Dear Customer Service, I was in on the Urban Planet store Londonderry Mall Location in Edmonton to purchase some pijama pants which on Easter sale online from $12.80 for $7 each. I was ruthlessly informed at the store by one of the supervisor that these pant never go on sale and tell me to buy from online but at the store there is no such offer. Although that I have shown the supervisor that online price is currently on sale $7 and do not really said that the item is online only. Then the next day I went to West Edmonton Mall Urban Planet location and they have these pijama pants on sale with the signage for $7 each so I took the photo of the sale sign and went back to Londonderry to show the person that inform me wrongly. This time I spoke directly to the store manager named Tracy, she seem absolutely did not care what I am saying with a photo proof of sale on Easter. She said ruthlessly that she does not matching the price of this item for other stores mistakes or even head office. She does not really care to change the price selling at $7 for customers service sake! She repeated several times that she refused to do the mark down even if I have the proof of photo the the price was marked down from her own company head office. I was extremely upset at her altitude towards customer service…serveral staffs and customers also witness her extremely unpleasant and ruth tone of voice toward our conversation…in the end all I wanted was to inform the store to know better on the promotion of your own head office prices on sale items…Please forward my email to whomever handling customer feedbacks and hopefully the store manager could be informed to improve her customer service skills… Thanks Joe
This complaint and/or review was posted on HolySmoke.org on 14:15 pm, February 21, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/urban-planet/.
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