6-8 hours of my weekend wasted by TurboTax Product Support. 6 calls. Each call, must leave call back information since they are expriencing “heavy call volume”, then wait for call back while maintaining access to my computer. 1st call over 2hours on the phone, trying all kinds of fixes….. not corrected. Eventually tried to transfer me to Tax Support. The call was dropped during the transfer. Called back and was told Tax Support was actually closed now. Next day, 5 calls back to TurboTax. 5 dropped calls. 3 dropped when product Support tried to connect me with Tax Support. 1 call dropped while Product Support was trying to stay on the line while connecting to Tax Support. And 1 call dropped trying to maneuver through the automated directory. Way too much wasted time with no resolution to consider using their product again. Unfortunately, I am trying to file amended returns and would really like to leverage the original filings needed for the amendments. Otherwise, if this was just to file a new tax form, I would have bailed long ago. .
This complaint and/or review was posted on HolySmoke.org on 21:29 pm, June 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/turbotax-review-7/.
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