A Privilege Banking employee was not careful and did not do due diligence on my account. He did not check whether there was Indemnity for phone/email instruction in the UOB system, and mistakenly asked me to send that document, not once but two times.. The first problem is he gave wrong instructions at first and asked me to send it again. It appears he destroyed the first one to cover up his first wrong instructions. He gave second time totally different instructions more than 3 weeks later claiming the first one did not arrive. In any event, the original Indemnity has been in place since Jan 2019, so he should not have asked for another Indemnity 2 times. The second problem is he committed to a higher percentage interest for renewal of the time/fixed deposit on the phone yet he silently changed that to 0.45% without consulting or informing me. The third problem is he, without permission, wrongly deleted my good e-statement for Feb 2019 and replaced with defective template e-statement, not showing all of my transaction history and all account balances. He even added his name on my personal- privacy statement without my permission. I do not want someone else”s name on my personal property. I asked him to drop his name, quit as my RM, and re-post good old e-statements but he has not done that. I am incurring lost interest each day for wasted time on two deposits while this nonsense was happening, and CAD$72 Fedex fee for nothing due to his breach of duty of care, breach of due diligence, lack of attention to details and overall negligence as a bank employee.
Consumer Reviews and Complaints
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United Overseas Bank / UOB Bank Reviews & Complaints
Back in 9th june, i got message in Facebook and he says me that to do one secret work. He told me that he is a bank manager of UOB and he finds one account which holder has been dead and nobody had come to take the cash. Thus he told me that we both can do it and can be benefit us both. He told me that his name is Cheong Wee and he thus send me all the details about him and again he told me to send the email to the email address that he had provided. After one day the bank responded to me and the bank ask for some questions and the manager send me the answer that have been asked by the bank. Thus bank again replied to me and he says answers are correct and i need to be in Bangkok for the sing of the autternity and final realeas paper. Since i cant make it to thailand in sort period. Bank send me a email address of the lawyer and the lawyer replied and tells me to send him 2500$ for the work. And i dis send them but now they haven’t replied me back. I can show every email and things to you. They are using your banks name and manager name to make people sure that they are real. They even send me the account number in which they have a account in your banks too. Please do investigations and find them. I am poor and money that i send to him was of loan. I lend for many people. Please reply to me asap [protected]@gmail.com is my email address. I hope you can help me.
United Overseas Bank / UOB Bank Reviews & Complaints
Client : CHAN KAM WAH, (CC No : [protected]) I received mail today that I have not paid my last bill $77.17 + $90 late charges + $3 interest. I called UOB [protected] to clarify that I made payment online to UOB KH on 16 July 2018. My call was first answered by a lady who very kindly told me that I’ve channelled my payment wrongly to the investment department. She then transferred my call to the CC department where I was put on hold for 8+ mins. Then a guy by the name of ‘DOME’ took my call. I related to him that I had made payment for the bill of $77.17 to UOB KH on 16 July 2018. I had to explain with details why I channelled the payment to UOB KH. I paid online through Standard Chartered which only had UOB KH under it’s organisation biller list. DOME replied, “I don’t know what is KH!!” in a very unfriendly impatient tone!!! After realising his ignorance, I reiterated to him that KH is Kay Hian! When I requested for UOB Kay Hian’s contact number, he put me on hold for more than 20+ mins to get it for me. I had to tick him off at the end of my call on his very poor customer service. He is below par in terms of HR and knowledge of his work . This is not the customer service I expect from a bank or a credit card company. Especially a big bank like UOB – I am very very disappointed!
United Overseas Bank / UOB Bank Reviews & Complaints
Complaint was logged on 15/8/2019 that one time password was never received on my mobile. It is now 21/8/2019 and status is still not resolved! Constant answer is our IT is checking the issue. At the same time CS rep always ask to reboot hp, check with telco, but never admit the slacking is actually from them. Explanation is required immediately!
United Overseas Bank / UOB Bank Reviews & Complaints
Date of Incident: 31 Oct 2018 Description: I was in Singtel at Causeway Point and this staff (Joel) approached me to tell me to sign up for the UOB YOLO card. He kept trying to gain sympathy by saying “help me la”. Though annoying, I can overlook that. He also said the YOLO card gives 8% cashback on weekends and 3% on weekdays for grab, dining, entertainment (this part is true). When I asked him if there is any minimum spending, he said no. I did ask a second time to confirm and he insisted no. I then wrote down my particulars for him on the brochure and he requested me to send him my payslip when I got home. Did some research on my own to find out that there is actually a minimum spending of $600 to qualify for that 8% and 3% cashback. Joel told me there isn’t. This is lying to get sales and it is unacceptable. I am not going to apply for this card because he gave me false information. Desirable resolution: Fire him. He is misleading customers to get sales.
United Overseas Bank / UOB Bank Reviews & Complaints
Date: 26 June 2019 Concerning: Assistant Branch manager Pipat Sonjai 1. Refusal to cash a cheque written by myself to be drawn from my account at the branch to pay Bt22, 227.40 to The Waterford Diamond Sukhumvit 30/1 Juristic Person (condo) which has its branch at Siam Commercial Bank, Emquartier (Phrom Pong) 2. According to Waterford, SCB had questioned legibility of one of the numeral “2”s. 3. I had therefore written the numerals a second time so there would be no doubt and signed the cheque a second time. 4. I had been advised by Waterford to process the cheque at my branch – as above. 5. I spent 1 hr 20 mins at the branch while Mr Pipat found excuses not to process the cheque and was discourtesly treated while he walked off and ignored my discussion. 6. The upshot was that Mr Pipat refused to cash my cheque even though it was thoroughly presentable. 7. I was given many lame reasons for the refusal: ie supposed new regulations that cheques can only be used for payments to the same bank, that I should present the UOB cheque at SCB etc. 8. The upshot was that my cheque has been wrongfully refused – and suggests that cheques are no longer an acceptable form of payment. 9. I request an apology from Mr Pi[pat for his evasiveness and rudeness in abandoning me in the branch – and compensation for my wasted time.
United Overseas Bank / UOB Bank Reviews & Complaints
Dear CS HOD of UOB I would like to be contacted to provide feedback on the Extremely Bad Customer Experiences & Great Disappointment with UOB lately. Being a long time & loyal customer of UOB for both my personal accounts & companies accounts. I would like to highlight the unhappiness I have with the Bank for the last time. Things are getting from bad to worse especially from the KL Call Centre. Call back, promises to customers for follow up are not delivered. Very bad & damaging to UOB as 1 of the Major Banks in Singapore. I can be contacted at [protected] 24 x 7. Looking forward to hearing from the Bank ASAP. Yours Sincerely JChua
United Overseas Bank / UOB Bank Reviews & Complaints
Dear Customer Service Officer, we have just ended a telecon. with your Card Centre hotline officer and totally disappointed with UOB service level, its managerial staff’s ( Mr Sammy Koh; manager at Customer hotline) standard of service level to a point of being disgusted. On 2 Jun18(Sat) my hubby (Mr Goh) applied for UOB JCB card and as we are travelling on 7 Jun18, he selected the 1 working day delivery option with an additional fees to pay. On 4 Jun18, he called in hotline, the officer informed application not approved.He explained its urgent and for officer to kindly input a chaser for this request. On 5 Jun18, he called in hotline, the officer informed application not approved and again he requested for a chaser. On 6 Jun18, 12.11pm, he called in again, the officer told him the application was approved and delivery will be on same day today. Then my husband enquired what will happen if no one at home at this timing, the officer informed that the delivery will be dropped into our letterbox. We arrived home around 9.30pm and find no delivery and call in hotline. It was confirmed the following by your hotline officer after their investigation: 1. instruction was not included to courier co. to drop the package into letter box if owner is not at home=> oversight by UOB staff; staff not trained in handling cases 2. approval of card was subjective to approval hence the approval was not on monday but on tuesday around 7pm => UOB mis representative of their advertising about 1 day turnaround to get the card. ( means they can take 5 or 10 days to approve your card… and client cannot say anything) BTW, my hubby is a current UOB customer and with a UOB credit card and bank account… why is there a need for this more than 1 day’s approval? 3. Manager of Customer hotline( Sammy Koh) has zero customer service mind and minus emphathy for customer. Unless it is no fault of his lack of service level but more of the bank’s inflexible policy to act on case to case basis. This is because we requested for morning’s delivery in view of the various lapses on their part but yet was rejected a few rounds of trying to get the help. In anyway, we have requested to cancel this card and we are more than ready to share with any potential UOB clients on its bad services. Beware and be ready to be frustrated by their terribly wrong services. Sincerely, Mrs Goh
United Overseas Bank / UOB Bank Reviews & Complaints
Dear Sir / Madam I am very disappointed and sadly writing this feedback about your Customer Service Officer who call me on 15.08.18 @ 1415hrs at [protected] . As per our tele conversation he was saying my housing loan was overdue. I told him I already adjust my CPF for this month as the interest change. I also paid the short payment for last month via cheque . Then he say there is a other additional charge for this . So I request for a waiver, or I can talk to the higher officer who can help me in this issue. But he so helpless & say words like I can”t promise . I am so disappointed by UOB customer service. Hope the Department Head or Higher Manager can call me at my mobile – [protected] Kamal
United Overseas Bank / UOB Bank Reviews & Complaints
Dear Sir/Madam, My name is Lakshmi narasimhan Lakshmanan. I live in Singapore and attached is my IC and Indian Passport (I am a permanent resident in Singapore). I earlier met with one Mr. Asanka Sonnadara, Sri Lankan, whose passport and other details of his Sri Lanka entity and emails for investments are as attached. He visited me twice in Singapore and took investments in bitcoin and took money in Singapore dollar to his UOB bank account in Singapore as well as to his commercial bank in Sri Lanka. The funds were taken with agreement as attached to generate investment returns in equities and forex trading through bitcoin.; He paid the first instalment of interest after first week. After that since September 2018 he started playing games that things are getting stuck here and there and finally confessed one day that the funds are lost while he was still in Bali Indonesia. Later he visited me again in Singapore to explain the situation and got another 16500$ to help in bitcoin trades with promise to recover the losses. Here also he paid some money initially and after two weeks he started giving reasons for money not being paid. He said his mom is undergoing heart surgery and is at the Government hospital in Colombo 7. He keeps saying that I need to pay him more money to get the original. In this way he already got few thousand dollars, and 100 k LKR recently as well. The original money I gave was 45000$ and the additional amount of 16500$ was paid later. I would like to lodge an official complaint for investigation on him to recover the money along with the interest with fraud bureau and make sure his name is black listed on the account holders list. Asanaka Sonnadara”s mobile number and email id – LK – ?+94 (77) 160 4082 Singapore -+65 8187 5650 email – sampath.[protected]@gmail.com Hope to hear back soon on a positive response. I am available for a call any time to give more details. Best Regards Lakshminarasimhan L Mobile +65 [protected]
United Overseas Bank / UOB Bank Reviews & Complaints
Dear Sirs/Madam, On 29th June 2019 11:45 am I had an appointment at UOB BEDOK BRANCH to change my existing saving account to UOB ONEaccount as informed by your banker (Ms. Dewi, mob:8106 0188) that it is required to upgrade my account (account number [protected]) due to the existing account was too old. Everything was smoothly along with the Banker’s explanation and signed all related documents for the application. I’m being told that I will be receiving a soft copy of all the documents I signed via email immediately after document submitted. However, I did not receive any email thereafter. Nevertheless, I have to follow up again and again until recently I been told and confirmed that the documents that I signed which contain all my confidential details on 29 June have been misplaced and therefore I now been requested to re-do all over again. I have entrusted UOB for more than 10 years for putting my savings in the bank but now I’m truly disappointed. Being a reputable bank should safeguard the client information and even if there is an incident of misplacement of client document the bank should inform the client immediately and settle the issue timely and not waiting for the client to follow up and inform the client. This is totally unacceptable. This is very disappointing and the ridiculous service I ever had with UOB. I would kindly request you to look into this matter immediately as much as you have already make lost personal account details which are confidential and UOB poor service in response to their valued customers. Sincerely, Lan Mei Why
United Overseas Bank / UOB Bank Reviews & Complaints
First incident: not sure of the date called to check the status of my online uob account and credit card application. The customer rep suggested me to contact cpf board so they can submit my financial details (income tax assessment) to uob> this was shocking and when I asked him if he”s sure what is he talking he said he gave me wrong piece of info. Second: opened my account with uob finally after walking to the raffles city branch on sunday 3 weeks ago. Managed to open my account and submission for credit card put in, next week I called the bank official to check the status and was told he will get back to me. Today I called the hotline and credit card dept rep shocked me again by saying my account is under review. I asked is he talking about credit card or account. He said it is my whole account under review. When I cross checked with him asking few question he transferred my call to account dept who refuted the information saying my account is very much operational. And to check the status of my cc application the lady transferred my call back to cc dept where a lady name ammeta informed me my cc application is cancelled by previous rep at 4.41pm 6th dec 2016. At this point of time I am so upset and so wanted to end all my ties with uob. Please assure this won”t happen to any other client of uob.
United Overseas Bank / UOB Bank Reviews & Complaints
For collect a cash cheque, I need to wait for plus minus two hours that is not excepte to me. As a world first class country and banking system UOB banking system needs to improve by providing more information. Our 2 hours time from my life wasted that had a very good value and especial … UOB should look into this matter that can”t happen to other
United Overseas Bank / UOB Bank Reviews & Complaints
For more than 2 years now, i have been trying to resolve this issue. I had originally been given a secure token that gave me a security passcode to get full access to my on line UOB account Over the past few years, the internal battery drained and i was getting a warning that the battery was low. At that time i had contacted UOB to get a new secure token and sign up for a passcode to be sent directly to my cell phone number. I no longer live in Singapore and can not visit my local branch to do this face to face. After dozens of calls, emails and following all the instructions given to me on several occasions to send several forms to UOB, This is still not resolved. Now the battery on my Security Token is gone and i have no way to get full access to my account. I have credit card bills to pay, from UOB, and it is ironic that the system UOB has in place provides me with no way to actually pay my credit card obligations to UOB since i can not get assess to my account.
United Overseas Bank / UOB Bank Reviews & Complaints
Gary lee from uob bank raffles city branch singapore refused to open a new account for me because I am a foreigner. This is racism which I find very common in singapore. I rang uob the day before who told me I needed I letter from my bank in australia which I produced along with my passport and a rent statement from my landlord. I produced all required documents and was told I needed to login to my overseas bank account so I could prove to gary lee that I owned the account. I did this however he rejected opening the new account because I was a foreigner and not singaporean. I find that he discriminated against me because I am not from singapore which I find to be racist.
United Overseas Bank / UOB Bank Reviews & Complaints
Good morning to whom i concern, I just one to feed back one of staff name louis Luye Yoong siang when I go uob in amk hub to deposit money while he stand beside me while I deposit he approach me & up sell the saving plan this evening. So i agree to listen but never agreed with purchase the plan but i told him i need to consider first than i will get back to him. However i was so angry when i told him i need to discuss with my wife he told me as a men we should make our decision not everything need to discuss with my wife. Suppose i interested to sign up but he keep on pushing up sell without respect my decision when coming to the end he say fine now i know love is blind. I wonder why even i did not sign up immediately he have to say those words I know he his angry because he did not close the deal & when I left I believe he told his ladies colleague sit at seat talking bad about me. I hope you all can take action against him i don’t like the way he approach or say those word no point to force a person you buy if I interested to buy I will but if no than just say hope you can go home consider than can look me. As sale person I know he need to close sale so that he can earn his comission but not the way even I did not sign . I very disappointed uob have hire this kind of personal banker first time I experience that . I would like you all to give me a good explanation on this issue. Because of this issue I have no confident in uob. I hope you all can handle well this issue without telling him I was the one who complaint about him. Sincerely yours Lucas
United Overseas Bank / UOB Bank Reviews & Complaints
Hai good day, today on 29 of octber 2019 i went to one of a uob bank in pj old town to replace my debit card. actually i came at 1.00pm bt yet still im here sitting and waiting here for my card not because lot of customers its because they dont know how to process a new card what! same ques was in my mind??here was totally bout 5 of them..all the 5 are in meeting discussing how to process the card..so funny..im waiting here more than 1hrs like a fool???????. regarding the mannerism..hahaha funniest part they actually are doing like a fish market this doesnt look like a bank..they talking loud in chinese language and discussing something in front of me..i dont even understand yet i can guess there was a prblm for them regarding my card??im not that fool actually. i gave my ic for verification..they simply bring my ic to upstairs without my knowing..what the hell??????? what kind of service is this? may i knw pls? can u guys pls work hard and change their behaviour will be helpful for us to come n do or ask something.thank you.
United Overseas Bank / UOB Bank Reviews & Complaints
Hi ; I have waited 7 days and never recieved my cash back . It happened at atm 952 on 1st April 2019. My cash was 50$ notes 85 pcs .i felt so disappointed it took so long and made Me worry and it caused my cash flow problem and cannot transfer back home ! I made report immediately and kept getting the same answer like still investigating and never bank in yet . I even visited to UOb branch and made report. I am hopping to get my money back immediately. Pls action ASAP
United Overseas Bank / UOB Bank Reviews & Complaints
Hi, I first got to know about my above card got suspended in sep2018 at the kiosk counter. I called up and was informed that its due to some verification required by the bank that I failed to submit. I was then guided to email the document required to respective address with some code which I did it on that particular day. I was promised it will be done within a week but to no avail. So I called up again and it was assured its ok. But when I try to use it in oct, it got rejected again! I calked again and they lifted it gain.in nov the same whole story happened again and I was told the document that I sent ain”t enough?!! I’m getting very upset then but they assure me again to settle it and”this time all should be ok”. But it never happened. I was confused and requested my new card as it was expiring in dec18. I was assured again to sent my new card one month before its expiry but I only received it in end dec18!. All this chain issues makes me sick! After being a customer with uob for more than 20years, how can you embarrass me at the counter with such rejected card without any information upfront?? Soi decided not to respond to any of uob calls anymore since then and I requested for termination of my card. Finally, my suspicion on uobs integrity pertaining this issue is justified today when miss may from your so called retention department called me up today to offer a 3yrs waiver if I retain the card. When asked did she know the reason of my request to terminate, she answered as”here written as low usage”… What??!!! Its definitely an integrity issue. What kind of lie is that??? I trust no more and asked her to proceed with my termination request. I hope by writing this complaint, you can get the root to those who is responsible for this nonsense as I cant tolerate such integrity issue.
United Overseas Bank / UOB Bank Reviews & Complaints
Hi, I would like to ask if it is possible to not receive anymore cold calling from UOB insurance. It is not the first time I am receiving this. I already politely rejected the offer and yet the agent still insisting on me purchasing. And on a morning 10am? Seriously? I need my sleep. The phone number of the caller is [protected]? and her name is Louise.
United Overseas Bank / UOB Bank Reviews & Complaints
Hi, my name is liew kian hoe. This is the 2nd time I am writing to uob about your credit services. I receive a phone call to change my platinum Visa card to prvi miles card. And I distinctively requested 2 times to uob card center, not to immediately de-activate my platinum visa card and give me 1 month grace period to ensure the new card can transact properly. My platinum card was de-activated before I receive my new card. Now that I received my new card, I was told that the last month credit was transfer to the new card, (Which is very stupid) and due to some processing problem that uob has in the new card, I need to clear my last month credit as I reach my credit limit now. Which would not have happen if I was given a 1 month grace period for my platinum visa card. Hope someone in the management in the correct level can resolve this stupidity. Have a nice day.
United Overseas Bank / UOB Bank Reviews & Complaints
Hi, to whom it might concern, I would like to report a potential financial misconduct by one of UOB employees and I would like to ask for a formal explanation of the situation from the bank. On 29th Feb, 1206pm, I walked in UOB orchard branch to open an UOB ONE account. I had mentioned to the servicing RM Teresa Lee (representative number LSY300379720) at the counter 13, that I would like to open an UOB ONE account and potentially look into purchasing a Prudential investment plan. She suggested filling up “My wealth planner” was required even though after I clearly indicated I was NOT going to buy the product on the day. She explained this was a standard process, I had then done the form with her and the file did indicate product recommendation from UOB bank was Prudential PruWealth II (5-Pay). However after being told having to update my personal details with UOB first before opening an account or further proceeding anything, I did NOT manage to open the account on the day, neither sight nor sign any documentation related to the said Prudential investment plan. I left the bank around 1345pm. At 1435pm, I received a message from Prudential saying “Proposal for Alexis Tianxi – PruWealth II SGD 5-Pay has been accepted. We will contact you soon.” I would like to understand from UOB that how it was done without me sighting nor signing any documentation of Prudential thereafter resulted in such proposal had been accepted. I believe such act was done without my consent. I strongly believe my consumer rights would protect me to be at least informed before such proposal, if any, was submitted. I reserve my legal rights to take actions against such misconduct at UOB and I reserve the my consumer rights to formally file for a complaint with Monetary Authority of Singapore. I would appreciate concerned department of UOB could share with me a formal explanation and how to resolve the matter, should there be any financial implications. Thank you. Alexis Tianxi [protected]@gmail.com
United Overseas Bank / UOB Bank Reviews & Complaints
I am calling Singapore UOB hotline and seek help in my outstanding bill which I already paid. The person who named SATUA (he spelled the name to me) sounded very rude and raised his voice because I don’t get which date he wanted in the statement(letter). Moreover, he raised his voice not only once which makes the whole conversation very tense and uncomfortable. This incident happened in 20/05/2019. Around 18:40-18:55. Please look into this employee of yours.
United Overseas Bank / UOB Bank Reviews & Complaints
I am very unhappy with uob services; kenyu from the card services and his team. 1. I had called in to UOB to check about my quarterly credit card cash back 4 to 5 times. The final time was 26 of may at 10am, 11am. Your officers encouraged me to spend more in the last month of the quarter so that I can make a credit card appeal to be eligible for the quarterly credit card cash back. However now your officer kenyu is singing a different tune and say the appeal is not successful and I will not be getting back the cash back. This is really alarming. If UOB is not able to fulfill your promises please tell your officers not to over promise and paint a false picture to customers. Should I have known that the credit card cash back appeal will not be successful, I would have jolly well spend the 2k plus with my Amex or Scb card. This is very disappointing and leave me with anguish because of the discrepancy in the messages delivered to me. Is uob standard that lousy? Is there no regulation on what the officers say? Don’t over promise if uob cannot even materialize the promise! N don’t push your responsibility to customers! This is totally ridiculous! Your officer Kenyu is incompetent and unwilling to help. 2. I got into an investment scam recently. The investment company insisted that they had deposited an amount of 300usd to my credit card account ending with -4721 which was already ceased. Yet they kept insisting and provided me an arn number. I sent all these to Kenyu a week ago and until now he is still asking me the same thing today just now without any progression to the case. I said this is a scam and I will definitely alert the police on this. I would request for a credit card chargeback since this is a scam. I seriously don’t understand if Kenyu understands what is the meaning of a scam. All in all, if UOB is so incompetent and so inconsistent with its replies to its customers, please terminate all my accounts. I do not wish to be a loyal customer of uob anymore and yes I will publicize this in the news and social media about my terrible experience with uob.
United Overseas Bank / UOB Bank Reviews & Complaints
I am writing in to express my disappointment about the failed application of the UOB ONE Card. I received an email from your bank on 14th November 2019 (Ref. No. R-CC/CP/CB/AO/[protected]) stating that my application for the above card had not been approved. Since September, I have submitted countless application for the UOB ONE card. Each attempt was met with non-approval without any clear explanation. This had left me disillusioned by the action of the Bank, whereby I believe transparency should be the cornerstone of the financial industry. I faithfully believe that I had met and exceed eligibility requirement for the card, which explained why I am appalled by the bank’s decision. To further support my application, I keep a healthy balance in my account with the bank. I have a perfect record with the credit bureau. The non-approval of my application had inconvenienced my plan, as I am unable to consolidate all my finance needs with one trusted partner. I have no such encounter from competing banks. They are sincere in their approach. They clearly exhibit this by offering me their credit cards solution with a promise of instant approval. They hold true to their words and promises, which I found UOB has been lacking. Witnessing this only elevated my disappointment with UOB. I expect the bank to provide a reasonable response on how this non-approval decision was derived. This will facilitate in my decision on the feasibility of continuing my banking relationship with UOB. Learning the reason behind my non-approval, enable me to rectify the issue and try to resolve it. If it still remains unfeasible, then it will be best interest for both parties to end the banking relationship here. Like many business professional, I valued convenience and trust when l established relationship with banks. I prefer an institution whereby they can provide a one-stop solution (deposit, spending, retirement and investment). If UOB is unable to fulfil such pre-requisite, I will have to seek the next best alternative in meeting my requirement. I look forward to hear from you in having the matter resolved. Thank you
United Overseas Bank / UOB Bank Reviews & Complaints
I applied a mighty Fx Account on 14th August, at the AMK branch, and it has been nothing but trouble since then. Firstly, the staff keyed in my name wrongly. This resulted in a chain of mistakes and I had to make 3 trips down just to return the cheque book that has a wrong name printed on it. Back when my MightFX application was still pending, the staff assured me that she will rush through the application, and i was asked to wait 11-14working days (from my applied date). Even after waiting for so many days, coupled with the fact that i reiterated that i will be leaving Singapore to study abroad for 2 years (flying off on 8th sept), no progress was made by the staff tasked with helping me, and it was only on 31st August when i called in, that i was told my MightyFX Account was created wrongly that my application got rejected. Why have I not been informed of this crucial detail despite countless reiterations that this is an URGENT matter? Secondly, there is an obvious gap in the information and knowledge that staff possesses. For example, I was told to wait for my MightFX to appear in my mightyapp by staff A, and to apply mightfx through the mighty app itself by staff B. This varying information resulted in confusions which ultimately made the entire process littered with unnecessary trouble. Lastly, it is very obvious that the staff in charge of my case has little to nearly zero sense of responsibility. After the screw up with my application, she has not been responding to my calls for help with regard on how to resolve the issue. In summary, my experience with your staff has been an outright disaster and reflects on 1. how little the staff know about their application processes, 2. how unfit the staff of concern is to be dealing with customers, 3. overall, low sense of responsibility. For the sake of future new users of your bank”s services, please look into this simple matter seriously as it ultimately portrays your staff and transitively, your service line, poorly. Thank you.
United Overseas Bank / UOB Bank Reviews & Complaints
I deposited a $80 cheque ( from SMRT) to be deposited into a joint UOB account with my wife. I received a rude shock from a Mr Gissord today (13 Jun) that the returned cheque was wrongly mailed to his address. It seems that the cheque had been returned because the joint account had been closed(I must have forgotten). Confidentiality is everything and i am abhorred that the cheque was returned to the wrong person/address. What would have happened if Gissord didn’t bother to call to alert me – I would be left in the dark. Further, the cheque was deposited some 2 wks ago – why did it take so long to be returned? It may be just $80 in this instance but what if it was a much more significant sum of money? This careless mistake is not acceptable for a large bank like UOB [removed] [removed] HP [removed]
United Overseas Bank / UOB Bank Reviews & Complaints
I had called the customer service to ask about my salary which was credited. I spoke to 2 different customer service agents, Lotus and Rhydil on 2 different calls. Not only did I feel that I was not getting the answer that I wanted, I do not even feel that they even put in any effort to try. On top of that, I don’t appreciate the tone that sounded frustrated with my queries. I should really consider changing my bank account.
United Overseas Bank / UOB Bank Reviews & Complaints
I had make 2 online TT payment in USD$ to my oversea supplier in Hong Kong and UK using the BIBPLUS on the 27/06/2018. But till today 11/07/2018, both my supplier had not receive the funds in their account. I had make numbers of compliant over the UOB hotline, . but each time they told me will get the remittance department to contact me but till today nobody contacted me. And I had also fill in and submitted the form 1 over week to request for the tracer document of the funds where about, . but UOB still did not reply or contact me. Now both my supplier are thinking that I am fooling on them and they does not want to release the Goods for shipment and my buyer”s are now also thing that we are a con company that accepted payment and did not do deliver to them. I hope that the UOB higher authority can make an investigation to my case and give me a good and acceptable reason and reply immediately. Now our company reputation and trust is already tannish by our bank UOB . and we are now in a great huge losses in our business as the supplier”s and the buyer”s don”t trust us anymore . UOB Bank compliant department authority Please contact me immediately upon seeing this email. my numbers [protected] ( Mr Kelvin Pang ) my email : kelvin.[protected]@gmail.com
United Overseas Bank / UOB Bank Reviews & Complaints
I have been a customer of UOB for about 20 years or more. I am now trying to get a statement of my savings account. I need to show 4 months statement for a Canadian study visa. I am shocked and disappointed that a bank such as UOB has no facility for me to get any statement of my account. There is no estatement option on a savings account. There are no statements sent to me for my accounts. The only way to get a statement is to personally go in and request a statement every time. I am now living in Malaysia and have no option to go to the bank. I have never heard of a bank that does not provide statements every month as normal protocol. I should not have to make a special request. As soon as I return to Thailand I will close all of my accounts. Many people I know have moved to other banks such as CIMB or K banking as they are people friendly.
United Overseas Bank / UOB Bank Reviews & Complaints
I have been a Long time customer of your good bank. Call in to the customer service hotline on 4th Oct 2019 between 11.30pm – 11.50pm for assistance with regards to several queries on my credit card statement. The officer who I spoke to is Ms Yau Lee Kon. She is not helpful and not clear in giving me information to my questions. All in all, I am really not pleased with her service. I have never experienced such an unpleasant customer Officer from any bank. My personal experience with UOB has always been good up till this point. May I suggest the bank to consider re-training this particular staff or assign her a not customer related job otherwise it’s definitely a lost of your bank’s good reputation and branding.
United Overseas Bank / UOB Bank Reviews & Complaints
I have submitted the report about the wrong funds transfer after 3 days of transactions. They said one month to get back the money after that become 2 months. Next is ask me to report the police. Within 3 months, they didn’t update me anything and when I called they gave me the different information. They blamed to ocbc and it is the one who didn’t corporate. Now is 6 months already and they refused to take responsibility and update about the situation. The bank is really sick and irresponsible.
United Overseas Bank / UOB Bank Reviews & Complaints
I lost my credit card at shopping centre. Before I call the bank for block the credit card, there was one transaction went through. I only notice when I saw monthly statement. Now I call the bank for verify with merchant for who use my credit card. Are there find who use my credit card and give punishment? How far the investigation going on?
United Overseas Bank / UOB Bank Reviews & Complaints
I opened a UOB ONE account last year and was offered a UOB ONE credit card on the spot but I rejected it as I do not need the card at that point of time. Fast forward months later, I’ve decided to apply for the card and did it online but was rejected twice. Thus I contacted the customer service as I felt I am more than qualified in terms of income and the amount I have deposited in UOB. Customer service was unable to explain why the application was unsuccessful and he advised me to apply the card at one of their branches. I went down and sounded my concerns and the guy who attended to me didnt see an issue with my credit standing and he did another application for him. However, I received my 3rd rejected application with a letter to inform me to get my free credit report from CBS. I got my report with an AA rating, score 2000! Disappointed I contacted the customer service and asked her on who I should be speaking to but she was unable to explain why the application was rejected or was able to advise on who I should be contacting regarding such issue. She told me that no one will be able to help me even if I make a visit to the UOB branch. She told me to pledge 10K instead to get a card. I read about cases where pledging does not guarantee a successful credit card application if the bank does not value you as deserving of their card and this incident made me feel that I belong to that unworthy category despite my very healthy deposit amount with UOB. A total disappointment for my first card application with UOB. This is ridiculous and unacceptable! I cant believe that there is no one in the UOB who take charge of such matters.
United Overseas Bank / UOB Bank Reviews & Complaints
I sold my flat and got some lump cash. I placed an fd of $20k for 6 months and went to usa the next day. I had over spent my money in savings account as I had withdrew it from atm in us. Planning for a better future I plan to use my fd as 2nd chance. More than a month before maturity I called uob to instruct that they put my fd into savings account. Unfortunately, uob claim that I had “borrowed” the money. So I cannot have my money which I placed in the bank. After miserable investigation I realized what happened. I had given to my sister an atm card and pin to run arrands, pay bills etc while I was not in singapore. She also to open my letters. Three months before maturity of fd, my sister and I talked, I agreed to give her a huge loan for renovation cost of her new flat. I said “later when I have back my fd”. I also said I will have uob send cheque or cashier order. Great surprise for her that uob decided to send an approved loan chque of $15, 300. This is without my knowledge, request, approval. My sister see it as “this is it” the loan for her so she bank into my atm and withdraw for renovation. She did not know that I had a difficult situation, had used up my other money, etc. So I could not have excess to my money, which I had wanted to use some first and then instruct uob to issue cheque so my sister can have it as loan from me. But situation change unexpectedly that I got confused, miserable, shocked, and although my sister paid bank and myself gradually, I failed. My ambition to study, learn driving, get a used car, etc had broken to pieces. Again my money, the 2nd chance I hope, fell into drain of miscalculation and unnecessary spending, etc. I acknowledge my mistakes include use uob, and gave an atm card of another bank and pin to my sister. Bottomline is the unacceptable fact that uob mailed a loan cheque without my knowledge when I am about to have my own money. Uob cause my ambition to fail and great embarrassment for me as I had to talk to my family about my personal problems. Uob never feel sorry or admit wrong for sending me a huge cheque when I never request it, or even immagine it. They blame me and my sister for the misunderstanding. Sadly, uob acted arrogantly, and mas never care, as they approved the practice. Alternative way to sell loan, overcoming dnc law. This happen few years ago. I blame my failure to uob, but uob refuse to pay me any compensation. The arrogant rich people in singapore also never understand the pain that I went through. Senior singaporean
United Overseas Bank / UOB Bank Reviews & Complaints
I Thong Lee Choo Judy Ic no S7525582I like to make a complaint about calling your oub hotline 4times already about my Oub one card [protected] has been charged on7 Aug 2018 $21.20 when this card has not been activated.1st call was on sept 2018 when I receive the bill.I am very sure is card was not been activated cos I have try to use it around the same time is use not approved.and I have call your hotline at that time telling me my card was not activated, I have inform you to my phone number has changed I can only activated my credit card from your branch, I had requested your staff to send me a change of mobile number form for me but I haven’t send out yet.i call so many times hotline staff inform me, investigate staff call me once but I did not pick up, and did not call me anymore.hotline staff for me that transection the card was activated, you mean only that transaction was activated after that the card was not activated.it don’t make sense, and I have been calling your hotline last call was on 27/10.they should know i’ve been calling and follow up ASAP.but no reply I can even received my next bill with late charge and interest. What that of service is this ??I hope to hear from you ASAP.i have speak to your stuff like loshini, Fazih and Taan. Please help.