I wanted to order 2 bikinis from Ujena but wasn’t sure if they would fit because I am a very difficult fit for bikinis. Since I saw their refund policy on line which is not a full refund if you return the whole order, I called their customer service and explained the situation. She said she understood and if both didn’t fit and I returned I would get a full refund (of course minus shipping costs) – that I just needed to put a note on my refund and not to worry about the refund thing I had to click when I ordered. So, the bikinis didn’t fit. I returned them expecting a full refund. Well, I didn’t get a full refund – they deducted $40 or so. I called to explain the situation and they actually couldn’t find the person who told me that and unfortunately I did not get a name when I called. She was willing to give me a store credit but the point is their bathing suits just don’t fit me. I relied on what this person told me on the phone which is why I bought the bathing suits (I should have gotten the name of course but forgot to ask stupid me). If they said I wouldnt get a full refund from the beginning, I would not have taken the chance of ordering. So in the end I just wanted a full refund on my credit card.
This complaint and/or review was posted on HolySmoke.org on 17:18 pm, July 23, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ujena-swimwear-and-fashion-review/.
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