Had Tracfone for primary Cell Service provider with several Analog phone with limited issues for the last couple of years. Just within 3 months I changes and upgraded to an Android phone. Problems started with this phone from the first month. Several calls to TracFones “SO CALLED” Customer Service number & every agent I spoke with they had broken English & were hard to understand. Months went by & I called every two weeks to get this NEW & Improved phone to work within my City Limit(10 mile radius of outside of City would Drop OUT).My Old Phones would work OUT OF STATE. NO resolve. Just recently as of today my 1000+ minutes of talk & text have mysteriously been Deleted. DELETED??? As I spoke to the 12 CSR of the wonderful company she kindly stated that she had no record of my Minutes & would have to call back in 72 Hours. Thee days with out my phone I think NOT!! I told them that was unacceptable & that they had to come up with another solution. The MANAGER stated that there was nothing he could do but that I had to call back on a different phone & spent another hour of my time relaying my situation to the 13th CSR. I have switched to a different carrier. SAVE YOUR MONEY & FRUSTRATION-GO WITH A CARRIER other than Tracfone.
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