I have opened a case due to some issues I have experienced at the theme park through the guest relations service, and initially I have been taken care of very cordially. It was my 9th time in 9 different years to Universal complex and for the first time we had issues. I am from another country, and always spend my vacation in Orlando, cause we are all theme park fans. This year was the first time with a baby, so we found out about the child swap option which is great for babies parents. Unfortunately, while trying to do it on the Simpsons ride, my wife kept the baby while I went to regular line with my brother, but the girl working at the attraction told her there was no child swap on that particular ride, so she got confused and thought she could have misunderstood because she doesn’t speak English very well. After riding the attraction, me and my brother have waited for a long time, looked for my wife, but once she thought there was no swap area, she waited outside while we were looking for her inside and that took time. Even worst, afeter we left the ride building and finally reached her, I tried to talk to the Ride line responsible to explain the situation and ask for her to ride, but got a big NO as answer. I honestly don’t know what happenned. What we have experienced at the Simpsons ride is hard to explain but even hard to experience, because it just “killed the mood” and after that it kind of changed our points. After a fes days, we have experienced another issue on the mummy attraction, cause after spendin more than one hour on the line, they said it could not work anymore on that night. And there’s more… On New Year’s Eve we got to the complex around 8:00 PM, parked our car and after entering the park I have realized I got the change wrong. I was supposed to get 83.00 but got only 73.00. Obviously it wasn’t on purpose but you know, it just kept getting his year visit a worst experience. We got disappointed, and for the first time we are not sure if we are coming on next year or not, due to this year’s issues and my wife couldn’t even ride her favorite rides which is not gonna be possible cause our passes expired yesterday. That being said, as I have mentioned initially, the guest service representative who took care of our case was very polite while we were still in America, but once we got back home, I didn’t even got email answers. I must say we had a partial compensation, cause after describing the facts, this attendant provided two compensation ticket for one visit, and that was the beginning of a new issue. We were three people, so when we redeemed the tickets and the kiosk girl told us we would have only two tickets, my brother got even more upset and quit. I have tried to contact the guest service about it later, but never got a new answer, so I honestly feel bad about it. I have already spent thousands of dollars at the parks, restaurants, stores and that is the way they treat us? I am a great American way of life and business fan, and that is why I got so sad about it. It’s not the way of handling this kind of issue. .
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This complaint and/or review was posted on HolySmoke.org on 04:12 am, October 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/universal-studios-review/.
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