Check in was a pain 6th and 7th Dec. Reception staff was not warm and welcoming My booking was done telephonic ally, and I was allocated a std room not as per my request as confirmed to pay the R200 for a double room On arrival I was told the hotel fully booked by the general manager Veronica The entire weekend I tried calling reception, they refuse to answer nor did they return my calls The shower was a problem and no bath plug Had to walk to reception to collect I needed an iron they don”t answer The duvet cover had to be replaced As a regular guest I was very unhappy. New management requires lots of improvement The room was not very clean, felt stuffy I was valley facing, never slept well with the frogs noises the entire night, also a spotlight that kept going on and off shining into the room I was told by Veronica the ground rooms are allocated to regular guests,… What a joke as I knew people that was there the weekend… They are not regular visitors but was ground facing… I have been coming there for over 10 years Thank you to the old staff Eugene a porter and the breakfast ladies that still carry on their hard work I have informed Veronica that I will escalate my complaint Very unhappy
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