Reviews: 4


Total views: 4023

Published: 08 June 2018

Posted by: Anonymously

Last June, I was given a credit for flight itinerary 12165805961. This was the flight to my brother’s wedding in Aruba. A flight I couldn’t afford to miss, luckily there was another flight twice as expensive leaving out of another airport later that day. I happily drove across the state and paid the higher ticket cost. Travelocity informed me not to worry, I was given a credit for the ticket of $726 and that the credit was good for up to one year after the cancellation date – June 25 2014. I asked them to put this in writing and the customer service representative informed me that he couldn’t do that. The only email he could send over is the cancelled itinerary and that would service as the voucher for the credit. I didn’t feel this was sufficient because I felt he was just trying to get me off the phone and that when I would attempt to use the credit later there would be some unforeseen reason that would prevent me from using it. I asked to speak a supervisor, again the supervisor informed me of the same message – Travelocity’s policy is no emails of any sort to confirm your credit or any of the details of its redemption – just the cancelled itinerary would be sent over. I keep the email as they instructed and attempted to use the credit yesterday as the expiration date, June 25 2015, one year from the cancellation date is approaching. I called customer service to use my credit as instructed and just as I suspected – I was not able to use my credit! Travelocity would not honor the credit! Travelocity informed me that the policy is to use the credit one year from the purchase date not the cancellation date. I told my side of the story, which I was informed its good for one year since the cancellation date. They asked me to prove with paperwork what I was saying – all I have is the information handwritten on paper that the original customer service representative informed me last June and the cancelled itinerary email– but no information about the redemption policy in email from Travelocity– because its Travelocity’s policy no to send any!

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