After waiting 3 1/2 weeks for my Windmill Palm with 4 phone calls of long holds and personal who shifted blame among nearly never presently staffed departments, one of which even told me the item was shipped??? I was finally told the item was not in stock they do not know when it will be and yet they still offer it on their site. This business is shady at best. They claim their normal course of business is not to send email confirmations with shipping info or tracking numbers. Whaaat was I thinking, there are plenty of reputable nurserys online, even Amazon. I am so untrusting of this establishment I have put my credit card on notice of future scams or charges. The nursery at TYTY What a waste of time.
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This complaint and/or review was posted on HolySmoke.org on 09:35 am, July 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tytyga-com-ty-ty-plant-nursery/.
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Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
BUYER BEWARE!! I though I asked all the right questions before purchasing 2 trees from TY TY Nursery. But apparently IT’s the questions you don’t ask that will come back and bite you. I talked with one of the employees about returning the trees and asked why don’t TY TY Nursery have pics on there web sight of what the consumer is going to get. He replied, they do, but you ask for them. WOW!!!…REALLY!! I think this would save everybody involved a lot of headaches. I purchased 2 trees from this company that were supposed to be #1(8′ to 9′ ) #2(4′ to 5′) Not what I paid for. these trees were nothing but some twigs in a box with a sliver of a root ball. The box they sent them in was only 6 lbs for a 8 to 9 ft and a 4 to 5 ft tree. PLEASE!! But now that I’ve done some searching and found they have quite a list of VERY BAD feedback. I know now to go here first to find if a Company is worth my Business. Sent them back before I found this web sight. So, Signed as: Lesson Learned.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
Buyers beware !!! Paid $75 in March for a Japanese magnolia tree which arrived DOA, small buds on tree dried up & dead & tried reviving to no effect. Per their replacement policy, you pay an extra $20 to get a replacement sometime this fall 6-9 months later which they probably hope you forget it about by then. Keep getting a run around when trying to talk to a Rep !! So if I keep trying to get a replacement, it”ll end up costing me $75+$20= $95 +$20 cost of sending back the dead tree = $115. Buy from a reliable nursery that a has FREE replacement policy !!!
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
Horrible experience, spoke to someone over the phone ordered a specific Chicago Hardy Fig tree paid $149 for a 6 ft tree. Everything is great when your ordering But went it arrived I got a 4ft 3 inch tree Called in not understanding why- and was told they prune prior to delivery ok.. but prune over 1 foot really… starts sounding FISHY! remember I paid for a 6 foot tree. not happy with the quality or experience I put 5 calls in and got the run around. called again today and found out – only a 3 day refund policy WHY WAS THAT FACT NOT THIS TOLD TO ME OVER 5 CALLS AGO! Bad business model POOR CUSTOMER SERVICE PEOPLE !
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I don’t remember where I found them but thought they had great prices and seemed to have a good understanding of what I was looking for. Too bad I didn’t check them out first. I ordered 30 Cherry Laurels from them and they arrived when they said and looked fine, so fine I was dumb enough to order 30 more within a week. Unfortunatly, the 2nd batch were half dead wehn they arrived. I told their advice and planted them all. With-in 3 weeks most of the plants were drying up and all the leaves were falling off. With-in 2 months all but 2 plants were dead, even with perfect growing conditions (rained 2 days a week for the first 3 weeks). For more proof before I ordered from these clowns I ordered 100 Privet from a different company ($50 total). Since this order arrived around the same time I threw these in the ground around and between the Cherry Laurels. When I say threw them around I mean I moved some dirt and dropped them in the ground. I didn’t water and add anything to the soil. Within 2 weeks almost all of these had started to bloom and are doing great. I guess I will not waste another $150 to send these back and hope they send me some more soon to be dead trees.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I have ordered twice from these crooks and got cheated twice. The first order was large and all the plants barely meet the minimum height requirement I paid for. Two plants in that order an olive tree and a peach tree had almost no roots, as if it was just pulled out of the ground with all the roots broken off. Needless to say they did not survive they barely lived for about a year then died,. Given there garbage replacement policy it makes no sense to participate so you end up eating the loss?. For my second order I felt that I would get better plants being a repeat customer and all,. But I was mistaken|. Once again I got smaller plants then what I ordered and once again 2 plants had no roots and these looked as if they will die,. Instead of planting them and waiting to see what happens like I did on the first order I decided to email them right away about the problem.. Despite 3 emails in 3 weeks they have yet to respond to one. I will be contacting my credit card company and the bbb this time. Avoid these guys.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I have to say, I have no idea where the complaints are coming from. I just received 12 different fruit/berry/grape Vines and plants. Amazing size, Huge root structure, buds on almost all of them. The packaging was above all expectations. I have to say in all my years of buying from stores and ordering online they are the best. I am almost impossible to please, but they have done it! just giving credit due where it should be given!!! plus when I called to change something on my order the guy I spoke with was wonderful!!! Cathy Goff, Georgia
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I ordered a fig tree, as an anniversary present for my wife, (her being greek, and 4th anniversary being plants/fruit Email confirmation had no contact details, no order number, no tel#, nothing, no way to get in contact with them, and no way to track the order after 2 weeks of waiting, i emailed them to check on the order, after 1 week, they reply with order has been cancelled, This was for an anniversary present!!! am now scrambling to find a replacement.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I paid $33.95 plus $12.73 shipping for a Stuart Pecan tree. The “sprig” I was sent never really leafed out in the Spring. When I called to complain…I was told to give it a “couple of more weeks”. It eventually got about four leaves that promptly died! It was just not a good, healthy tree to begin with. I mailed the tree back to the nursery..at my expense…and was told I would be required to pay $20 MINIMUM for replacement plant postage (more than I paid originally). As a senior citizen I just do not have this kind of money to throw away. I trusted this nursery because it seemed like a small town type place you could trust. My husband is an agronomy major and knows how to properly plant a tree. It was given EVERY chance for survival and good care and watering. I just told myself to forget this matter, but it has bothered me ever since. Nurseries should be made to stand behind their plants at THEIR expense! Perhaps I can help someone else to avoid this website.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I purchased several berry plants and some were damaged during shipping but I received “credit” for the plants. What I didn”t realize was it would cost me $100+ to have one plant replaced. Some insurance policy. I called and spoke with the company with no satisfactory results. Their suggestion was for me to drive to southern Georgia and pick up the plants I needed. That was some solution. In addition, the plants I did received were undersized and of poor quality. After these issues, I Googled TyTyga and learned I wasn”t the only one with issues. I just regret I didn”t read the complaints before I put in my order.
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I recently bought 4 plants from tytyga. Upon receiving the package I noticed immediately one tree missing. I took pictures, and contacted them on monday. I sent the pictures and never heard back. I contacted them again, this time they replied that they could not open the pics, for me to resend. I resent it. They replied asking me for a copy of the invoice. I sent it. They didn”t say anything, so I contacted them again. They asked me to take pictures of the inside of the package as the missing tree was inside the package. Really? Over a week later do you really think I would have the package? I had opened it to remove the trees that I receive and plant it. The kiwi plant wasn”t there. I replied that it was over a week, and I had already opened the package and jeez I had not thought of taking pictures of the inside showing that the missing tree wasn”t there… How stupid is the way they handle it? Regardless, I jsut wanted my plant or my refund so I could go and buy my kiwi plant from a reputable nursery as tytyga definitely is not a reputable nursery. Unfortunately another plant that actually came in the package died… Oh no! I have to contact them again… I did contact them and while I was at it, I asked for the resolution on my missing kiwi plant… Guess what? They sent me this 7 minutes video… What??? Ok, I decided to watch it, and I felt like I was going throw up after watching so many lies in their video… The biggest one: “our management is eager to make things right…” really??? So… Where is my kiwi plant? Now, I am really mad… I write back letting them know that their video is bunch of lies and that I will file a complaint with bbb and small claims court in the state I am at. Their reply??? You will never guess… They sent me an email stating that they were waiting for the pictures from the inside the package (which we had already covered a while ago), and – unbelievable – they attached one of the pictures that I sent them as proof that the kiwi plant was missing, circled a part of it in red and told me – hey there is your kiwi plant… I can see it!!! Omg!!! My order was for 4 plants, there were 3 plants in the picture!!! And they picked one of them and replied back to me saying that they could see the kiwi plant… This is insulting… Really… Which type of nursery is this? Btw they told me that I didn”t need to file a complaint as they could see the missing kiwi in the picture… Needless to say I immediately filed a complaint with bbb and I will filing a complaint with the small court claims against this company and I advise everybody who is reading this port to stay away from this company. They will take your money on the snap of a finger, but god forbid you need them to replace or refund you for bad plants or missing plants! Stay away, they are a scam, they are a ripoff, they are terrible, please save yourself a lot of headache and time!!!
Tytyga.com / Ty Ty Plant Nursery Reviews & Complaints
I recently received my order from Aaron’s Farm Nursery (a.k.a. TyTy). I had ordered 4 bareroot trees and only received 3. The one I was missing was the LEAST EXPENSIVE of the bunch. When I tried to explain, THEY DIDN’T BELIEVE ME! I got the run-around from several different people with an accusatory tone. EXCUSE ME? Why would I call and waste EVERYONE’S time if I didn’t have a problem? Wow. Bottom line, I had to get a reimbursement from my own bank. Too bad, because I have ordered from them before and received a decent product. GUESS WHAT? “Bye-Bye, TyTy!” You’ve lost my business. Too bad you don’t know how deal with your, uh, customers. Oh yeah, that’s right, you know, those people who allow you to earn a living in the first place? DUH!