I arranged for the movers to be at apartment in Atlanta on July 28. I told the sales department I needed a full pack move. Theyarrived on time but that is the only thing good I can say. When they arrived they were totally unprepared to do a full pack because their paperwork did not reflect that. After 5 hours they left and I continued to pack for another 3 hours because they had no more materials. on July 25th I provided the Sales Department with an address and available move in date of August 10. On August 6 I had not heard from them and called. I left several voicemails until I finally got the sales department to physically get someone in shipping to talk to me. I was told that their paperwork had a delivery date of August 16. I rechecked the paperwork I signed and the date of August 10 is clearly noted on my copy. I could not be at my apartment on August 16 so we rescheduled for August 20. After I did not hear from them regarding my stuff, I started calling and was told on August 17 that my stuff was still in a warehouse because they did not have a truck. The General Manager (Lisa) told me she was trying to find a truck driver and would call me back on Saturday. I waited until Saturday afternoon and started calling. Lisa did not work on Saturday and never returned my call I called all weekend. The phone recording says they are a 7 day a week company – but they don’t answer the phones. I was finally told my stuff would be on a truck on Friday or Saturday the 24th or 25th. I was called on Saturday morning and told my stuff was on a truck and she gave me the truck drivers name and phone number. When I had not heard from the truck driver by noon Monday the 27th I called him. Instead of the truck coming west, my stuff was in Maryland and will not be delivered for another 4- 5 days. They are not apologetic, all they do is make excuses. I do not understand why the BBB can give a company an A rating when they continue to get the same complaints and the answers are never acceptable to the people complaining. I am anxious to know now if all my stuff will make it here and the stuff that makes it will be in good shape.
This complaint and/or review was posted on HolySmoke.org on 08:25 am, March 19, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/us-1-van-lines/.
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