This was the live chat report from UPS after they failed to drop off a package to address. Initial Question: Never received my package Carla V.: Hi, this is Carla V.. I’ll be happy to assist you. Carla V.: I am sorry to know that your shipment has not arrived.I know how important this package is for you. Just a moment while I check on that. Carla V.: I have checked the status of your shipment in our tracking system. Our records indicate that your shipment was delivered today at 13:44 to the following address: XX14 XXXXXXXX AVE. XX ENCINO CA 91316 Your shipment was released at the following location: PORCH Jason: I live in an apartment building…there is no porch. Carla V.: Have you had the opportunity to check the delivery location? Jason: There’s no package. Jason: Yes. Carla V.: Have you had the opportunity to check with other members in the household? Jason: In the apartment building? Jason: Do you know what an apartment building is? Carla V.: I am sorry that information is not on the system. At this point, a package investigation is required to further research this shipment. Please contact Amazon directly. Amazon prefers to handle shipment inquiries like this one directly with you. I am unable to contact them on your behalf. You can report this situation on Amazon’s web site using the following link: amazon.com/contact-us Carla V.: Options are available to have Amazon.com contact you via e-mail, phone, or chat. You may also enter your telephone number and have an Amazon.com representative give you a return call. Jason: So basically, your driver screwed up and you’re blaming Amazon? Jason: I’m going to post this chat online for my readers to see. Carla V.: I understand that this option do not completely meet your needs. I wish there were other alternatives available. Jason: Call you driver and find out what they did with the package…that’s an option. Carla V.: Unfortunately, I don’t have any other resolution options to provide. I am sorry that I am not able to completely resolve your situation through chat support. Thanks for contacting us. Bye now. Carla V. has disconnected.
This complaint and/or review was posted on HolySmoke.org on 17:38 pm, December 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ups-review/.
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