“your fashion gift card can be used at any one of our truworths, truworths man, daniel hechter, inwear ltd, and uzzi stores in south africa, namibia and swaziland. ” This is quoted directly and is clearly marked at the back of the identity gift card I was given. But alas, when I went to truworths to make a purchase on the card, I was told that I could not make a purchase at truworths as it was an identity gift card and could only be used at an identity store. Now unless I cannot read or have been transported out of south africa without my knowledge, I was within my rights to be able to make my purchase. I believe that this is a breach of contract and false advertising. I also wonder at the expiry date of 1 year from date of purchase? Is this still allowed? Should I rather keep it in the fridge in case it goes off? I am very offended and truly upset by this issue. I would like to have a response from truworths please.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 11:27 am, February 18, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/truworths/.
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Truworths Reviews & Complaints
25 min ago in Truworths Bronkhorstspruit a lady by the name of Milly (pregnant ) was super rude. I entered the fitting room and kept some items outside. When I was done fitting and came out of the fitting room, she had removed my items and put them away. The lady with initials (L.Khumalo ) who works as security had assisted me when I going into the fitting room asked the whereabouts of the clothes and she answered, “I REMOVED THEM, WE ARE TIRED WE WANT TO KNOCK OF !!!& I REMOVED THEM !I DON’T KNOW WHO THEY BELONG TOO!!!, in a very rude manner. I am very disappointed for Truworths staff to have behaved that way. I had to start my shopping all over again. No apologies received from the s0.
Truworths Reviews & Complaints
3 garments found in a sale rail but not markdown. According to the salesmen the product was not markdown. The salesmen asked me what I was want to pay for the shirt. I then asked for the store manager(Haley) and told her wat happen. She was rude and arrogant. I am a long loyal customer to truworths and after the service i received I am deciding to cancel my account Yogan Moodley
Truworths Reviews & Complaints
A few days ago I got a call from a lady saying she is from Truworths. She then proceeded to ask me personal questions such as ID number, Street address or date of birth. We are constantly warned about SCAMS so I refused to answer her! As much as she demanded to ensure she was talking to the correct person – how do I know I am even talking to someone from Truworths!! She then advised that if I was uncomfortable giving out my info she would never the less continue the discussion and advised me my account was in arrears. I advised I would go to the shop at month end and make payment when I do my instalment as I could speak to the cashier and ask for a printout of my statement. She obviously disregarded what I was saying because she wanted banking details to organise a debit order – what part of I will go in at month end did she not understand?? I told her I would make payment at month end and am not giving banking details. Subsequently I have received numerous messages advising me that my account is going to be handed over!! Why?? I told you I was going to make payment at month end when I pay my instalment so what’s with the threats?? Anyway, I am aware from my previous statement that it looks like I only have 2 more instalments to pay – I am done with Truworths – they have no customer service and no listening skills! Looks like they choose soft targets who they can see generally pay their account!! I am closing my account and will definitely not recommend people open accounts or shop here!
Truworths Reviews & Complaints
A friend of mine bought me a dress as a gift and 2 weeks after purchase I try to exchange the dress for something els less the price of the dress and they explain the owner of the account must be there herself for the exchange she is a Business women I went out of town with work and the date for return has pass but thats not the issue after waiting almost 45 mins a second manager checked the dress after they told me they will help with the exchange to tell me they have to send the dress for qaulity check. I could not believe thats the servive we receive.
Truworths Reviews & Complaints
According to my knowledge, my balance was r789-00, for my last purchase was at tygervalley mall on the 11th dec. 2010. I went to pay my instalment only to find out that the balance is r3161.44, a purchase have been done on my card at truworths, adderly st., cape town. It was’nt me and the signature on the receipts proves it. How did that happened if the card was with me? I refuse to pay this amount and i’ve been doing the search with no success. My case number is 1434/01/2011.
Truworths Reviews & Complaints
After payments or even if the account is not been paid in full, these call centre phone around 20 times, evening working day. So one question, this is call harrasement. What is the right of a consumer on the case of harrisment. If you go and look onto peter.com how mandy incidents is there. So even though I cannot pay my full account what I my right as consumer regarding harrisment at work and during the day. 20 phone calls will not make a diffenrence on the payment.
Truworths Reviews & Complaints
Although I bought my R1600 Ginger Mary jacket in February, I only now had the chance to wear it for the first time as we have a massive, rainy cold-front in Pretoria. I am not well off. I do not have the funds to buy at Truworths. I used 3 different gift vouchers to pay for this amazing jacket I wished to possess. I waited 13 months to find the perfect garment to spend my vouchers on and I finally found it, on sale, withing my voucher budget. 2 birthday gifts and a Christmas gift all put together, I found the jacket. So I bought it. I am so happy with the service and they were so helpful to find the right fit. But I put the jacket on yesterday for the fist time and I am literally in tears. There is lose threads and clip buttons are lose and ripped out. After one wear. And I am careful because it is my most prized possession I am shocked, and so incredibly disappointing. Please contact me via email.
Truworths Reviews & Complaints
As an a loyal truworths customer, I was appauled by the service and treatment that I received at Truworths megacity, on the 29 December 2017. I entered the store @ 16H53 before the store doors were drawn closed. It is my assumption, that prior to the closure of the store doors, the store is still open to patrons. To my dismay and horror, when I tried to fit my selection of clothing, I was told that the fitting rooms were closed. The staff members indicated that the solution available was to purchase my selection of clothing with an option of returning/ exchanging if I am not satisfied with the fit of the clothing at home. I fail to understand why I should waste my fuel and drive back to the store for an exchange or return whilst fitting rooms were available at my disposal? Since when did Truworths institute the closure of fitting rooms whilst customers are still in the store?
Truworths Reviews & Complaints
At approximately 14h00 on 29/01/2020 my wife was returning some items. Yvonne at the cahier was very friendly and helpfull but the supervisor or manager that needed to do something on the system was cery unfriendly. My wife wanted to exchange items and purchase again but was refused by the supervisor. It became apparent that the supervisor was extremely hostile towards my wife and treated her like a criminal. My wife called me to come to the store to help. I noticed immediately that this was going nowhere and that the comments made by the supervisor was racial motivated. As soon as I spoke to them asking what the issue was the security had eyes on me. I know this as I am a security specialist for corporate industries. I expect that the Supervisor named Fortunate be investigated. I will give evidence where needed but someone like this should not represent the company at any level. She is a extremely aggressive and racist person.
Truworths Reviews & Complaints
Bad customer service at Truworths Simmonds Street. When asking about the product, the answer will be, I don”t know, ask ANY OTHER PERSON, they will leave you there as if you are a stupid fool. Not caring for their customers. Very USELESS. The manager is also very unfriendly. Kindly teach your staff to love, respect and take care of their customers.
Truworths Reviews & Complaints
Bought a gift for a friend that does not stay close to me. The item was faulty and was taken back to another store. They told the recipient that they dont do refunds, gift must be taken back to store where purchased. When I complained they were willing to do the refund then, but only back on my credit card. They expect me to travel to a completely different town so they could have my card, all that for a r199 gift!! Operations manager unable to resolve issue, I get told its my fault. I should have asked for a gift receipt or used my debit card. All they have caused is for me never to set my foot into a truworths store ever again.
Truworths Reviews & Complaints
Bought Chanel Blue Perfume 100ml from Truworths Century City for R2400. Honestly speaking was very puzzled due to the fact that the perfume either is off or a imitation. Called the Truworths Customer Care Center Friday the 26 April 2019. Then was advice by the agent that before a log a complain I first need to consult the branch, then take it from there. Drove to Canal Walk Saturday morning was assisted by Thandeka the cashier then she called Ntsiki the Supervisor. Then was promised that the matter would be investigated then she promised that by Monday the 29 I will personally receive a call for feedback. Tuesday I called the Customer Call Center for feedback. Was assisted by a Customer Care Agent Nandipha. She asked for my number then she promised that the store manager will give me a call as soon as she returns to the store. Few minutes later recieved a call from Emy the Floor Manager telling me that the investigation has been done and unfortunately they are not going to refund me or exchange the perfume, I will need to come to the branch to pick up the faulty perfume. HONESTLY SPEAKING I AM TOTALLY UNHAPPY AND DISAPPOINTED ABOUT THE OUTCOME OF THE WHOLE MATTER. I HAVE BEEN A TRUWORTHS CUSTOMER FOR SOME TIME AND IT IS THE FIRST TIME I AM NOT HAPPY WITH BOTH THE PRODUCT AND SERVICE RENDERED. TO PAY FOR SIX MONTHS FOR AN IMITATION OR A PRODUCT WHICH IS OFF
Truworths Reviews & Complaints
Bought the above foundation at Truworths, The Glen Shopping on the 30th June 2018 for a relative. Unfortunately this was not the brand my mom wanted returned it on the 4th July 2018 unused in box. They will not refund me on it saying that I pumped it, which is untrue. Gave me a query acknowledgment Query no. [protected]. The query acknowledgment is basically telling me in not so many words that they will not be refunding it. I have been a customer of Truworths for 20+ years and I”m not one to return purchases made unless I have to. The fact that Truworths in 20 years has never even given me a voucher says a lot about the chain. Now they also refuse to credit purchase that are on your policy as refundable (cosmetics refundable) yet they don”t stick to whats on the policy. The foundation was for 700.00 hope that helps with your end of month figures. I will never buy from another Truworths chain ever. I will finish paying my account and close the account. Your customer service is horrendous. Unhappy customer.
Truworths Reviews & Complaints
Bought the shoe a month ago.. Liked d high of the sole as I work long hours… After having worn them few times I find them very uncomfortable due to a factory fault maby it tramps wrong and is very uncomfortable… Can”t afford to buy another pair neither can I wear this 1. Im not a young man anymore assumed dh is a top make and never had a problem with truworths items all the years… Pls advise what I should do. Sorry about this. Kind regards A. Guman
Truworths Reviews & Complaints
Broken watch – fossil I was given a fossil watch purchased from truworths in july 2015. It was leather, after a few weeks the leather turned black. I returned the watch and it was sent away to be replaced by a metal strap instead. This took about 2 months. And I had to pay r500 to replace the strap. Once I got it back, and after 1 day the watch fell off my arm, the screw came loose. I took it back. They sent it away, again, supposedly to cape town, but it was sent to another city in error. So this delayed by another month. I got it back this week. Infront of the manager, I shook the watch juggled it around to ensure that the strap was on tight enough. All seemed well. Not even 3 hours later, I was driving home, changing gears and the watch popped off my arm. The screw came loose again. This watch was given to me in july 2015. It is now april 2016 and I have not been able to wear it. For for my trouble of being without a watch for almost a year, I would like ta replacement fossil watch of my choice without having to pay in any additional money. Please contact me to arrange. Cindy: [protected]
Truworths Reviews & Complaints
COMPLAINT: Truworths (Paarl Mall) On Sunday-2 June 2019 I bought a Sleeveless puffer jacket (for delivery request) for my wife, who`s birthday is on 12 June 2019. The store assured me that my item will arrive well before my wife`s birthday and so it did as I was informed on 6 June 2019 that my item is ready for collection. On 7 June 2019 I went to collect my package at the store, and when the cashier opened the package it was not what I ordered (in the package was what appeared to be a woman`s vest). The cashier was as shocked as I was, as this was not what I ordered. In light of the above my problem is as follows: I told the cashier that I want to cancel this order (and that the store must credit my acc with this amount) as the puffer jacket will not reach me in time for my wife`s birthday on the 12th. The Manager on duty however informed the cashier that I (the client) must wait until my order is delivered again in order to credit my account. This is unacceptable, as the Manager could have accommodated me in some other way as to credit my account with the same amount or even with a gift voucher. I bought this item on a 6 month plan, and this item will influence my monthly instalment (something I don”t even have). Furthermore, since 7 June 2019, I did not receive any feedback from the store Manager/s with regard to my refund or even an apology in this regard. My wife`s birthday was yesterday, and I could not give her desired gift. Kindly resolve my complaint/issue asap and inform me accordingly on the way forward as this is not good nor average client service, this is really BAD customer service for a leading name brand as Truworths! Regards Mr UM Tiras Acc. [protected]/00 ID: [protected]
Truworths Reviews & Complaints
Customer service .. no not the kind you think of, not the actual service we received from your very capable staff in Canal walk last night, but the actual support team to your staff. I came into your store last night to make a purchase. I had my wallet stolen in July and I have not activated my new card yet so I brought my ID and knew the process. To my shock and horror your CS Agent was so rude to your staff member ( Christine ) trying to assist me that it brought her near to tears. The agent told her not to shout at her after repeating an instruction for clarity. She was not shouting.. not even close. So the agent refused to help her even after apologising to her for something she didn”t even do. She ended up hanging up the call and the supervisor Kauthar then came to step in as she could see there was a situation arising and by that time we had been in the store a while. Kauthar then called CS for us, had to check my ID under the UV light 4 times and scan it countless times and that even after I had confirmed all my details with the agent. So the agent puts her on hold and she responds to my disbelief of this process by empathising and apologising to me for it taking so long. ( Which is part of good service and also defusing a tense situation ) He must have listened in on her call and what do you know… he goes off on her, asking her what she was talking to me about !!! What the heck !!! SO the sale eventually goes through and he ends the call by telling her that she should not phone from this line again. I have to tell you.. never before have I seen this kind of behaviour and disrespect from Customer Service agents. Is this the kind of support that you as a company lend to your staff ???? If it was not for the wonderful service of your Canal walk team I would have settled my account and closed it. If it was 1 agent we could use the excuse of rotten apple, but both of your agents last night were very, very unprofessional and I think they need to be retrained and also apologise to those to store staff. They obviously have no regard for service because if they did they would have left all their issues aside and focus on the customer that is obviously in store experiencing an issue. It is also not ok that they abuse your staff and leave the customer hanging, because you probably don”t feel like working on a Friday night. I want to have urgent feedback about this complaint as this is a issue I will not let go and I will go to every complaint platform if this is not resolved. I was at the counter from around 20:20 till 20:45 the calls happened between those times. The agent was female ( Nomatshelo ) This spelling is probably horribly wrong but the name was something in that line. The second agent was male, but I did not get his name. My details : Leon Wait Cell [protected] Email [protected]@gmail.com
Truworths Reviews & Complaints
Dear Madam or Sir, We that is my husband and I have been receiving messages to pay an account. First my husband, then I phoned and explained that we do not have an account with you and never had, they started to send me the smsses. I phoned again apparently this person Letchela must have given them the wrong cell nr. His or her reference nr is [protected]. Our name is J van Vuuren and we live in the western cape. I would really appreciate it if you can look into this matter, this has been going on for 2 months already and we are really getting fed up getting harrassed for other peoples nonsens. Thank you Mrs J van Vuuren
Truworths Reviews & Complaints
Dear sir On the 16 february 2014 I purchased the blush lace dress with (Embroidery) on the upper part cash amounting to (R625.00) at truworths mafikeng. After washing the dress I experience some torn on the dress and on the 06/march/2014 I took the dress back to truworths mmabatho. The manager told me that she is going to return the dress for quality assurance because if she can refund me it is going to be a loss to them, and I was surprise by this kind of behavior and I even asked her if the truworths is only considering their loss rather than customers satisfaction. Until now I am still waiting for my money at truworths. When I go to truworths to look for area manager they always tell me he in not available.
Truworths Reviews & Complaints
Dear Sir or Madam I place an online order on 3 July on order number 1523757 and paid for it on the same day. To date I have no idea where my order is and when it will be delivered. I called the call center and they are very vague in their response as to the date it will be delivered. Your website confirms that orders will be delivered within 3 to 5 working days, it is now day 8 and still no knowledge of when I will take delivery. I buy online all the time, the Foschini turn around time is max 3 days which means I will move my business there because clearly they value their customers. Needless to say I am extremely disappointed in how this order has been handled and the fact that nobody has any idea of when this will be resolved. My contact number is [protected]. Regards, Patricia Naidoo
Truworths Reviews & Complaints
Dear Sir/Madam I bought a white top at Truworths Baywest Mall and I swiped using my debit card to purchase it. When I get home I realised that its neckline is quite bigger than my normal size 38 neckline so i decided to return it on Saturday morning at 9am, which is their opening time. The cashier suggested if I can come a little bit later because they just opened and do not have cash yet to make my repayment. I did”nt have problem with coming back in the afternoon. I came back in the afternoon. The lady who attended me in the morning was busy with another customer so another cashier asked if she can help me. I let her do the transaction as I thought the policy is the same regardless of who helped me earlier or not. She asked for my debit card to confirm the digits as they appear on sale doclet. After few minutes, she told me that she reversed the refund. My phone didnt indicate the transaction as it did when I made the payment when I was purchasing the top. I asked her when am I going to receive my money because I gave them back the top. She said it can take up to 48hrs. I went back to the lady who helped me in the morning and asked her since when is the debit card purchase has that policy. She said she only knows that when the sale is made via debit card a customer is paid in cash. She knows nothing about this policy followed by her collegue. My question to you is arent you doing the same training to all your cashiers? I also wanted to buy a black shirt with the refund as I am invited to attend rhe interviews on Monday the 15 October. The type of the black shirt i wanted was not available at Truworths so that means I will only get the money after on the day of interviews or later. I feel like i was treated unfairly because when i made the purchase you instantly got paid then why do I have to wait for 48hrs now that its my turn to receive money? (cash refund) Thank you, I hope you got my point. Zandile [protected]
Truworths Reviews & Complaints
Dear Sirs, Yesterday, 11th Feb 2018 I returned a purchase made by my wife on the 6th of Feb, to your Walmer Park branch. Initially I asked for a refund on the return but as no cash had been taken they were in no position to refund me. I then exchanged the goods for a smaller size. At this point I was made aware that there would be an additional price to pay. Apparently there was another promotion running that had since expired and I was to pay the full sales price. An additional R60. Now I understand the issue of compounded promotions but I do not understand why I should have to pay in additional monies when it was just a size exchange. Please supply an explination. Regards Andrew Lofthouse
Truworths Reviews & Complaints
Dear Truworths For the last few months I have been receiving phone calls asking me to pay my account before the next installment is due. I pay my account every month at your stores, and when I make the payment I ask the person assisting me what the installment is so I can pay the correct amount. Yesterday I received a call asking me to pay my account. (19 July 2018) I asked why I was being asked to pay my account before the instalment was due and I was then told my account was in arrears of R17?! I asked why I was not told this when I paid my last installment as I would then have paid the extra R17! ( FYI I have an outstanding balance of R118 owing.) I was then asked a series of personal questions relating to my personal bank accounts and ID numbers and then asked if the amount could be deducted from my bank account. This after I had said that I would settle the amount month end when my next installment is due. I did not appreciate being harassed about an error you made, and to be asked such personal information on the phone. Clearly your staff instore and your people calling me are not on the same page with regards to accounts. This has happened numerous times now and I am fed up.I am getting a bad credit reputation because of your errors even though I pay my account every month. I have had this account for around 10yrs now and I do not wish to continue any longer. Annoyed customer A. Slamdien
Truworths Reviews & Complaints
Firstly I didnt apply for a truworths account i just got one in the mail. My family started using.g it about 3 or 4 months ago and I am disgusted by the service we got so far. Not only am I being harassed but I have to deal with rude employees over the phone .I am appalled at truworths staff professionalism especially the ones who call. I am a student and they made my installments so high and gave me the 6month payment plan without even asking if I can afford it or not and then a rude [censored] still has the audacity to call me and tell me that she will phone me 10x a day to pay and that my payments are to little and I made a payment based on what I could afford and what I have and she keeps calling its harassment. I tried explaining that I’m on study leave and asked for a better payment plan but no absolutely no professionalism or ethics. As soon as I pay the truworths account finish I will never ever use it again.
Truworths Reviews & Complaints
Good day can you please urgently assist in this matter, on the 10/05/2019 i bought my self a shoe of DH with item no *20556054 and the sole of the shoe is already broken in a bad way pictures of this shoe will be attached with the receipt of purchase. I. Realy not happy with this as a loyal costumer and account holder, could you please address this matter with the store as i would like to get a new shoe or a refund. The receipt states i only have 31 days to return the item after purchase, this sho costed me almost R500 and its not even 3 months but this shoe is completely damage while its still new it has been only worn a caple of times not even ten times but its damaged. So please can you escalate the problem then revert to me ASAP. Thank you contact number is [protected] and email: [protected]@gmail.com
Truworths Reviews & Complaints
Good day I bought an OBR Jacket R899 last year end of winter. I washed it once last year as I didn”t wear it much and I again washed it this weekend, which is for the second time and it has already lost it”s color. It”s too bad to wear it outdoors. I can”t afford to buy a Jacket for R899 and only wear it when I am home. I need exchange or refund. I love the Jacket so much, I would be happy if I can get an exchange.
Truworths Reviews & Complaints
Good day I have a complain about a ladies top that I have purchased at Truworths Waverley in November 2017. It cost a reduculace price of R399.95!! But I liked it a lot therefore I purchased it. Now after about 4 washed it is falling apart… I have fotos which I would like to send to you so that yoy can see what I am taking about. I am very dissipointed in Truworths since the clothes are expensive and therefore one would expect that it is from a higher quality… I would like to return the ladies top since it is unacceptable to pay such a high price for such bad quality clothing. I hope to hear from you soon Regards Yolandi
Truworths Reviews & Complaints
Good day I like to complain about the lack of professionalism & service I receive from Truworths Springs Mall. On the 1st of December 2018 I brought a ring 13 day I then realised that the ring is damaged the I return it to the Store. I was the informed the they will send it to quality department they told me the after 2weeks I will receive my ring. Three weeks later I give them a call & I was informed that is was sent to wrong address after I made a call. On the 5th of January 2019 the lady call me & inform me that the ring is back but it cannot be fixed I must come to the store & receive my refund, I drove 500km to the store when I got they she said I should have come with the debit card I used to buy the ring in order for her to do a refund. Angry as I was I ask her why she didn”t inform me before & she told me she didn”t notice the slip. I drove back home as she fail to give me my refund. I”m very disappointed on the lack of service, respect & professionalism she showed me. I truly regard the day I made business with them & it is for the last time. I just need my money back & cut all connection with them.
Truworths Reviews & Complaints
Good Day I only purchase Uzzi clothing as you will see on my account, from underwear, socks, shoes, belts clothing etc. I was in JHB on holiday and still managed to make time to go shopping for my Uzzi attire. I traveled to many stores to purchase all the colors, not all the colors was available so I took all that I could find in each store. This is the 1st time I”m using the brown shoe as you can see in the images attached, its in immaculate condition, and iv noticed that there is no label on the sole. Kindly pick up my shoes and return with a badge. thank you. Mr V Narainsamy 910614
Truworths Reviews & Complaints
Good day I received a gift card as a birthday present and went to truworths fourways on Friday 04/11/2016. To be told by the cashier that the card as expired. She said that the card is 3 years old, I am too embarrassed to tell the person that gave me the gift. I understand rules and regulations but What happens to the r700 from the gift card. Thank you Kind regards Devi ganas [protected]
Truworths Reviews & Complaints
Good day I support you store in the highveld Mall Witbank I do really like the Ginger Marry cut so i went to the fitting room and the lady count my items so i need to leaf the one set shirts by her because you may not take more than 5 items . Afther i fit it my husband stand by the entrance of the fitting room and i told him to go take a bigger size for me and the yung lady look at me and told me maybe you must go to a gym for one moment i could not believe what she just told me . I went back to the fitting room very ashamed and yes i am overweight and on that moment i think what to tell her before i gone pay this is (heartbreaking )shame on you to treat me like this this is really not right from you. Really i will never ever go to that store again??
Truworths Reviews & Complaints
Good day I went to Truworths golden walk last week Wednesday and Thursday at 17:50 and the store was already closed but the time on the door says 6:00 o”clock, like how is that possible ?.can you please go back and change your time on the door .I believe they should be closing at 6 :00 o”clock on the dot not one minute before as it says 6:00 on the door.i explained this to the security guy at the door and I was told thats the time they close the door every day
Truworths Reviews & Complaints
Good day I wish to express my fury I experienced at Truworths Canal Walk today. I visited your store and while doing so my son sustained an injury to his foot after one your sharp magnetic tags penetrated my sons foot through his shoe. I do not know what you call these tags but it is usually attached to items to prevent people from stealing it then it is removed at cash point. This was a traumatizing experience to my son. I immediately requested the store manager, while waiting on the manager not one of your staff members came to my assistance and left me have to remove the sharp “nail” from my son”s foot. When your manager came to assistance he was apologetic and offered us dettol and a plaster. Your store manager asked if he could take my details so that we could “resolve” things later but never ended up taking any of my details and this infuriated me even more. I take this matter seriously as this was gross negligence on the part of the store. You should know I intend seeking legal assistance for this negligence. Regards Tracey Blankenberg [protected]
Truworths Reviews & Complaints
Good Day My name is Ms. S Khumalo and I have store card with you, I bought shoes for my sister as a gift at Truworths Southgate Mall -store no 126 bronze liquid tubular [protected]= R525.00 on the 06.09.2019 @10:17:38 UNFORTUNATELY, the shoes are hurting her feet as she wore them for a few hours at work. She tried to return or exchange them but they refused said there supplier will check them but know she received an email from them stating she must come and collect the shoes as there is no problem with them .What I fail to understand is that if you are not happy about the product you bought at the shop as a client what must one do . Kindly assist with this problem because it is not fare to spend such a lot of money and not be a happy client . You can call me on [protected] or email to khumalo.[protected]@gmail.com…I will try to get a picf the shoes
Truworths Reviews & Complaints
Good day My name is Nadia Sulliman . I was buying a Daniel Klein watch at truworths on 24 Dec 2019. The two ladies at the counter were first of all slow to assist us and they weren”t busy with clients so they told us to wait abit they will assist us now and secondly they heared us saying we r only taking the Daniel Klein Watch because there was a sign showing if you buy the watch you get the free gift which was a Daniel Klein bracelet type item. We asked her if its for all the Daniel watchs and she replied yes. So we purchased it. She said nothing about the free gift and packed the item. So we thought she had put it in the same box as the watch already. Near the exit i decided to have a look and there was nothing. So we went back and ask her about the gift as she said its for any Daniel Klein watch and the ladies reply was. Its out of stock. And the other assistant said oohh let me take the sign out. I mean really she knew it was out of stock before we purchased it and she knew we took the item because it came with a gift… So then why sell it in the first place and not informed us about it? And the attitude was so rude like they wanted to brush us off. So i am very upset regarding this matter and i will tell people about this occasion that took place.
Truworths Reviews & Complaints
Good day Paid and promised my goods will arrive in PE Baywest Truworths Friday the 15th November and they wasted my time as I went to fetch it Saturday and it was not there. I got an e-mail from Tauriq and sent this person another e-mail this morning and it was totally ignored again. Your cashier at Truworths Baywest was also so rude and dismissive and when I ask her about my goods ordered she started speaking to another staff member in Afrikaans but she refused to speak to me in Afrikaans and said to me it is okay, okay what??? I just about had it with this freaking bad service in South Africa. Cancel my order and refund my money now today. I will not support you any longer. Regards Mrs. Wait Cell: [protected]
Truworths Reviews & Complaints
Good day Please note that there is a person activated my Truthworths account, I have never been in Truworths and I do not have an account with Truworths. My probroblem is when I phoned regarding phurchased that was done on my name, I was told to bring Affidavit from Polistation with my ID book. How is that going to help me if my account was open without me being there, I believe that before an account opened, ID need to be verify for security Check, so if this was never done from the first place how am I going to get any assisitennt from Truworths. My phone number [protected] and my ID [protected]
Truworths Reviews & Complaints
Good day Sir or Madam We noticed that every month end, there is only one teller at the till and there is three tills. This problem has been coming on for +- 2 years. We have to stand in the queue for 40 min to a hour. There is staff on the floor, don”t know if they not trained to work on the till, but honestly I was frustrated. I confronted one of the staff and asked Is your service always this bad in Uitenhage, Eastern Cape and was told No sir one is on lunch and one at the till. The queue was very very long. The lady that I confronted then proceed to the back of the counter and worked on the till. The top floor where the men”s clothing is, also have a counter, but there is no staff at those tills, and We were told to proceed to the bottom, as there is only one queue. That is one problem, the next problem is your staff don”t know What is going on in the store or are just plain lazy to look. My wife wanted to buy a tekkie, and We were told by the lady, that the one she is fitting on is the only one available. We said it”s fine then We won”t take it. I decided to ask another lady, seeing that your staff seems very unhelpful and gives the client a very unhappy face, if she can phone the branch in Port Elizabeth. We also understand that the hours they work is long, but you never show that to a client. She did that for us and the system showed there are three pairs in the Uitenhage store. She then proceeded to the back and got us a new pair . Honestly, I”m thinking of closing my account, because I keep encountering this problem at Truworths, Uitenhage. Many people behind me in the queue was also complaining bitterly. Just think if every person must feel this way and close their account, Truworths, Uitenhage will close down. Your feedback on this matter will be much appreciated.
Truworths Reviews & Complaints
Good day To whom it nay concern I want lodge formal complain about the securtiy services check in menlyn mall truworths. Was not treat fairly as customer when enter the shop was pushing trolley enter the shop from other shops then my trolley beep the lady called lindiwe security she said I may proceed. After my shopping when out to exit door again trolley beep I went out she shout at me hey you are you! Are deaf! Cant you hear alarm ringing! She wanted to search me then ask why when enter the shop you said may proceed? I called the manager shes lady also she said she will take care of the matter all eyes when on me like I am thief I am so embarrased and dissapointed with the security services in the store she should respect deaf people they didnt ask to be like that. Only god knows about us not her.
Truworths Reviews & Complaints
Good day Trust you are well. I have bought a Daniel Hechter jean for my husband 3 weeks ago. He has worn it twice. And the Jean torn between his legs. I am not very happy about the situation. I am not prepared to pay R700 for such poor quality. Therefor I rather buy more expensive clothes for better quality. But this is definatley not good quality. And Daniel Hechter is suppose to be one of the better qualities out there. I would expect this of a R300 jean. Please let me know how I can get my money back. Regards Robin
Truworths Reviews & Complaints
Good day Truworths team, I have noticed that there is an interest charge on my account on 10 August 2019. According to my records and as per the July and August statements I have made payments in advance as follow: Amount Due date as per statement Payment date Amount Paid 1 130, 00 03/07/2019 01/07/2019 1 130, 00 1 130, 00 02/08/2019 06/07/2019 1 130, 00 1 130, 00 02/09/2019 1 130, 00 made in 2 pmt’s below 13/07/2019 300, 00 04/08/2019 830, 00 Why was the R 111.14 interest charged and how was it calculated? This does not make sense to me. This seems very excessive. I would appreciate an explanation for this as well as a calculation showing how the interest was calculated. Thank you. Regards Sanet Breytenbach [protected]
Truworths Reviews & Complaints
Good day, 1. I called Truworths Groblersdal Mall today around 11:10 to 11:20. The lady whom I was just speaking to me just decided to hang up on me in the middle of my enquiry. 2. I had bought things on 24/11/2017 & had been to the store on two occasions to exchange with no luck as there were no sizes. On my second attempt, that is on 15 December 2017, when I couldn”t get the sizes I was offered a refund. Unfortunately the system at the store was reported to be slow as they wanted to refund me utilising the bank debit card that I used to purchase. I could not wait longer. Im currently sitting with two items which. I do not need as im told about the 30 days policy despite my efforts of going to the store with no luck. Please assist. Regards, Marote M. M
Truworths Reviews & Complaints
Good day, A couple of years back I bought a jacket from your Centurion branch to wear during the Winter. Due to the amount of days I wore the jacket, I only recently took the jacket to be dry cleaned for the first time. This was probably the biggest mistake I made. This specific jacket has certain parts that can”t be dry cleaned. Please see the pictures below. I am really unhappy about this as the jacket is expensive and now can”t be used and all I did was follow your instructions. Corrie
Truworths Reviews & Complaints
Good day, Everyday more more than 10 times a day I get calls from your credit collecting department to a point where I now have blocked the number but I still get the voice messages. I am not a client, not have I ever been and nor will I ever be due to this experience!!! I have phoned the number I have asked for my number to be removed from the system I have asked to speak to complaints but my attempts have been futile. This causes an inconvenience to me, my phone is forever flat because of these calls and frankly I am now tired of this place calling me. Its been for 3 different people I have no relationship with. Please see to this immediately, my next complaint will be to the consumer goods and services ombudsman. I am an attorney by profession and I don’t have time for this nonsense disturbing my life!!! My tel no is [protected] and my name is deseree-lee van der watt.
Truworths Reviews & Complaints
Good day, I got a pair of truworths heels as a gift, the shoes given to me by my sister who bought it at truworths (blue route branch) I could not return it as I don’t know when it was purchased and I don’t have a receipt either. The right shoe is different in size from the left shoe, the backings are also noticeably different from the other backing. I cannot wear the heels because of these reasons. It is still in the original packaging as it’s never been worn. I find it very upsetting to receive these kinds of rejects from truworths who also produce quality products. Please advise what I should do, Below are the details that are on the shoe box Class. 050212 Heeled Style No. 83910 S17 201801 Barcode of the sticker on the shoe [protected] Size 4 Please assist Regards Marwah Plato
Truworths Reviews & Complaints
Good day, I had chatted to your sensai consultant, marlene, about 6 weeks ago and just wanted to know about the products. She was very forceful and made me purchase these products to the value of + r12 000. After using these products, my skin is terrible! I’ve developed hyper pigmentation and my skin looks burnt. Marlene had told me that these products are 100% safe and guarantee. My skin looks disgusting and I had to make an appointment with dr naidoo (Dermatologist) to assist with my skin. My appointment is on the 30th of july at 08h45. I am utterly disgusted with the lies that this particular consultant had spoken. I had given birth 4 months ago and am supposed to be securing a job at this moment but this quest is impossible due to the condition of my skin. I feel utterly humiliated and embarrassed and as a result consulted with an attorney regarding the best way. I want to return the products and request for a full refund. Should this not be possible, I am going to place my attorney on record and retrieve costs from truworths gateway for all my dermatologist treatments, compensation for the pain, humiliation and loss of income that I am undergoing. Your most urgent response is needed. I can furnish a picture upon your request. I would appreciate not receiving any communication from the consultant.
Truworths Reviews & Complaints
Good Day, I have been a big fan of Uzzi gear for years, I recently purchased a Formal Shoe 02/08/2017 for R550.00 and find it unacceptable for the Uzzi badges to be coming of already. I have 2 other pairs of Uzzi footwear which respectively are 4 5 years old, both still look new. I will be taking the shoe back to Truworths Wonderpark Mall in Pretoria North this afternoon and would like for the shoe to be replaced as this is clearly a manufacturing defect. thanking you in advance.
Truworths Reviews & Complaints
Good day, I received a R100 voucher from truworths which expired on 7 January 2018. So on 7 December, I bought an item for the sole purpose of utilising the discount voucher. On 10 January, I went back to exchange the item for a different size. Imagine my shock when I was told that I had to pay full price for the item because the voucher had expired! Needless to say, I didn”t make the purchase. A very bad experience!
Truworths Reviews & Complaints
Good day, Ive been sending email but no response and this is getting annoying! I was told to speak to Amplisol and they advised that they do not issue prescription letters, only paid up letters. Truworths account is prescribed and no longer reflecting on my credit report. According to the NCR regulations if a debtor has not paid his account in three(3)years or more then the account is Prescribed. ID number – [protected] I need this letter ASAP. Kind regards
Truworths Reviews & Complaints
Good Day, Just came back from the truworths store at Rosebank and I am very angry with the service I received. I asked the floor lady working at the shoe”s department to assist me by checking my size. she did that and told me that it”s out of stock so I went back to look for a different shoe and she purposely left me there to talk to her friend and she made sure to turn her back so that I dont call her. Another employee passed by and just gazzed at me. how dare your staff treat me like me like that? That”s very unproffesional, I work with customers as well and I dont conduct myself like that.
Truworths Reviews & Complaints
Good day, While on holiday in durban dated: 28 april 11, I decide to go to the mac store in gateway mall. When I arrived there, no one came to assist me. I eventually decided to ask one of the sales person who was assisting another customer who then said called someone. I then told the sales person that I needed certain makeup. Once I got to the till to pay, the lady was doing other stuff while helping me. After I signed the receipt, she didnt bother to help me further, which I needed to get something else. By then I was so irritated that I left the store because I could see that the lady was not interested to help me further. I have never had such bad service