Airfare was booked by Travel Help Desk with wrong connecting flight. When I tried to resolve this numerous times before my travel date, I was told their agent did not error on the booking and any change would result in additional fees for a new flight. I have printed “chat room “electronic data documents with their agent “Aiken” along with e mail communications that prove of the error that Aiken made. Brielle at Travel Help Desk Management would not help in resolving this matter. In order to make it to my scheduled meeting I had to call United Airlines and have the correction made for my connecting flight. This cost me an additional $ 320.00 I have sent all of the communications to Travel Help Desk to prove their error, and ask to be compensated for $ 320.00 . They have never responded to any of my emails.
Customers reviews and complaints
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Traveler HelpDesk Reviews & Complaints
Dear Sir/Mam: On April 3, 2019, I purchased the round trip ticket KBNEFP from Dominica to San Juan. You can see the details below. When I returned on April 13th, I found out at the gate when boarding my Air Antilles flight that I did not have a valid ticket. In fact, after investigating with the airline representative, we discovered that my return ticket had been electronically cancelled due to Traveler Help Desk not purchasing the ticket within the time frame allotted. There were no other flight options available Saturday afternoon. A supervisor named Nina was able to book me on a flight leaving the following day (Sunday, April 14th). Due to the error by the Travelers Help Desk rep who handled the ticket purchase, I had to spend the night in San Juan waiting for the flight out the following afternoon. My hotel bill came to $200.41 and a small dinner sandwich of $12.47. Both my overnight stay in a hotel and one small meal were directly caused by your negligence in completing the ticket purchase properly. I am asking for reimbursement of the hotel and sandwich for a total of $212.88. If you choose not to pay this amount I will go to the next level. To me it is the principle of what happened and the idea that as a company you feel you can get by without having to pay the consequences of your error. I will fight this to the end. Kennedy John is the last person I spoke with and he told me he was the highest ranking individual in your office. He told me that you would not be able to reimburse my hotel expense nor my meal receipt. I spoke to a number of individuals this past week. I am most disappointed in Nina as she told me Saturday afternoon (April 13th) that she would send me an email that I could reply to with my hotel and meal receipt. This never happened. She never responded to my phone calls and my request to speak with her throughout this past week. You need to fire this person as soon as possible if you care about the reputation of your company. I expect to receive a reply to this email in the next 48 hours. My next step is to file complaints with the BBB and with a number of sites on the internet for companies such as yours. You do realize that bad news travels 20 times faster than good news – actually much faster with internet these days. This is not a threat, I will do it! Sincerely, Danny Lee Tims +[protected] From: No-Reply Sent: Wednesday, April 3, 2019 9:31 PM To: [protected]@timsconsulting.com Subject: Your New Booking Request: KBNEFP BAGGAGE FEE MY RESERVATION TRAVELLER TOOLS CONTACT US [protected] or +[protected] [protected]@travelerhelpdesk.com IMPORTANT MESSAGE Dear TIMS/DANNY LEE Thank you for contacting TravelerHelpDesk! As per our conversation and as agreed, we have booked your reservation under Confirmation KBNEFP Please see the details below: Important: Please note that fares are not guaranteed until paid and ticketed. If there will be any restrictions, updates, or concerns from the airline, we will contact you via email or phone. In case, you would like to make any changes to this itinerary after the tickets are issued, you will be responsible for the additional penalties, fare difference and fees.) Your Itinerary Departure : Dominica, Dominica Trip Start : 05Apr19, 1000A Destination : San Juan, Puerto Rico Trip End : 13Apr19, 600P Traveler Details S.No. Type First Name Middle Name Last Name Ticket No. Price Per Passenger 1 ADT DANNY LEE TIMS AATSD2 – 01Q0DF USD 556 Total Fare including all Taxes and Fees USD 556 Flight Information Airline Cabin/Locator Departure City Dept. Date-Time Arr. Date-Time Arrival City Operating AL JY-524 Economy AATSD2 DOM Dominica, Dominica 05Apr19 1000A 05Apr19 1120A EIS Beef Island, British Virgin Islands JY* INTERCARIBBEAN AIRWAYS JY-510 Economy AATSD2 EIS Beef Island, British Virgin Islands 05Apr19 1210P 05Apr19 1250P SJU San Juan, Puerto Rico JY* INTERCARIBBEAN AIRWAYS 3S-104 Economy 01Q0DF SJU San Juan, Puerto Rico 13Apr19 300P 13Apr19 600P DOM Dominica, Dominica 3S* AIR ANTILLES EXPRESS * Baggage Fee May Apply . Check with Airlines for Most Updated Baggage Rules or Click the link under Operating Airlines Important Information Please review your itinerary carefully to ensure that the following key items are correct: Passenger names must be the same as on the passport (international travel) OR Driver’s License (domestic travel). Review departure/arrival dates, times, origin/destination cities, stopovers and connections. In case you get notified that your credit card was declined, please call us rightaway Toll Free at: [protected] or if you are outside the US/Canada, call at: +[protected] Airline tickets are non-refundable, non-changeable and non-cancellable.In certain cases, an airline may allow a ticket to be changed for a fee, plus the increased cost of the new ticket. Changes: Call us Toll Free at [protected]. If you are outside the US/Canada please call +[protected] to make any kind of changes in the itinerary. Fees will apply due to airline penalties, fare differences, and other factors in order to change the itinerary. Cancellations: Call us Toll Free at [protected]. If you are outside the US/Canada please call +[protected]. Your booking should be cancelled at least 3 hours priorto the scheduled departure time of your flight. Cancellations can only be processedover the phone. Visa/Travel Documents: All customers are advised to verify travel documents (transitvisa/entry visa) for the country through which they are transiting and/or entering.TravelerHelpDesk will not be responsible if proper travel documents are not availableand you are denied entry or transit into a Country. We request you to consult theembassy of the country(s) you are visiting or transiting through. Please visit TSAfor any questions regarding this, as well as information on check in procedures and airport security. Travel insurance is important you never know what can happen. Click here to purchase or call our toll free at [protected] to purchase travel insurance coverage if you have not done already. Check-In: We recommend arriving at the airport 3 hours prior to your departure forinternational flights and 90 minutes prior to your departure for domestic flights.For most updated check in rules, please contact Airlines or TSA directly. Please Note: Your credit card maybe billed in multiple charges not exceeding thetotal amount. All transaction service fees are 100% non-refundable. Still have questions? Visit our FAQ page or call us at [protected]. Our agents are available 24 hours a day, 7 days a week to assist you. You can also email usat [protected]@travelerhelpdesk.com. We value your business and look forward to serve your travel needs in near future. Your Travelerhelpdesk Team Authorized through email [protected]@timsconsulting.com
Traveler HelpDesk Reviews & Complaints
Flight channel Booking references N6KC2N and NSCUP9 dated 6/29/2017 and 6/30/2017 Other ref :NSM7AU and NBYQEK Amounts 1766.94 Dollars and 1746.94 Dollars My name is cheikh wane who booked both Address 540 w 145th street apt 6h Newyork ny10031 Phone [protected] I never received my commission I been play by the lead of the dealership I was surprise by that action I am an retired airline agent that live with kind of service
Traveler HelpDesk Reviews & Complaints
Good afternoon. Today, July 2, 2019, I was booking a flight for my son, Xavier Ortiz Franco, confirmation #SZX92P, and while doing so the system froze. I had to redo the reservation from the start. After finally completing the reservation and submitting the same, I chatted with an agent to see when I would be receiving the itinerary and boarding passes for my son and to my surprise, she told me that the price had increased. It went from $458.96 to $508.85. That is an increase of $49.89. Please note that due to a name error on my part the total cost of the ticket is actually $593.85. I am extremely upset as I am being penalized for a systems issue. If the system hadn”t frozen I would have been charged $458.96. I consider the increase very unfair. The system should have at least flagged that the price had increased before booking. I am requesting that the $458.96 (plus the $85 charge to correct the name) be honored and therefore, have a credit issued to my credit card for the amount of $49.89. Please advise as soon as possible. Cordially yours, Milagros Franco July 2, 2019
Traveler HelpDesk Reviews & Complaints
Great start !! Booked low rate Qantas domestic flight from Sydney to Melbourne flying on 25th April 2016 for only $119 USD spoke to an agent named Hayden which was not a real name at first place then after booking my flight he sends me an e mail and asked me to click on link for acknowledgment which i did straightway. To my shocker later that night i saw there were two charges of $119 USD processed from my account instead of only one and on top of that travel insurance with Global Allianz was also done on my ticket without my consent. I called these guys few times and then finally get hold of the same agent Hayden after 2-3 days and he assures me that duplicate reservation has been cancelled and charges are refunded back and travel insurance is also refunded great i thought now everything is sorted out guess what. Called them again just one day before my flight to confirm if everything is been done, nothing was done and to totally piss me off that unprofessional agent also cancelled my original booking with Quantas so finally i had no booking to fly from Sydney to Melbourne and money has already been taken from my account what a big scam company it is. Then i spoke to another agent and he asked me to pay another money to book one more flight from Sydney to Melbourne. So, i already paid them more then $300 AUD and i don”t have a flight yet. Do you really call this a business, well may be a scam business but not helpful for Customers. It”s a nightmare and i am still waiting for my refunds and finally ended up paying another $245 to Virgin direct for my flight for 25th
Traveler HelpDesk Reviews & Complaints
Hello there, My name is sumit gajurel. I never thought the tickets i bought from you could make me in so much of trouble. I had got two way ticket from your agent from china southern. I went successfully but while coming back i went to the airport and they told me that i need visa of china in order to get the flight. Then they cancelled my flight. I had to go back home in pain because my classes would be missed for that week. Then i called your agent and they got me new ticket but said that i had to pay extra 1400 dollars. I was so sad and broke but i still had to pay and used my credit card because i didnt wanted to spend more days there. The customer service people spoke to me so rudely and told that i must buy that ticket. Again that flight also had to be canceled and called the agent and he told that i had to pay 800 more dollars again. Again it was the matter of my classes and i was almost depressed and again agreed to pay that amount. Just one way ticket cost me more than 2200 dollars plus 1200 dollars that i paid for my two way ticket just for the economy flight. This was worst experience of my life. I talked to a guy that had similar case and his agent agreed to pay his extra cost back that he had paid after cancellation. It was not my fault since i went to airport on time. Your company should be responsible for it because you should not had issued the ticket if you dont know the rules of immigration. I had called to the agent for all these and they should have idea about it. So after so much of trouble and bad memory i am hoping to get the compensation from you guys. It is huge amount of credit on me because of the flight and i missed the whole week of class. I hope you will co operate about it and show some responsibility of your agency so that i dont have to take it to another level. Thank you
Traveler HelpDesk Reviews & Complaints
Hello! My name is Nina Krakovna, I am from Toronto, Canada. December 3rd 2018. I had a very bad experience today buying a ticket from your company. Flight WW214, Toronto – Reykjavik, March 1st 2019. Confirmation # M8D62Q The agent’s name was Bryce Wilson. He claimed that the deal was the best in terms of price. He said that the ticket will cost $199 USD. I asked how much I would pay in CAD and he said the company offers very good conversion rate and I will pay $216 CAD for the ticket. I bought the ticket. In an hour my credit card had a pending bill for $272 CAD Also, during the booking process Bryce DID NOT inform me that flying with WOW Air I have to pay baggage fee for my small suitcase. I spent a half of a day calling customer support number [protected] and spoke with four agents : 1. Veronika said that she will make Bryce to call me in 10 min. I waited and waited for hours – in vain.. 2.Sage – after I started explaining my situation the call was disconnected. 3. Hendrik – said he is transferring me to Bryce and then there was nothing on the line except noise. 4.Kathy – did the same and I finally got to talk to Bryce again. Obviously, he was busy selling ‘cheap” tickets to gullible customers. Bryce put me on hold for several minutes just to answer a simple question about the baggage fee. Finally he said He will add $35CAD to my bill. So, it was not a cheap ticket after all! He did not explain why he misled me with the cost of the ticket in CAD and DID NOT inform me about the baggage fee. I asked him to cancel my booking because of misleading information and unfair practices. More minutes on hold and he said NO. But he promised to add my baggage to my ticket. Bryce did nothing and on Dec 5th I called again – agent Neil picked up – I asked him to add my baggage fee to my ticket but he said Bryce Wilson will call me and do it. Bryce never called. I am a well traveled person and first time in my life I had such a great disappointment buying a ticket. I feel trapped . I am not sure now the ticket is real! I e-mailed two times to ‘contact us ‘ address – nobody answered. I am going to post my review all over the NET and make all travelers beware of companies like yours. Nina address. 82 Southvale DrIve, East York, Toronto, Canada [protected]
Traveler HelpDesk Reviews & Complaints
I booked a ticket from US to ME. I put my CC info. after 10 hrs my CC keeps getting charger 0 USD every 10 min. I called them and they stated that ticket price increased b ~ 400 USD !!! even though I already booked at the lower price !! I was stuck so I accepted the increase. I t was supposed to be a NON stop flight, after booking I discovered that there was a HIDDEN STOPover on the route that was never mentioned in any itinerary !!! I was literally SHOCKED!!! what if I need a VISA for that transit destination that was not even mentioned!!! This is not scam, it is intentional fraud!!
Traveler HelpDesk Reviews & Complaints
I booked a ticket with them a month ahead of my scheduled travel and due to unforeseen circumstances I cancelled my ticket a week after booking. They said they would refund me for half my ticket and it has been more than 2 months now and I still have not received my refund. I try to call them, but I get transferred to some number that no one picks up. This has been a terrible experience and I still have not been refunded.
Traveler HelpDesk Reviews & Complaints
I bought a ticket on December 31st 2017 for $159.00 for my son confirmation UX38EG with American airlines I never got a email letting me know there was a problem with my transaction until 3 hours before . It was to late because I was already on my way to the airport. I did not get to see the email until I got back from the airport. They said there was a problem with my credit card but the transaction was never made. When I got to the airport my son could not fly because there was not reservation for him. I called them back so they gave me another flight for the same day for for $227.00 I called them back 5 minutes later to confirm my credit card and they said it was to late for that price. So they ended up charging me $377 for the same flight. I tried to cancel and they said there was a fee for $100 if I did cancel. It seems to me that they use any excuse to over charged me. Other services give you 24 hours to cancel the ticket but this one does not give you even 5 minutes to even confirm the credit card. Prices keep going us as minutes go by. Advise for everybody. Do not buy from this travel help desk It was my first time and my worst experience and of course my last time too.
Traveler HelpDesk Reviews & Complaints
I purchased my tickets from Traveler Help Desk and the tickets that I purchased was from United Airline round trip, from Boston to Houston then from Houston to Las Vegas and last from Las Vegas to Denver connecting to Boston final destination, when I was in Houston to go to Las Vegas I had to call Traveler help desk because they didn”t find my name register in that flight to Las Vegas so the Traveler help desk changed my flight from United to Spirit which they over charged me for my luggages $270.00 in clufing my hand bags, I WANT MY MONEY BACK $270.00 because when I purchased the flight with you I never was informed that the flight was going to changed and I have to pay more money if that was the case I could of purchase the ticket thru another company, my flights with UNITED was 1401 Boston to Houston, Houston to Las Vegas 195( changed to Spirit) Las Vegas to Denver 573 and last Denver to Boston 789, please answer as soon as possible my email is [protected]@gmail.com I need to resolve this issue before I take this to court
Traveler HelpDesk Reviews & Complaints
I used TravelerHelpDesk, because my husband used it and saved money on a ticket off published internet fares. Well the (offshore phone bank non-native speaking difficult-to-understand) employee saved me money from the fares I could find that night, but booked a ticket for a night later than I wanted to travel, a mistake I didn”t notice because he read me days in numbers rather than days of the week, and I was booking late at night while tired, a mistake. When I noticed the mistake, however, and called back, the employee insisted that that the mistake was mine–as if I would have deliberately booked a flight for a day AFTER the event I wanted to attend, while booking my hotel and car rental on the correct date. Then he informed me that it would cost me so much to change the original ticket (more than $400 on top of the $397 i had paid) that I should just throw out the original ticket and book another one through him for the bargain price of $530, while meanwhile the internet was showing round trips for $410. I called the airline directly, who agreed I couldn”t rebook for the night I wanted at a price that made sense, but who also t old me that the actual face value of the ticket in their system was $110 LESS than I paid TravelHelpDesk for it. What a complete screw up. So, I am arriving a day late, losing $175 on a hotel room and car rental, and I will NEVER EVER use this b******t service again. Buyer beware.