1. I ordered an a shalwar kameez from Trendy16 and waited for about 2-3 weeks to get the shipping information. When I didn’t receive anything, I reached out to the customer service. I was to check back in 2-3 days. When I followed back, they used their redundant sales pitch “I will see what I can do to help you at the earliest possible time”. Did nothing. I was told after 6 months that the item is no longer available, after several of them told me that “they are putting this order on urgent mode” to have shipped to me faster. So I asked for a refund after I was told the item is no longer available. I was told I cannot be given a Refund because it has been too long since my order. I was given store credit instead. That was in March. Now it’s almost November and the item ordered is still “Processing” 2. Thinking that may be one item was somehow misplaced, I ordered another shalwar kameez. This item was shipped. To Calgary in Canada. I live in New York City. I spoke to several people via online chat and heard the same sales pitch- “we will do what we can to help as soon as possible” or “check back in 48 hours”. I have included photos to prove my point. I have also filed complaints to econsumer.gov and I would ask anyone who has been wronged to file a complain against this sorry excuse for a business.
This complaint and/or review was posted on HolySmoke.org on 06:35 am, December 13, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/trendy16/.
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