Tuft And Needle Mattress

I had a very bad experience

Reviews: 1


Total views: 165

Published: 21 August 2019

Posted by: Anonymously

We were on our way of building our dream house, and it was after years of saving that we finally could make this day happen. And for the house we needed some curtains and furniture. And while going through magazines, we came across tuft and needle.
Their designs were quite good and that is why we decided we would give our work to them. We visited their showroom and selected designs. The manager was quite polite and helped us select various desisgns and all of that.
Regarding the installing of the furniture and curtains, he told they would take a week to complete the work. As our house wasnt completed, we were okay with it. After a week, when we contacted them as we had heard nothing from the, they told it would take another one week for them to deliver. We asked them for a reason, they said the workload was high and that is why they were unable to deliver the work on time.
After that week, they came home, everything was put in place. But the staff was man-handling the furniture everything so badly. It was very disheartening to see the way they were dealing with the furniture we bought. When we asked them to be a little careful, they told us they know their work weel and we need not teach them.
They took forever to put everything into place, and the quality of the products which we discovered much later was not at all nice. They charged us so high for such bad quality products. The manager is only sweet until you are not his customer and after that you get to see his real colors. Overall a very bad experience.

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