to sit and work at. The louge must had been in the 80 degrees. I have been there many time and Craig and David were no langer their. David is the financial officer and he was replaced with jimmy. The place has been transformed into a project housing like delership. There are all these black woman their with at least 5 kids and their 4 other of their family members their to purchased a used car from the used car lot. It was so loud and chaos in there. our salesman was new there but he seemed more professional and helpful the the general manager and the financial manger. It seems like black people who were going their to buy cars because they had bad credit but jimmy would somehow approve them anyways. Scott informed me that he could get me as low as 1.5 percent on financial but in the end, we decided to pay cash but he kept on convincing us to finance. The other salesmen their were selling other people cars that was so horrihoe for a high price but people brought them because they were desperate. There were people from the ghetto outaide blasting music so loud. The only person that seems to be professional was our saleman who was new there. We could tell he didn’t like it but he was just doing his job. Scott Trattner would have people waiting 30 minutes to get a credit report. We waited for hours until we saw Jimmy the finance manager. Jimmy did not know what he was talking about on the paperwork. The numbers didn’t add up on how much the doc. fees and everything else was. Out salesman randomly walks in and explained it to us. He seems to know more then Jimmy. We even saw our salesman fixing the printer when we were waiting to see Jimmy the finance manager. Scott Trattner was ignoring all his workers and talking on his cell phone. He left the office to go in the lot to take personal calls when there were people waiting. We ended finding out that Jimmy is the owners of Club Paradise where many shootings and murders happen in our city and he is the finance manager there. How can they hire a guy who runs a clubs where shootings happen all the time to work there. Also, Scott Trattner has many reports of running bad checks and scams on this website. Trace City Toyota needs to stop trying to scam people and be more professional!!!! Danny Hammet, If you get this message, please do something about rehiring some professionala up there. I felt like I was hanging out at the Heights while I was trying to buy a car there. I will send a document to the Natchez Democrat and will write a column about this experience in our new Shopper’s Experience coming up soon for our paper. I am a local in Natchez and I clearly care for the hard working people of Natchez. People who work hard and value their money. We like our locals to have fair professional service and not chaos that I’ve seen at your dealership. Natchez is a beautiful town so please do not turn it into the projects. .
This complaint and/or review was posted on HolySmoke.org on 12:50 pm, February 27, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/trace-city-toyota-review/.
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