The rude and disrespectful staff didn’t give me the best customer service. The karts at Umigo Cart racing and event center were in bad shape. I wasn’t able to have a smooth ride. The kart reared from side to side on smooth tracks. Safety belts aren’t locked. Tires are smooth and do not grip on the tracks. The Umigo Cart racing and event center is not a place for fun times. It is not safe for kids or adults to drive the karts. I don’t recommend the company for the lack of customer service and bad condition of karts. It was a disappointing trip and not worth your time and money. The disrespectful and unfriendly people are the reason for not many customers visiting the center. It is expensive and first-timers don’t have a chance of enjoying themselves at Umigo Cart racing and event center. The staff doesn’t encourage customers to feel safe while riding karts. Customers are not confident riding karts. The track had oil smeared on most parts making the riding of karts impossible. A poor maintained track and equipment is not in good condition.
At Umigo Cart racing and event center, the people are not pleasant toward customers. They do not make customer’s service a priority at the business.
The services of At Umigo Cart racing and event center is up to no good for customers. Poor plan and organization of rides make it impossible to enjoy the tracks. The place was empty for the lack of quality of equipment. Drivers are faster than normal, and it is dangerous to focus on the track with smooth tires. The place is not well-equipped and doesn’t have instructions of the using of Karts. No well-maintained karts and no place of fun if you don’t wear the proper gear. Helmets are not in good condition and the tracks are not steady for karts.
I did not find the staff helpful nor friendly with customers. It is not a place for pleasant and excellent customer service. It is a shame that Umigo Cart racing and event center, they don’t take care of their customers. I do not recommend the company for the lack of positive character. Children and adults are not safe on the tracks and Umigo Cart racing and event center doesn’t care for what they give to their customers. They are not informative and are unfriendly to advise customers on the everyday rides of karts. Plan of rides is not clearly visible on the timetables. Training at Umigo Cart racing and event center is not a good choice. I don’t see professionalism in training skills and staff lack qualifications in training skills. The lack of good communication has changed my mind to go back there again. I don’t recommend Umigo Cart racing and event center to family, friends or anyone else for the poor services, the low maintained facility and for many dirty amenities.