Reviews: 1


Total views: 4053

Published: 24 December 2017

Posted by: Anonymously

I ordered a wheel/tire/TPMS package for my BMW 750Li that was supposed to arrive mounted, balanced and ready to install. After some delays in getting the wheels and tires, they finally arrived but with no lug bolts! Tread Depot then sends out 3 sets of lugs, since apparently they can’t figure out which ones are correct even though I’ve provided them my full VIN and manufacture date, so even more delay. The package was shipped to Tire Kingdom for installation and it turned out all 4 tires had to be rebalanced, which I was charged for. Once everything was mounted, just a drive around the parking lot to reset the TPMS resulted in a TPMS warning with all 4 tires going flat. Tire Kingdom initially thought it was a valve stem issue and replaced some sort of seal that seemed to do the trick, but an hour later on our drive down to Ft. Lauderdale all 4 tires went flat again on the I-95. That required a 30+ mile tow back to our home and us missing an event that cost $100 in non-refundable tickets. The next morning my car had to be towed a second time back to Tire Kingdom where a considerable amount of troubleshooting revealed the valve stem rubber/metal washers were installed backwards! My salesperson at Tread Depot (Michael Quintero) apologized profusely and stated they would cover all the costs I incurred due to their error and asked me to send him an email with the details. In total we’re looking at over $700 and that’s the great news! Had the TPMS not indicated a low air status, and had I not immediately pulled over, the best case scenario would have been over $2000 in wheels and tires damaged. While the worst case scenario could have been a major accident on the Interstate causing injury and/or death, along with a huge liability to Tread Depot. Everyone involved is incredibly lucky, and this situation illustrates the importance of trained installers, along with a QA system that insures mistakes like this are caught. It’s one thing for the wheels to be delayed and the lug bolts not to arrive in time, but wheels and tires to a car are like wings to an airplane, so better care needs to be taken lest you want to be involved in a major personal injury suit. Michael acknowledged receipt of my email on 4/21/15 stating, “I did. Sorry, I didn’t get back w/you on this yet. We had 2 people out of the office & it was non-stop incoming calls. We’ll get together on this today & get it resolved for you.” From there my subsequent emails have gone unanswered, so apparently it was all talk and no action, and I would have to rate this as my worst wheel buying experience ever.

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