I have opened a case due to some issues I have experienced at the theme park through the guest relations service, and initially I have been taken care of very cordially. It was my 9th time in 9 different years to Universal complex and for the first time we had issues. I am from another country, and always spend my vacation in Orlando, cause we are all theme park fans. This year was the first time with a baby, so we found out about the child swap option which is great for babies parents. Unfortunately, while trying to do it on the Simpsons ride, my wife kept the baby while I went to regular line with my brother, but the girl working at the attraction told her there was no child swap on that particular ride, so she got confused and thought she could have misunderstood because she doesn’t speak English very well. After riding the attraction, me and my brother have waited for a long time, looked for my wife, but once she thought there was no swap area, she waited outside while we were looking for her inside and that took time. Even worst, afeter we left the ride building and finally reached her, I tried to talk to the Ride line responsible to explain the situation and ask for her to ride, but got a big NO as answer. I honestly don’t know what happenned. What we have experienced at the Simpsons ride is hard to explain but even hard to experience, because it just “killed the mood” and after that it kind of changed our points. After a fes days, we have experienced another issue on the mummy attraction, cause after spendin more than one hour on the line, they said it could not work anymore on that night. And there’s more… On New Year’s Eve we got to the complex around 8:00 PM, parked our car and after entering the park I have realized I got the change wrong. I was supposed to get 83.00 but got only 73.00. Obviously it wasn’t on purpose but you know, it just kept getting his year visit a worst experience. We got disappointed, and for the first time we are not sure if we are coming on next year or not, due to this year’s issues and my wife couldn’t even ride her favorite rides which is not gonna be possible cause our passes expired yesterday. That being said, as I have mentioned initially, the guest service representative who took care of our case was very polite while we were still in America, but once we got back home, I didn’t even got email answers. I must say we had a partial compensation, cause after describing the facts, this attendant provided two compensation ticket for one visit, and that was the beginning of a new issue. We were three people, so when we redeemed the tickets and the kiosk girl told us we would have only two tickets, my brother got even more upset and quit. I have tried to contact the guest service about it later, but never got a new answer, so I honestly feel bad about it. I have already spent thousands of dollars at the parks, restaurants, stores and that is the way they treat us? I am a great American way of life and business fan, and that is why I got so sad about it. It’s not the way of handling this kind of issue. .
Consumer Reviews and Complaints
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On September 17, 2015, at approximately 5:30 p.m., Principal Inspector Eric L. Jakeman and Jason Sibley from the Los Angeles Building and
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Universal Studios Reviews & Complaints
Anyone planning to go to universal studios Singapore BEWARE !!! We were on holiday and decided to go, long story short after spending most of the day in ride queues we were in tha queue for the second time for the Jurassic park ride (first time we queued it broke down and we all had to leave) after like 2 hours we end up on the ride surely enough it fails and leaves us stranded in a raft for 2 hours while the brain dead staff try and get us out !!! DO NOT GO TO THIS PArK ITs SHIIT !!! I was furious went to management demanded a refund, they just say (after making me wait another hour) no refund you can come back tomorrow … Wouldn’t go back if elvis was there !!! Disgrace absolute disgrace
Universal Studios Reviews & Complaints
Beware of any information that the customer support department offers you from the number for their tickets on their website. That number is [protected]. First of all everyone has different information about special ticketing (VIP, Express Pass, etc..) but more disturbing is an idiot supervisor or manager up there. After not getting a straight answer, I talked to the manager named Faith and she told me I could purchase a 7 days ticket. When I got to the park the offer expired and they wouldnt let me in. Needless to say, it ruined my trip as a flew to Florida for vacation and didnt have extra money to buy new tickets. The park officials said that Faith should have never allowed those tickets to be sold on the dates which she sold them to me. She sounded ignorant on the phone but I figured she was a manager so… She is a stupid idiot and scammed me for over $500 and ruined my vacation. She needs to be fired. Call the park for real information as the site and the site’s customer support doesnt have a clue.
Universal Studios Reviews & Complaints
During a parade my son was yanked by a character and attempted to be thrown into a “garbage can” He is 13 and was in tears because it hurt as you can see in the pics. My sister caught it on video and there was definitely unnecessary roughness, no character (employee) should put their hands on any child. This made the rest of the day unpleasant for him and the rest of our family. A park manager should have come up and spoke with us reassuring this will be taken care of but did not!!!
Universal Studios Reviews & Complaints
Every year that we go to Universal Studios we get differing advice on dietary requirements: Two years ago we were told that the cheese used on pizzas was definitely vegetarian and had no animal rennet in it. Last year we were told by the head chef Bob Burdock that the cheese pizzas were vegan (which was a lie.) Last year Michael Aubun carried out extensive search and told us that the cheese on pizzas was not vegan but vegetarian and the head chef had got confused. This year I was told straight way without any research that the cheese was not suitable for vegetarians and had animal rennet in it. Surely this is illegal to tell any old lie to customers with dietary requirements. The customer services at Universal Studios is terrible and no One person deals with you and no-one seems to know what they are talking about. Debra Robinson
Universal Studios Reviews & Complaints
Hello! I bought the Exclusive Limited Edition gift set at Walmart today. The packaging says Blu Ray, dvd, digital, Funke pocket key chains. I bought from the Jurassic World cardboard display. The box appeared new and factory sealed. When I opened the box and the blue disc container, it appeared to be factory sealed also. Inside the blue disc container, the contents were the blue ray disc, the dvd disc and a paper insert for “interactive baby blue”. There”s no paper containing the digital code or instructions. I searched the box carefully and can”t find the digital code. Could this be a factory error? I enjoy streaming and was looking forward to adding this movie to my collection. I can send a copy of the receipt if you like. Can you please help? Thank you, Camille Goodin [protected]@ icloud.com
Universal Studios Reviews & Complaints
Hi, I took my friend and his 3 kids and my 2 kids who never been to universal studios Hollywood yet on Sunday June 23, 2019 to the park and told them about thrilling rides like King Kong 360 4d ride at studio tours and Jurassic Park water ride and mummy. All 7 of us paid regular ticket price and left extremely unsatisfied. We all were looking forward to Jurassic Park water ride that was closed for renovations and king Kong 360 4 d ride with 4d glasses was having tech difficulties so we didn’t get to even see it. Plus mummy ride had technical difficulties as well and was temporary closed . In addition to it there was a technical difficulty with a ride a hog wards castle. It stopped in the dark on the top and stayed still for 10 minutes. I am extremely claustrophobic so to me that experience was frightening. I’m dissatisfied and disappointed about the whole experience. I believe we should be reimbursed for this unsatisfying experience. Regards, Natalija Nezbailo [protected] [protected]@yahoo.com
Universal Studios Reviews & Complaints
I am a Florida resident and tonight (10/25) I took my daughter to Hard Rock Live to see her first concert. We used the valet parking option as it was only $26 according to the valet who gave me my ticket…fast forward 2 hours and 28 minutes and we are back at the valet to get our vehicle…thats when I almost had a friggin heart attack! The first 2 hours are $26 and anything over that automatically goes to $65!!! I was NOT told this and if I had been told, I would have parked across the street in the parking garage. When I tried to talk with your valet staff about being only 28 minutes over…they pretty much said “im sorry but those are our rates and it doesn’t matter if it’s 28 minutes or 1 minute over 2 hours…you have to pay the $65. So I paid your ransom…your ridiculous rate which makes no sense and i promise to never EVER come to Universal for anything ever again. My daughter loved the concert and we had a great evening only to have it destroyed by Universal Studios greed! I plan on posting this on every social media platform i can to let people know how Universal in my opinion deceived me…im a single father and tonight cost me a lot of money…money that could have been used on my children, but now its in your pocket. Shame on you Universal Studios… you’ve lost me and my family as patrons!
Universal Studios Reviews & Complaints
i bought tickets for my son and I to universal studios and islands of adventure, which included express passes, a “meal deal” package, and a “free” refill souveneir cup. we bought them a few months before our vacation. when you arrive you have to take your credit card and swipe it at a kiosk and enter a long confirmation #. my parents had bought the same package, and while my son and I had no trouble at the kiosk my parents did, they had to go stand in line to get their tickets printed. when we finally got to the gate my dad”s pass was saying it was invalid and they would not let him enter. it took about an hour before it was finally straightened out. when we were done at islands of adventure we headed over to universal studios and my parents passes were scanning fine but mine and my son”s were saying that out tickets had been reprinted and they would not let us enter. we had to walk back to guest relations where we were told our tickets had been reprinted at 3:30 pm (it was now 3:45pm) which would indicate that our tickets were being reprinted at the exact time we tried to enter universal. so had to wait for a supervisor to “investigate” the matter, which took over an hour, while we stood out in the heat. finally someone comes out and says it was just a kiosk malfunction which happens occasionally, and they would have to print us new tickets and express passes. when i told the supervisor we paid alot of money ($500) to come there and half our day had been wasted because of their computer errors she just shrugged it off, i didn”t even get an appology. i”d like to know how a kiosk just spontaneously reprints my tickets anyways, when you have to swipe your credit card and enter a confirmation #. furthermore, the meal deal is a joke!! there are only 3 locations in each park that you can use them, they are not well marked, they all have the exact same food which was really awful, and you have to wait in line forever to order. the souvenire cup is only eligible to recieve free refills at those meal deal locations as well, otherwise you have to pay for them. so all in all it”s not worth it. on top of all this, we had to wait 2 hours just to enter the wizarding world of harry potter section, that doesn”t even include the wait time to get onto the rides in there or to get into the stores which have a line as well, and the express passes are no good there. next time we will just stick with disney world!
Universal Studios Reviews & Complaints
I called today and after 40 minutes I was extremely disappointed with the customer service. On 8/26/2018 I purchased a tickets I though was for Orlando HHN but it for California. I called to fix it and the new fast pass rate went up $30.00. (order#20180925USH48922920) I spoke with supervisor Michael then Manager Jackie and I wanted the number to speak to Jackie”s boss Larry. Not honoring the $139.00 rate of 8/26/2018 is unacceptable. I think it misses the principle that I purchased a ticket FOR Universal horror night and the same rate SHOULD BE transferred to Florida UNIVERSAL. I am spending a lot of money at Universal next weekend and I am disappointed you can not honor the rate on 8/26/2018 with was $139.99 for the fast pass and not today”s rate of $169.99. The park entrance is the same but the $30 increase and my 40 minutes on the phone seems below anything I would expect from Universal. This is my third year going and I expect to pay more for a fast pass the closer I get to the date but I believe that I should have been given the rate when I purchased a UNIVERSAL fast pass. Please either give me Larry”s number or the CEO so I can express this unfair principle of charging me more than I should be charged. I should have been given the rate when I purchased it. my new order #20181005gcc14651822. Jackie”s answer was if I give it to you, I have to give it to others. I purchased a ticket on 8/26 and I am asking for that rate and nothing else. I hope my calls were recorded and someone listens to them to train for improved customer service. We spend a lot of money and this $30 does make a difference. thank you, Jenny
Universal Studios Reviews & Complaints
I hired the movie ‘Battlestar Galactica – The Plan’ and the rating on the movie was MA15+ strong violence but when I watched the movie there were sex scenes, nudity and many naked women & men scenes. This should be included in the rating of the DVD. I was so disgusted by the amount of filth in the movie that my husband and I turned the movie off before it was finished and I will be telling all my friends and family that the movie isn’t appropriate for people who don’t want to watch a movie filled with sex and filth. Yours sincerely Chantell Sampson
Universal Studios Reviews & Complaints
I purchased my son the yearly pass so that he can Universal Studios being a Fl Resident. On two occasions we have had issues. The first visit he was not allowed handicap access because they told him he needed a wheel chair. My son is an amputee but does where a prosthetic but after so much walking and standing for long periods of time it does bother him. On October 15th around 3pm he rode the Harry Potter Gringotts ride, at that moment they had him remove his prosthestic I guess for the safety of passengers and himself. When the ride finished he was in a total opposite side of the ride and did not have access to the prosthetic because it was in the beginning of the ride it was not transferred over to the other side. The attendant was very rude and told him he needed to hop off the ride on one leg not only jeopardizing him getting hurts but also humiliating him in front of everyone on the ride. I want someone to contact me regarding this matter he was not alone and does have witnesses that confirm the way he was treated. My contact information is [protected] and my name is Jackie Rivera.