. After nearly two months and more than one hundred attempts to communicate my need to enrol in united healthcare medicare solutions plan #2 shared partners passport. I have been lied to, deceived, ignored, and made a fool of by ignorant representatives who did not remember me or any records prior to december 7 enrolment date. As I was promised that my enrolment would be extended because of a personal crises, this outfit never once honored my pending membership, pleas for help or the national passport program of insurance coverage insurance.in my opinion, this all-encompassing carrier is either an illusion or fraud.
Consumer Reviews and Complaints
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KLW Consulting
I did a job with this company got hired through this guy name Paul it has been since Nov 2nd and this guy have been putting me off and. It
Steers
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Restonic Mattress Corporation
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Innovus Pharmaceuticals, Inc.
This company publishes newspaper ads designed to look like news releases. The product is for osteoarthritis patients and target audience
kobeadmidnightnavy.club
Order adidas qasa high Y-3 shoe on line from kobemidnight.club ,pay them with my creditcard ,payment went thru the acct. “Queenonlineshop
Alex Biddle
Hello miss, i am so sorry to hear about this. I was married to this crook 7 years. His lying and fraud in our custody cases is perpetual.
All Tune and Lube Orlando Concecion
I bought a car engine from All Tune And Lube 2301 Newport blvd Costa Mesa,California 92627 on 11-15-99. I had so many problems it is not
Bridg-it
I did work 77 hrs x 65 hr = $5,005. I was not paid for it. Previous Review Next Review
This complaint and/or review was posted on HolySmoke.org on 14:04 pm, February 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/united-healthcare-services/.
The reviews & complaints posted about United HealthCare Services was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about United HealthCare Services as per Section 230 of the Communications Decency Act.
United HealthCare Services Reviews & Complaints
[protected] I was hit by a car while ridding my bike, the driver never stopped. I was taken to the hospital I had seizures and stopped breathing on the way. I was in a coma for two weeks and had two brain surgeries. United Heath Care has fought every payment to the hospital and my doctors. I was forced to hire a lawyer to get them to start paying. I was out of work for 6 months, I really didn”t have the money for it. I was talking to my car insurance agent about it (allstate). He got me $50, 000 from my uninsured drivers policy to help pay my bills. United Healthcare slapped a lein on me for the amount of the check. What a bunch of theives. They have done nothing but give my family, doctors and myself a hard time . I have bills piling up but the greedy a######s don”t care.
United HealthCare Services Reviews & Complaints
1) Unfair denials of coverage, and failure to explain coverage limits and exclusions 2) Unclear and accurate information. 3) Choices that leave consumers exposed to financial ruin should not be part of the end sales process. 4) I was told that the policy was” just like Blue Cross and Blue Shield”. It would “cover everything the SAME”! 5) I was never sent a “handbook” from any of these insurance Companies. 6) Unable to cancell policy at will I live in Florida. At the time I was admitted to the Hospital I was a full time student at Palm Beach Community College, prior to my illness. I had contacted PBCC to see if they had an insurance policy for the students.I had felt confident in PBCC so I bought the Policy described. I was admitted to hospital on 3-4-07. I will always remember that Sunday. I was diagnosed with Gullian Bare within 1 day of admission. I spent a lot of time in the cardiac care unit as well as ICU. I really thought I was not going to make it. I had a health insurance policy with Mega Life and Health. This company has not helped insure my health at all. I am sorry they misled me into buying it. My father thought he was helping me by paying for the policy in full. In fact it has only made the situation worse. By the 4th day of admission the pain I had felt was so bad I just wanted to die. I do not mean that in the literal sense. I had wished and prayed for death. I was paralyzed by this disease.It started from the tip of my toes, then it climbed up to my face and eyes. It also paralyzed everything inbetween. It also effected my Vega nerve. There was no movement but incredible pain. The myelin sheath that covered my nerve endings were beginning to unravel. I had begged for a pain management doctor. My Father had tried to contact everyone that he could to help. He even offered to pay cash for a doctor to perform the service. At this time we were informed about the poor quality of health insurance coverage that I had with Mega life. My father tried to cancel the policy with Mega life, but was told he could not. There is not a cancellation clause, unless you are dead or in the military.It had taken 4 days to get help through the hospitals process for pain management. For 4 days I went through such unbearable pain and suffering. By the way, during the healing process of the myelin sheathing returning to my nerve endings the pain was just as bad if not worse. The last 3 weeks of my hospital stay I had been at the Cornell Rehab unit at Bethesda. I was told that once I left Cornell Rehab that I would not qualify for any additional medical or rehab benefits. This was due to Mega Life denying coverage. But I had no other choice. I was told that I was well enough to leave, but not well enough to carry on with my life. The Mega Life Insurance Company had again denied all future rehab and pain management. I have tried to continue with my own rehabilitation program. I cannot afford the out of pocket expense for physical therapy in a traditional sense. I had received Chiropractic care once I left the hospital but Mega Life Denied these claims as well. This was even after I called to confirm that I was covered for such treatment.They said you need to be in the hospital post BACK surgury to have this benifit! I had tried again to discontinue the relationship with Mega health Insurance.I was told only if I died or joined the Armed Services! I have received in excess of over $310, 000.00 of medical bills from various Doctors and affiliated health care professionals associated with the progress of my healing, as well as The Memorial Hospital. I am currently still in the healing process. I still have limited mobility in both my feet and legs. I am also still in pain. I have tried to proceed with my education plans. I am trying to go back to school. The recovery time I need to rest again is overwhelming. I have requested help with this enormous debt from Memorial Hospital. After filling out the Charity form they supplied to me they agreed to help. They wrote off about $130, 000.00 of my medical debt. This was a relief. At this time I have tried to contact all of the companies and agencies that send bills to me. I just do not have a way to pay off these bills. Some agencies have offered to discount the entire bill. I have requested that Mega life and Health review all of the claims that they denied. Today was my second request. They still denied all of the claims.There are six companies involved: Mega Life and Health, Beech Street, United Health Care, Health Markets, ASCA Insurance to Students Plan, Chesapeake Health Insurance. Is there is a way to figure out who is who? Rgsouthflorida Boynton Beach, Florida U.S.A.
United HealthCare Services Reviews & Complaints
1)Pre-existing riders right from the start – fine, there were a few claims but not any life-long problems… 2)Premium increased $200 each year for two years – dealt with that, I figured that was maybe normal… 3)Now I have gone over 24 months with no problems, but underwriting will not remove pre-existing riders – NOT FINE! POLICY CANCELLED!!! How do they think I can keep paying for something that they are basically not really allowing me to use. I will be switching to Blue Cross Blue Shield before my next premium becomes due again! UHC won;t see another penny from ME!
United HealthCare Services Reviews & Complaints
1. The billing and paying of claims is completely wrong. Umr only paid for a claim under tier 2, when it should”ve been tier 1. 2. They had my deductible all wrong. They had it as $1750 for a tier 1, when it should”ve been $750. I used the hospital that I work for. 3. If I hadn”t done my own leg work by calling my pcp to get billing codes (icd-10 & cpt codes) 4. How can I be assured that future billing will be done correctly, if this one wasn”t. 5. I do allot of work for umr insured patients at my office. You can get approval information, but in the end they refuse to pay because a prior authorization wasn”t done, or they tell you no prior authorization is needed, then when the infusion is billed, they deny payment because a prior authorization wasn”t done. 6. I really hope my employer doesn”t sign up with uhc/umr next year. They are truly a nightmare to deal with! Stay far away from them!
United HealthCare Services Reviews & Complaints
4 complaints filed, first over a month ago, only response is a hidden message for private, non relevant personal info thru a cisco system that requires multiple link clicks and time wasted AARP should use an insurer who does not play games, does NOT hide messages They refuse to telephone and they refuse to send direct emails I will probably cancel them I do not like roundabout games or delays I have filed against them and against AARP [protected]-11
United HealthCare Services Reviews & Complaints
59YO female, BMI-27, snores, DX with MODERATE OSA-AHI16. HTN x 10 years; tired all day even after waking up… UHC denied SPLIT NIGHT PSG- stating- NO COMORBIDITIES. Case A031257396; Prior auth rep would not speak with me. Only provider. Just so happens I am an RN and write Medical Board Reviews for the MILITARY for two years and know MORE about OSA than PCM. I had to twist PCM arm just for the referral for PSG. Am on CPAP but believe I have Central APNEA which requires BIPAP. Daily REspirations are 8-10. UHC obviously doesn”t know implications of long term OSA has on the body- AMI, CVA, dementia. This shows the greed and incompetence of medical providers who work at UHC just to save a buck in your pocket but in the long run have greater expenses for health problems, complications and hospitalizations. Cell: [protected]. if I do not hear from UHC within 3 business days I will be writing the Inspector General and Insurance Board of Minnesota. A concerned patient. Annette
United HealthCare Services Reviews & Complaints
A month ago I lost ALL capabilities to login to my UHC portal. I could see OLD plans, but was unable to see my New plan. ( by the way I use to be able to prior to 2020). I have called over 10x requesting help with this. 1. I get customer service, who sends me to web/technical help. 2. web tech keeps me on the phone for 45 mins to tell me they can’t help me and they have escalated my concern. They keep telling me it is a web issue 3. They send me a secure message to UHC- which I HAVE NO ACCESS TO. 4. I call customer service again to tell them I can’t see the message. 5. They send me over to web/technical, who proceeds to OPEN A NEW TICKET and we have been doing this for over a month. 6. they assure me that any messages will be sent to my personal email- which they don’t do 7. and I have to keep calling because web/tech will not call and we repeat the cycle again and again. I have medical claims that I NEED to see. It is ridiculous that I am unable to login and see my NEW PLAN which has been in place since Sept 1, 2019. No one seems to know what they are doing. This needs to stop. I really need someone to help me get into my portal. It is stupid that I can’t see my benefits, or look for a doctor ( which I need to do). Please I just want access to my medical records.
United HealthCare Services Reviews & Complaints
AARP, a division of United Health Care(UHC), advised that I could reduce my monthly health care payments to zero dollars, and still keep my current doctors.This proved to be untrue.It was a fraudulent attempt to have me change from my existing UHC plan at $200/month to a no fee AARP Complete Solutions plan, also endorsed by UHC.I registered, rec’d my membership card with my doctors name on it.However, my doctor was not part of this plan.My wife was distraught that we could not use our current doctors.We had to opt out of the AARP plan and purchase a more costly plan at $517/month.All my conversations were recorded, however UHC said that the tapes recording my conversations with the unscrupulos sales agent could not be retrieved?Can someone recomean a qualified attorney to help me ?
United HealthCare Services Reviews & Complaints
Absolutely the rudest and most arrogant “supervisor”, Rodney, who was of no help, very insulting and a waste of time quoted me I would have 2 copays for preventative care service which is wrong, when i questioned him he became very belligerent and insulting. Refused to connect me with his supervisor. This group has told my dentist twice I had no dental coverage. I would say this would be fraud and intend to file a complaint with the insurance commissioner. I have spent 3 hours on the phone with these un educated, untrained people just today. I hope a class action suit is filed for fraud.
United HealthCare Services Reviews & Complaints
After dealing with insurance claims for several years now, UHC is definately the WORST in paying for claims. When confirming benefits their representatives NEVER tell you if a pre-determination is required on particular claims, therefore dozens of claims get processed and denied because their lack of explanation. Also they have come to the conclusion that although your benefits state IV Sedation is a covered benefit, they DENY it every single time its submitted. I have thousands of dollars in unpaid claims due to UHC, and the consequence is that the patient gets stuck with UNPAID claims and high bills even though they pay their monthly fees for this ridiculous insurance company that does not even care for covering healthcare expenses. It should be named United HealthSCAM!!!
United HealthCare Services Reviews & Complaints
After I reached maximum out of pocket, insurance company started denying treatment back to back. I was diagnosed with sleep Apnea in month of January(my insurance expires in March’17). From doctors stand point I was supposed to start using sleep CPAP machine but insurance company denied to provide me treatment. They told me that I don’t meet the criteria. When I asked if I don’t meet criteria then what is the treatment, I was told that they don’t know, I should check with my health provider. My health provider consistently kept saying that you should use sleep cpap machine. I went back and forth multiple times but they were non- cooperative. They kept killing time so that next year starts and they can save money. I was not treated well, I strongly recommend to not go for United Health Care Insurance. They also denied varicose veins treatment to my wife. It’s all because of money. Thanks Pankaj Bansal
United HealthCare Services Reviews & Complaints
After reading the previous complaints on United Healthcare I can clearly see why they lost the US Postal Service”s Employee”s Flexible Spending Account. I have gone through the same exact problems as all of the other people who have filed complaints. I finally contacted the Better Business Bureau and got results. Started trying to get our $2, 550.00 for our 2016 FSA funds at the very first of January 2017. Very long and exhausting story. FINALLY RECEIVED OUR MONEY IN THE MAIL TODAY, May 1, 2017. It only took me FOUR MONTHS to get OUR MONEY out of these snakes!! I had a claim with the new administrators of the USPS FSA funds. I enrolled on line. Filed my claim on line. Set up my checking account to have the funds directly deposited. I made the claim on line and within FIVE DAYS the money was in my checking account. I could go in at any time on our account and see the status of the claim or anything else pertaining to our FSA account. THIS IS THE WAY IT SHOULD BE DONE. I never had to make one single phone call to try to get them to send me my money. How incredibly wonderful!!! I took the check from United Healthcare to the bank today and deposited it. I”m holding my breath that the check doesn”t bounce!!! I can not tell you how elated and beyond excited I am to never have to deal with these criminals again!!! Good riddance!!!
United HealthCare Services Reviews & Complaints
After requesting an application for my pharmacy to enroll with Optum Rx which is the prescription carrier for UHC, this is the letter we finally received. Regardless of how well my pharmacy satisfied all of their requirements and protocol, I was told that nothing else was needed and to just wait for an answer. Of course they still rejected my pharmacy, without giving any specific reason. In the letter they mention that I may send further documentation to dispute this decision. How is this possible when there is no basis provided. And the phone number for any questions I have isn’t even a working number, just a recording that asks for a mailbox number and then cuts off. When I finally found the UHC contract specialists who can help answer what the discrepancies were, there was never any answer or any response to my messages. So for all you independent pharmacies out there who plan to apply with this corrupt enterprise, make sure to hire a lawyer.
United HealthCare Services Reviews & Complaints
All of the dentists in my area, approved UnitedHealthCare have the lowest ratings on Yelp. And they are all accused of fraud, mis-representation, and shoddy work. There are many highly rated, 4.5 to 5 stars on Yelp in my area. My current dentist tried to sell my a crown on the spot and charged more, after insurance payments than most dentist charge for similar work. I raised this issue with United Health on the phone and through their physical mail system. They DO NOT have any on-line complaint or fraud portal. I am convinced they want to enable and protect their fraudulent dentists.
United HealthCare Services Reviews & Complaints
An agent for United Health Care. AARP told me that the medicines for both my husband and myself would be on tier 1 for 2013. When I filled the prescription, it is on tier 3, resulting in 3 times the payment I was told it would be. I had a different drug coverage that would have covered this medicine for 2.60. I changed to United Health Care because he told it was in tier one.. and gave erroneous information. I called United Health Care customer service and was told they would respond within 30 calender days and could do nothing to help me. I was given a confirmation number and told they would look into it. I think the agent who sold me this policy should be held responsible as I no longer can afford my medication. I was lied to when I was sold this policy.
United HealthCare Services Reviews & Complaints
Angela “Renee” Harvey is a 51 year old lady with acute, progressive, disabling MS, who cannot work because of her symptoms, which are worsening. and is at risk for quadriplegia. We have ordered routine therapy for such a patient: IV solumedrol 1 gram IV qd for 3 days; followed by an oral Prednisone taper; followed by treatment with a long term MS preventive drug such as Tecfidera. For 2 days we have spoken to at least a dozen employees of United Healthcare, not speaking to a single person who can authorize any of these treatments, or who can tell us who might be able to authorize these treatments, and refusing to allow me to speak to any person able to perform a peer-to peer review; denying that there is any medical director at United Healthcare to whom I may speak. This is malpractice, immoral, and illegal. Rollin James Hawley, M.D. Neurology Consultant, 2900 Lamb Circle, Suite 350, Christiasnburg, VA 24073, [protected], FAX -0387, [protected]@georgetown.edu
United HealthCare Services Reviews & Complaints
As a dental care provider, we do everything we can to help our patients receive the benefits they are entitled to. UMR has our claims in their system for months. When I call or access online, my only option is to receive a fax back or online status. I have completed these options for several claims over 5 times over the last 3 months. Every time the information says my claims are in-process. These are preventive services and should never take this long to process. It is impossible to speak with a live person. Worst dental insurance company processing to work with ever in over 22 years experience. Please call me for patient details if you can so I do not have to enter private info through this portal. Tammie [protected] or Mary [protected]
United HealthCare Services Reviews & Complaints
As a mental health treatment provider, We provided treatment services to a client of united health care in April and may of 2017. It is now 2020 and we are still waiting to get paid for those services. After two successful appeals and promises to be paid in 60 days, the latest letter was dated 8/23/2019 and yet we are still waiting to get paid. This is absolutely unbelievable, I have had to stop treating clients as we continue to await payment. Our company name is Transnet Home Group we are located in greensboro, nc. We need to get paid.
United HealthCare Services Reviews & Complaints
As a provider of vision care, this is the worst customer service I have had to deal with, upon calling multiple times and being transfered to multiple locations, incl. India, where they can hardley speak english, I had to finally tell the patient I can not get through to claims and he is just going to have to pay my company direct. Lost in the healthcare mayham. I feel so sad for these siniors who get taken advantage of.
United HealthCare Services Reviews & Complaints
Be carefull with this health insurance. I called the cust. service # & went over my benifits. They said I was covered except a 20.00 copay. Okay / I went to the doctor & yes the vist was paid except for the 20.00 copay I paid. The problem was the blood work they said was covered wasnt & I got stuck paying the whole thing. I tried calling the cust service but & even told them the name of the person I spoke with that said it was covered. They didnt care one bit. They said they were not going to pay for the lab work. I makes me mad – I have insurace for what? I need my blood tested every 3 month because I have diab type 2. – There reps are not trained worth anything & if they dont know good luck!
United HealthCare Services Reviews & Complaints
Billy Gonzales needs to be watched closely, all this man does is work payroll yet he is messing with my health care plan! Not only that but I”ve seen him using checks from United Health care to pay for his groceries! What kind of employer lets their employees use their checks as personal check! I”ve also seen him seek in a woman I”m assuming to be his wife into the office after hours stealing things and I”ve seen her using United Healthcare checks too! I”ve also had friends tell me that these people show up at their houses! They are not medical professionals! My friends have had their things stolen when these people show up! Beware people of Harlingen! These two are out on the loose! Do not be fooled by their “caring faces”.
United HealthCare Services Reviews & Complaints
Both of these companys are in cahoots big time. You see all the complaints and still not a *** thing is being done about it. You know why? Because the less they help you the more it saves United Healthcare and more profit for Medco. Think about it. When is the last time you called Medco when anything was really ever resolved. I bet almost never. They”ll charge you 3 times the price on your credit card for a 90 day supply and then tell you because of some regulation that they can only send a 30 day supply but the bill stays the same.?? I just got started with Medco because of the changeover to them at United Healthcare. They sent me all kinds of lancets to *** your fingers with (8 boxes so far) but no needles for my Levemir Flexpens (insulin injectors). I called to tell them this and they said they were sent and you know what, they weren”t. So I get another prescription and send it in they tell me they can”t send it out because the others that I didn”t get preclude me from receiving them because my due date to get new ones isn”t for another 2 months. I guess all I do now is die because I couldn”t take my medications. You know what? Medco could care less. I see no resolution with this whatsoever because Medco has been contacted 2 times and they refuse to take responsibility for what they”ve done and I”m not about to waste my time any more with INCOMPETENTS!!
United HealthCare Services Reviews & Complaints
Case # a013796284 & a013079807 date: october 31, 2017 Patient: jeanne v. o”donnell Member id # [protected] (under cobra coverage) Standard chartered bank group # 231709 United healthcare (aka uhc) coverage through 2/28/17 A complaint for non-payment of my surgeon”s claim was sent to the north carolina department of insurance. since my insurance policy with standard chartered bank is an erisa (self-funded) policy, the complaint falls under the jurisdiction of the united states department of labor. per my discussion with becky johnson at the department of labor office, I am informing you of my intent to pursue legal action for non-payment of my claim if it is not paid upon receipt of this letter. by federal law, you must respond within thirty days of the date you sign for this letter, sent certified/return receipt. A claim was submitted for my surgical procedure performed by john alex thomas, md on february 17, 2017. prior to the procedure I had called united healthcare about my coverage since this neurosurgeon was listed as out of network. it was your representative who told me about gap coverage for doctors who are listed as “out of network” to be temporarily covered at the “in network” rate of 80% when there is no other “in network” surgeon available to perform the procedure within 30 miles. indeed, there were none closer than charleston, sc which is 180 miles from wilmington, nc, the location of my surgeon. So I pursued that avenue with crimson brandon, surgery scheduler for dr. thomas. the day before my scheduled surgery she informed me that your company had approved gap coverage for his services at the 80% coverage rate. many hours were spent on crimson”s part, and mine, getting everything in order so that I could proceed with the surgery. yet, even after crossing the t”s and dotting the i”s, your company decided to pay dr. thomas at 50%, according to one of the representatives that reviewed the claim. I had spoken with representatives and supervisors at uhc on four different occasions over the months about this and was promised each time it would be corrected and residual payment made. my surgeon also filed an appeal by fax, and it was months before I discovered via phone call to uhc that nothing was done because the representative could not read part of the faxed documents. why wasn”t the doctor”s office notified of this? Both I and the doctor”s office personnel supplied abundant documentation for not only the gap coverage agreed upon, but also the procedure required for my surgery, allograft code # 20930 (case # a013079807), in august when your company stated you would only cover code # 20936 which is an autograft using my own tissue. when is it even ethical for an insurance company to decide what surgical procedure a patient should have? this is precisely why dr. thomas chose not to be a part of your network. His office supplied doctor”s notes, bone density results from three days prior to my surgery, and hip x-ray notes from three months prior to the surgery, justifying the need for the allograft vs. an autograft. I have degenerative hip changes and osteopenia. using a graft from my hip would have greatly increased post-surgical morbidity. see case # a013796284 for the code # 20930 approval. The total claim submitted by my doctor for his services were $22, 728. your company paid $16, 728 which amount to 73.6%, not 80%, which would have been $18, 182.40. also, by the day of surgery I had met not only my $800 deductible, but a total of $1012.47 by 2/16/17 of my out of pocket maximum of $2500 in network. combine that with $1191 paid to the hospital for their charges and that equals $2203.47. so any charges exceeding $296.53 (the remainder of the $2500 maximum), including the $6000 from my surgeon, fall under 100% coverage due to the out of pocket maximum being met. this also includes the $100 I paid assistedcare management group for my post-surgical rehabilitation. All other bills have been paid appropriately by uhc and I have settled any remaining balances with them that were my portion of responsibility. dr. thomas is still due $6000 from your company and I am due $100. I know from serving seventeen years as a pharmaceutical representative, calling on physicians, that your company is notorious for non-payment of claims. if you elect not to pay these bills then I will have no other recourse than to take legal action against your company and send a copy of that recourse to the insurance commissioner. this will include not only the amount you owe, but an additional $10, 000 for personal pain and suffering as well as additional costs for physical assistance in household chores and caring for my pets. the emotional and physical stress I have endured from this has prolonged my recovery by a continuance of severe sciatic pain, causing a reliance on muscle relaxers and occasional need for opioids to sleep. this level of pain and associated medications should be non-existent at this point in my recovery with as well as the procedure went according to my surgeon. the increased pain is due to restless sleep putting undue stress on the nerves in the surgical area from tossing and turning. this is a direct result of the emotional and physical stress your company has caused me due to a lack of resolution of this case. In summary, you can save us both the grief and your company a greater sum of money by at least following through with your contractual obligation, and paying dr. thomas what he is duly owed. See supporting documentation. Sincerely, Jeanne v. o”donnell Cc united states department of labor [protected]
United HealthCare Services Reviews & Complaints
Case concerning member # [protected]-12. Date 12/22/2016. We feel the 20% that aarp was to cover on the nursing home stay has only been partially paid. Leaving a balance due to the nursing home . Medicare is support to pay 80% and aarp picks up the 20% remaining . We feel there is a billing error on the part of Medicare and aarp, and would like this issue resolved.
United HealthCare Services Reviews & Complaints
case number [protected] In November of 2016 I completed the Health Provider Screening Form and faxed it over. I was then sent a message on 11-17-16 “Your form was rejected due to missing or incomplete information. The value for “TC/HDL Ratio” is listed as “N/A.” An actual value must be written in here. If it is left blank or shows”N/A, ” it will not be accepted. Please complete the form in its entirety and fax it back to Wellness Inc. (OptumHealth) at [protected] by December 31, 2016 for processing.” I was sent a new form and went to the health care provider for a second time, this time all values were completed properly. Which then turned into this case number [protected]. This was faxed in the last week of December 2016 well before the deadline and I have fax documentation that it was received on your end. After not seeing my credit I e mailed and was told this “After further research, we found that we did not receive a corrected Health Provider Screening Form for your 2016 biometric screening. Unfortunately, we are unable to process forms based on a fax confirmation receipt as there are many issues that may cause faxes to not be received. Since we did not receive a completed form prior to the 12/31/2016 deadline, you are no longer eligible to receive the reward for your 2016 plan year biometric screening. We do apologize for any inconvenience that this may have caused.” I have completed my biometric screening and had it turned in on time. With proof. This is not the first time your office has had problems receiving a simple fax. I have sent NUMEROUS e mails and have received zero response. Your e mails plainly state “The company does not discriminate on the basis of race, color, national origin, sex, age, or disability in health programs and activities.” Your members right and responsibilities plainly state “Receive timely responses to your concerns.” I have no doubt that my complaint will not fall on deaf ears and that my issue will be resolved in a timely matter, even though I have been trying to resolve this issue for 3 months. Michael Hernandez [protected] [protected]@gmail.com
United HealthCare Services Reviews & Complaints
Constant clerical errors not forthcoming about important medical coverage information dishonest about receiving and sending important medical documents and appeals constant evasive tactics to avoid paying rightful claims
United HealthCare Services Reviews & Complaints
Dear United Health Care, On 12/06/16 I went to an In-network doctor A. Falkoff who requested I have a series of blood tests performed right then and there. While in his office I was walked me a room which was their in house lab and their in network nurses drew the blood. Turns out the doctor sent the blood to an out of network lab, Mercy Diagnostics and now I am saddled with a $1400 bill because United did not cover. Even though the tests were done in network doctor office and I paid all my monthly premiums. I am very disappointed. I would like of you to cover the lab tests as I as a patient did everything right by going to an in network doctor.
United HealthCare Services Reviews & Complaints
Decided to get insurance with United Healthcare effective 1/1/2015. I am in great health and had coverage for over 30 years when employed full-time, but figured 1.) I really should have insurance, even though I always pay my medical bills and 2.) the “wonderful” government has decided to punish us at income tax time if you aren”t covered. I have “Silver Compass 250” which requires referrals to see a specialist, unlike some other UHC plans. So, I requested a referral from my primary care doctors office. They tried for over a week back and forth on the phone with UHC trying to submit electronic referral. . I also spoke with another physicians office and they stated that they did not know how to navigate the software either to submit an electronic referral for this plan.. Bottom line is my doctors office submitted a faxed referral for specialist visit which UHC will NOT honor, so now I have to pay out of my pocket. Take my advice – DO NOT GO TO ANY SPECIALIST unless you make sure UHC has an electronic referral.
United HealthCare Services Reviews & Complaints
Do not try to call uhc”s customer service line.. The time of day does not mater… After 62 minutes on the company phone the call went until 4:02pm mst which is after 6 pm est.. When they close live customer service… This company is horrendous.. I have covered my daughter with them on a gold plan for over a year now. Rates went up this year and they just suddenly decided to change the draft date which used to be on the 20th of the month to the 4th of the month without notice or authorization. The eft authorization I filled out with them over a year ago stipulated that the draft would come out on the 20th of the month. Do these people not know that most people pay their mortgages and rent on the 1st of the month… I may drop uhc altogether as it seems pulling money as fast as possible out of one”s account has become a higher priority than providing quality customer service…
United HealthCare Services Reviews & Complaints
Dont ever choose this as insurance company. I have a claim 742081-1. For which in a very seviour condition i have to admit into hospital and they applied for cashless claim, for which they denied the case and when I called them they mentioned that have to file reimbursement. I have been in hospital for 2 days i have paid all the money and got discharged(closely missed an surgery). After I paid the bill and applied for reimbursement they have taken almost 2 months and said that they cannot do it. They say that doctor has kept in hospital for testing the patient. But the so called patient is in hospital and have paid the money from pocket. they make money for nothing. If you chose them at the end of the year you pay your hospital bills and pay for the UHC for surviving.
United HealthCare Services Reviews & Complaints
DOS, Aug. 10, 2015 UHC Member ID at time of service, [protected], group # 717191 – severe injury to thumb – emergency surgery required in Phoenix, 90 minutes from my home – the only micro-surgeon available, Dr. Jonathan Yang (out of network) – claim denied, UHC – appeal filed by Arizona Center for Hand Surgery on my behalf – appeal denied – appeal filed by me, Greg Vermillion, the patient – appeal denied – UHC Rep told me it was my responsibility to work with my PCP to obtain an in-network surgeon or get prior authorization from UHC for an out of network surgeon. I’m in the back of an ambulance, drugged on morphine, on my way to Phoenix to hopefully save my thumb. This was NOT possible! – I called one day to check the status of my appeal and was told there were no records showing I had ever filed an appeal even though I have the denial to that appeal. Was told to file another one. I did just that. Got a letter from UHC telling me the deadline to file an appeal had passed. Well, of course it had. – Overall, UHC has been there for me. But in an emergency, I got the run around and I had to pay an agreed upon amount of $6, 300 to the surgeon for excellent services provided, far less than his original amount of $31, 465. Why? Because I didn’t have the ambulance driver pull over while I called my PCP and made some more calls and worked out a plan to have an “in network” provider do the emergency surgery or get prior authorization from UHC for an out of network provider to do the surgery. Meanwhile my thumb was already turning blue and dying. But Dr. Jonathan Yang saved my thumb. The assisting surgeon, also “out of network” was paid by UHC for his emergency services. But not Dr. Yang. Why? – I am still paying, to this day, on the credit card I charged the $6, 300 which already had a balance on it before I charged anymore. – Wish I could trust UHC in an emergency situation to look out for me, but they will only look out for themselves and make absolutely impossible requests and requirements to be met to get out of paying claims. – UHC has been good to me for my overall care. But not in an emergency. Submitted by Greg Vermillion, 4780 E. Kristen Dr., Prescott, AZ 86301 [protected]@cableone.net [protected]
United HealthCare Services Reviews & Complaints
Following 23 Sept interview with IT Director Olivia Olivarez and team members Theresa, Cynthia and her boss Jim I sent a thank you note. Since Olivia Olivarez had not provided a business card at interview I did not know the exact spelling of her last name. Her feedback to my thank you note is as follows” I”m appreciative of her note. But I”m disappointed that she spelled my name wrong. That”s a huge issue for me. With one person who does it, then begins a chain reaction. I eventually don”t receive my email because those folks have spelled my name incorrectly.” She further stated the team thought I would be bored. If I believed I would be bored I would not have agreed to a face to face meeting. She goes on to tell me she has had the job 3-4 weeks and has inherited incompetent staff. As a professional I find this response very inappropriate. In addition, during the phone screen she began by expressing her dissatisfaction with her team in executing their tasks. Rather than focus on team needs and how my skill set fulfills those needs she emphasized how incompetent her team was. She invited me for a face to face meeting and said “You”ll see when you meet them.” I attended the face to face meeting at which time Olivia did not pose any questions but left the two staff to craft questions to assess my skill set. Jim her boss attended later in the meeting and posed relevant questions to which I responded with enthusiasm and eagerness to serve the team needs. He said he does not get involved in hiring decisions. At the end of the meeting she notifies me that just that morning UHG/Optum/ and WellMed are in a hiring freeze and in order to move forward she would have to rewrite the requisition. So why conduct an interview during a hiring freeze?.She told me she had one more phone screen that afternoon and 2 more face to face meetings. Her email indicates that due to the team belief I would be bored she is passing on my candidacy. As an IT Director I don”t believe Olivia Olivarez is capable of making sound decisions on candidate suitability by her emotionally charged response to the incorrect spelling of her last name in a thank you note. Her professional acumen is clearly lacking and not in alignment with WellMed hiring practices. One does not belittle team members to a candidate nor does one presume the candidate would be bored and not suited for team membership and then respond to a incorrect spelled last name by lashing out to the candidate. Perhaps the stress of candidate selection during a hiring freeze is too much for her to handle. I would like to escalate this inappropriate response to my thank you note to her superiors. I had an excellent interview, poses relevant skills to compliment the team efforts and am committed to serve the enterprise to the best of my ability. Irma Villarreal Castillo San Antonio Tx [protected]
United HealthCare Services Reviews & Complaints
For me the UHC Customer Service is the worst I have ever seen. I plan to file a case to local government for this issue. Any suggestions how to file such a case? Here is my story: 1) Switched to Cobra in 09/2015; Premiums paid in time from Sept to present time; No family changes; 2) UHC processed claims for Sept, Oct and partially Nov. Then UHC marked the cobra account was terminated on Nov 1, 2015 without any reason. They did not notify me via mail or email or phone or… at all; 3) My provider in December 2015 called me that the claim was denied because there was no coverage; I logged in to the website, and called the claim department, I was told the service was terminated; 4) Called their customer service, here is their typical answer: “Your service is NOT terminated and active. We will update your service in 24 hours; We are so sorry; Please give me the chance to assist you…” However nothing happened. The status was still “Terminated”. 5) Repeated 4) for many times, from Dec 2015 to present time. No progress. 6) later I insisted on speaking to the policy supervisor, and the supervisors typically said the same thing, plus “I will call you after 1-2 business days”, however they did not call. Nothing happened. 7) In the meanwhile I also filed an online complaint to their website. No response at all. 8) It seems they could not solve this kind of simple case, so I ask the supervisor, “I know you are the policy supervisor. But can I speak to your supervisor or not, or can you tell me your supervisor”s contact info? I need this to be solved”, however I got refused.
United HealthCare Services Reviews & Complaints
Generates TONS of red tape to collect payment for services rendered, COVERED by patients plan. One excuse after the other, the patient doesn’t have benefits, once you spend an hour on the phone. Miracle, they have benefits, the claim should have been paid, then they send it back for reconsideration. Which then responds with a request for more paperwork. (They had paid the claims in prior years, after several phone calls years, only delaying payment for MONTHS.) Now they’re two and have years without payment. We’ve had to TERMINATE patient. And now the PATIENT is responsible for the bill. So when you get angry with health care providers, now you know where the problem lies.
United HealthCare Services Reviews & Complaints
Hai, First of all strictly strictly dont purchase the travel insurance from this company(My suggestion) . When i started from new delhi india i took the travel insurance from icici lombard for 500000 (Five lakh dollars) with 100 $ deductable and one day i was ill and went to hospital and there the doctors performed my tests and suggested the treatment for it and now they are not paying for those bills and hospital is sending me those bills again and again which is a big problem and secondly i called them to renew my policy (Which as per icici lombard is alwys possible to renew) they quoted the price, took the money, and after few days they said that they cannot renew the policy because i had seen the doctor and they had claimed the money for my tests and everything from icici lombard / united health care in usa. This is really a b”sht as they cheated me as i am here with a travel insurance from them and at usa i cannot get the new travel insurance as the new company will not cover my problem which has been diagnosed once, as they never cover pre existing disease and now i dont know what should i do without the health insurance. But before purchasing travel insurance from icici lombard they never told me that they never extend the policies if some body goes to see the doctor and the medical people claims the money for the tratment from icici lombard and secondly they took the money from me for the extension of my policy and after taking the money they refused to extend the policy (My money is still with icici lombard) and if these companies dont have the guts to pay the bills of the medical problems of their customers why they do such a big policies for 5 lac dollars equals to 2. 5 crores of indian rupees. But it is really bad as they know that their customer is in medical problem and he will again see the doctor and the doctor will again claim the money from them so they feel better not to give extension to those customers who can seek medical treatment. The rep”s of insurance company also told me to give them in written that i will not see the doctors again and then they will renew my insurance.
United HealthCare Services Reviews & Complaints
Have been Contributing since March of 2014, this company is by far the worst I have ever had the displeasure of dealing with. My wife is an eligible dependent on my Dental Benefits, I submitted the claim for reimbursement for expenses. it”s been over 3 months, I have spoken to 4 Supervisors and over a dozen Representatives. All i get are constant lies and promises of return phone calls which never arrive. When they do call you and you attempt to call that number back it comes up disconnected, to add injury to insult, they do not provide you with last names or Rep ID numbers or an extension number to call the agent who is supposedly helping you with the claim. Thus far I still yet to resolve this. I imagine they are prolonging it so they can keep the funds after the expiration date. This should be a crime.
United HealthCare Services Reviews & Complaints
have been requesting provider directory from company since january.just moved to nebraska from wisconsin and need a primary care doctor.after the 1st request i waited 3 weeks and called to see where the book was and they had no record of request.2nd call said it would be out in 7-10 business days.called in mid-february to advise them the book came to the correct nebraska address but was a provider book listing wisconsin doctors.the 3rd request resulted in the same thing-wisconsin doctors listings.have put in 4th request and was told again-will arrive in 7-10 days.it’s now past mid-march!the supervisor at the call center can’t even provide a number for corporate to file a complaint!they say they have the correct address in one system in nebraska and the old address in wisconsin in another system.when the request gets entered it defaults to the old address for a provider directory.i am still without a primary care physician and have several specialists i should be seeing but due to a lack of a provider directory i don’t even know who to see.i’m not rich!i’d like to see an in-network doctor if only i knew who they were!
United HealthCare Services Reviews & Complaints
Hello, I am writing this complain to express worst experience of my life with united health care. I joined north dakota state university as a visiting scholar on october 12th 2016. I got an insurrance plan for three months from october 12th to december 30th and I paid 560 us dollars for the period of three months. During this period I visited a clinic only once in the month of october. I purchased medicine from cvs pharmacy and I paid full amount at pharmacy and then I submitted my claim to united health care. After one month when I called to your good office that your claim was denied because you were supposed to send it optumrx. Nobody didnt bother to inform me. Then I sent a set of claim documents then they told me after month that you have sent a wrong form when I called for inquiry. Optum rx said me to contact me united health care and united health care reffered me to optumrx. Then I submitted correct for to optum rx twice by a mail but each time they said that they didnt receive anything. Im the meanwhile I left north dakota state university and joind montana state university and got another insurrance plan from iso. I was continuously trying all the time to contact with united heath care and optum rx but nobody listened me. Yesterday I called again to optum rx an the person david told me that this not related to us we canot do anyhting this is a matte between cvs and united health care. Now I am leaving us on 4th of march. I paid 560 dollars for three months and I was getting sick to get a claim of just 64 dollars. The experienced I got from united heath care was totally a bull ####. Please consider my particular below Regards Muhammad ikram ul haq March 16 1990 [protected]@yahoo. com [protected]
United HealthCare Services Reviews & Complaints
Hello, I called United HealthCare today (9/14/2017) around 12 pm. My request was simple- I need a proof of loss of coverage letter faster than the typical 10-15 day turnaround time. I first spoke to a representative who was very polite and helpful. She said she was unable to email me a coverage end date but she could submit a request to get the letter expedited in 24-48 hours via UPS. She then put me on hold for a few minutes to process the request (or so I thought). A man then came on the line and introduced himself as her supervisor. He then explained that he would not sign off on expediting the letter since he would then have to do it for every customer, and it is an additional cost and hassle for them. He also stated that it will not be expedited since it was no fault of theirs, and he questioned why I am requesting it now. Why I am requesting the letter now should be of no importance. I ended up disconnecting the call because I was upset at the rude, condescending tone that he was using. I am angry and disappointed with the customer service I experienced today, especially after being a paying customer of 10+ years.
United HealthCare Services Reviews & Complaints
Hello, I just want to mention I”ve been going through this for a month or so with united healthcare which is the worst insurance I had so far! I call the member line to ask a question and they don”t give right answers then blame me for that and that I should understand my insurance and that they”re not going to cover the service that they said they would. First I go to my primary care physician and get referrals as my plan requires that but then I ask my insurance when my doctor gave me paper referrals if it”s ok so the member services rep tells me it doesn”t matter paper or online referrals both are ok so I do that and use my paper referral finding out after a few weeks it”s not and wasn”t used towards my insurance and I have to pay full service when I have an insurance plan with reps who don”t know anything about their job. Then I call to mention my previous conversation but then they tell me it”s my fault and my primary care physician fault and they won”t cover the service! Tell me about customer service and how those employees actually have jobs till now then I call someone in the claims department who literally tells me none of these claims will get covered and doesn”t go to listen to the conversations that happened through out a month and when I get frustrated he dares to tell me if you don”t lower your voice I”ll hang up the phone on you and you”ll be gone! Reps name is Dan! And a lot of other reps before him giving me wrong answers and blame me at the end for not understanding my [censored]en plan! A bunch of [censored] working for crooks! I”m planning on taking all this to an attorney and see if there are legal actions that can be taken and to find all those [censored] who work for this [censored]en company and don”t know anything about anything and dare to talk to members who pay for their plans which keeps their jobs like that!
United HealthCare Services Reviews & Complaints
Hey United Healthcare your representatives are getting more rude and rude everytime we call them. I spoke with a provider services rep named Beth K. and she is so rude, keeps cutting me off when i was asking her questions and sounded annoyed when i ask her questions. no courtesy at all, no pls and thank you, i asked to be transferred to the PA dept and she just transferred me without saying anything. i udnerstand they get many calls like this and i work in the same industry but i make sure that i am nice and polite. I was also transferred to Amy Wolfe from the PA dept and she is just the rudest person ive ever talked to. she keeps cutting me when im in the middle of telling her the reason i was calling, and same thing, she sounded annoyed and mad that im calling her. these people shouldnt be working in customer service if theyre just going to be this rude.
United HealthCare Services Reviews & Complaints
Hi Guys, Does anyone out here with employer sponsored health insurance with united health experiencing this? When I go to www.myuhc.com/ and login And I see is a blank page with a message. “We”re experiencing an internal server problem. Try refreshing the page or checking back soon.” This is been there for like 2 months now. I raised a ticket on issue around August 1 2017. I have called up tech support and also general customer service number. All they do is talk and nothing else. I am tired of calling them and bringing up the issue again and again. Any ideas, on where else can I knock to get this fixed? I am being blindsided with bills from my provider, As I don”t get to see any claims information on website.
United HealthCare Services Reviews & Complaints
HI i am the office manger for vital medicare care located in Mooreston Nj 08057. We been trying for a whole year to be in network with UHC Medicare plans. Dr Gami always been a participating provider for all of UHC plans all of a sudden with any warning we were taken off the Medicares plans. Dr. Gami is highly upset that no one has called us back. we need to know who is all representative so we can have this problem solve!
United HealthCare Services Reviews & Complaints
Hi, My name is Donald McKee, Member ID [protected]-00, DOB 12/31/1935. My complaint is regarding the payment to Coastal Dental for my previous cleaning on 7/13/2018. The dental office tried to charge me an additional $20.00 because you paid only $29 of the $49 required for the cleaning. I spent about 5 hours with about 8 of your representatives trying to resolve the problem. Finally Coastal Dental gave up and stopped arguing and accepted the $29. 7 of 8 of your representatives argued that since my co-pay was $20, your companies” payment of $29 added up to $49 and that was all that the dental office should receive. Once I had calmed down and gave this some thought I realized that we were wrong! Let me give you a hypothetical case to show what should have happened. Assume I went to see a specialist. I paid my co-pay of $45. The specialist performed a service and sent you a bill for $200. According to your list of the cost of such services he was only entitled to $100 so you sent him a check for $100. You wouldn”t send him a check for $55 and tell him he already got $45 from my co-pay. Since you do this for a living, you have a better background and can determine what is correct. I feel we are cheating this company. As a Christian I have to obey my feelings and plan to pay the dental office an additional $20 just as I did last year. Thank you for considering this situation. Donald McKee
United HealthCare Services Reviews & Complaints
I always had health insurance since my son born. In the month of April 2019, my insurance deactivated because health insurance co. Send my application to Medicaid. I just called them to change my address and automatically send my application to Medicaid, I confirmed with them during this process my son insurance will be active and their answer was your sons insurance will be active. At the end of the month of April, got to know that my son insurance deactivated for that month. I had doctors visit on that month and they are sending me bills for lab tests. I can’t afford that bills. This complain is against market place and health plan of Nevada for cheated on me for my insurance.
United HealthCare Services Reviews & Complaints
I am a 61 year old disabled woman. Under the recommendation of my primary care Dr., I was referred to a Pain Management specialist. I have multiple spinal issues, as well as PTSD, Anxiety disorder, and a mild seizure disorder. The Pain management clinic I had been attending for almost 3 and 1/2 years, suddenly decided to stop excepting my United Healthcare WellMed advantage plan. We were in the midst of tapering me down off of pain medications, with a plan all laid out to address withdrawal symptoms. I asked my primary care Dr. to refer me to another clinic to see me through and support me while the medication taper was in progress. I began to experience very uncomfortable withdrawal symptoms, for which I asked for supportive medications which are commonly prescribed for this issue. I was told they do not do this. I finished the taper and released myself from their care. While experiencing moderate withdrawal symptoms, I reached out to my Psychiatric nurse practitioner, who prescribes me anti-anxiety medication and she informed me that it was not her specialty to help me. I then reached out to my primary care dr, which I was advised to do, only to have him tell me that only the prescribing Dr. could refill my anxiety medications. This provider was on vacation for a week, so I called Primary care once again. His nurse returned my call to tell me that he could not and would not refill that medication, and that I would have to wait until after the holiday week and speak to the prescribing nurse practitioner; which would be more than a week. I was told, “No one ever died from withdrawals” via cell phone. A very highly inappropriate response from any medical provider. Aside from all the normal symptoms I am experiencing, the anxiety has caused me to have multiple mini-seizures, causing me severe discomfort. I am completely disappointed with this type of response from my providers at WellMed. I see no reason to allow anyone to go through this most uncomfortable process without the support of any and all medical treatment available. I understand the law-as I have studied it in college, and I am familiar with the recent restrictions placed on Drs regarding the prescribing and dispensing of controlled substances. However, that is no excuse to allow any patient to experience the discomfort and suffering that I have. I would appreciate your review of this complaint. My email is [protected]@gmail.com. May you have a blessed Thanksgiving, and I hope to hear from you as soon as possible. Regards, Karen Thiemermann [protected]
United HealthCare Services Reviews & Complaints
I am a dentist proving services to your members in Illinois. We have changed ownership 3 months ago [protected]. I have submitted a letter with a w-9 form to your dental customer service unit since your office doesn’t have a provider relations department directly. I just off the phone with a representative, and a supervisor my TIN # STILL IS NOT ENTERED AND MY CLAIMS ARE NOT BEING PAID. Who and when is someone going to take responsibility to help providers with problems? Cordially, Steve Slominski DDS Golf River Dental, Des Plaines, IL [protected]
United HealthCare Services Reviews & Complaints
I am a medical services provider. A claim of october 2015 had been denied for some reason, since then we have been appealing claim. Uhc denying for some or other reason, once they say need to submit reconsideration form and then they say need an appeal. Everytime calling customer service but very bad bad customer service, each and everytime they keep us on hold and then gets disappeared. Even now, just now, I have been on hold for more than 2.30 hrs, still no resolution yet. The customer service supervisor is tom, just crap. Only best example is that he kept me on a long hold when I asked him if could find my appeal, he said I thought you are finding an appeal, how can I search for my own document. Ridiculous
United HealthCare Services Reviews & Complaints
I am a nurse who was diagnosed with colon cancer and began treatment of radiation combined with chemotherapy prior to surgery and followed up with chemotherapy. My last chemotherapy round was in April of 2017 and consisted of chemo infusion in the clinic and then taking a pump home for 2 days where chemotherapy was infused 24 hours a day for two days. I received a bill from UMR saying they didn”t feel the pump for home was medically necessary. I told them it was protocol to treat my cancer this way. They did not respond and gave my account to the infusion company to bill me privately. I was covered by UMR through work and then paid privately through Cobra until I could return to work. I am shocked that the insurance I paid for would not cover my chemo for home. If I didn”t carry insurance I would not be so surprised but I carried the top insurance and paid heavily to be covered during this period.
United HealthCare Services Reviews & Complaints
I am a past employee of UHG. I was an employee for many years and subjected to teasing and bullying from co workers. Adults today need to stop and think what this does to someone. I almost thought one time of filing a lawsuit. My supervisor even knew what was going on and did nothing to defend me. I was the one who had to file a complaint. Working at UHG was a good learning experience for me as far as learning the different components of insurance. But as far as the moral goes it’s horrible expecially if you are singled out for no good reason other than people don’t like you. I am a very likable person. These people were completely immature and lacked any self control over their immaturity. They should have been fired for all the anguish that they caused me over the time I was there. No one at all defended me. I even got laughed at and mocked at after I tried to defend myself. Like I was the big company joke. I know that we shouldn’t be saying anything bad about our former employers but when it comes down to someones ability to go and do their job everyday and not even wanting to come into work because of the harassment, then a supervisor needs to step in and set their employee’s straight. Harassment policies are not being followed at this company. I look at it this way, I gained a lot of valuable learning experiences and knowledge that will stay with me for the rest of my life. It has taught me that you need to look out for yourself and that work is not the place to be making friends. It shouldn’t matter whether or not people like you, not even your supervisor. You are there to do a job. And that is it.
United HealthCare Services Reviews & Complaints
I am a provider and I deal with UHC on a daily basis. They continually reject claims for no authorization when services have been authorized. Claim after claim after claim. We submit requests and records and then get denied anyhow. Then when they request records they conveniently NEVER receive the information, And, this is the best, when they do receive the information they cannot decipher between several requests submitted in the same envelope???? There is a letter from them with patient information, id#s; dates of services; billed amounts; claim numbers. You have to resubmit another claim form and you have to fill out a reconsideration form (I guess the claim and the letter do not state the information enough for them to figure out what they are requesting). The page is marked with the number of items that pertains to the claim and it is stapled together. Each one the same and they cannot figure it out? I was told I have to send each record request separately. Do you know how much money that costs? And then when I faxed the information I was told the same – I have to fax each request individually. The bottom line is UHC does all it can to avoid paying its claims and it should be held accountable.