TravelByJen.com

TravelByJen.com Reviews & Complaints

Reviews: 4

1.5 RATING
(1.5)

Total views: 4209

Published: 02 November 2019

Posted by: Clora Zhu

Horrible agent and service, you don’t want to use them if truly want a delightful vacation. They are not an honest business, they make penalty fees on the customer by selling the fraud packages which they can deliver the whole package. We purchased their all-inclusive packages to Los Cabos for July 4th including flight, shuttle, and all-inclusive hotel. After 3 months, we paid in full on our trip, they tell us the airline has canceled their direct flight, need to put us on a 12 hrs transfer flight from LA to Los Cabos. You kidding me! We have toddlers and seniors on our travel group certainly can’t handle this new travel schedule they force us to take. So we request a full refund, they said we need to file cancelation with the airline directly on our own and hotel has a penalty of $100 for each passenger. We called over 10 times waited for 1hr for each time to the airline, after 5 months, we still haven’t got the refund from the airline. Travel by Jen is nor responsible for their customers at all. And they make our penalty money when the trip is canceled not due to customer’s fault. They make you sign all the documents which state they are not responsible for 3rd party and the trip you paid is not refundable. This is totally a fraud business model. Their business sells the travel package which they can’t even deliver and claim this non-refundable either use it or not. This is a joke then. Anyone can put up the package with non refundable term together to fraud customer by saying that they are not liable for what they sold.

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