Discovered they have been deducting $19/95/month from my bank acount for 2 years. Sent them copies showing the transaction from my account. They have an account with a different name, mailing address, and email address. Neither my husband nor myself opened an account with TVC Motor Club of America but they refuse to refund our money. They can see they have taken the money from our account but say they have no record of our bank account in their files. I spoke with Brooke Guthrie, Customer Service Representative who says they cannot refund our money. They suggest I dispute the charges with our bank. I have done so but that will only refund 3 months. I have filed a complaint with the Better Business Bureau as well as the Missouri Attorney General. It is so strange that they have the account information to take money from our acciunt, but have no account number to return the fraudulently obtained money. Clearly they took it, why not just return it?
This complaint and/or review was posted on HolySmoke.org on 19:19 pm, September 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tvc-marketing-review/.
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