On December 25, 2014, I purchased 7 airline tickets for approximately 3300.00. As a large family; single parent with 6 adopted children; we rarely fly due to cost. Unfortunately my father died in August 2014 and I felt my mother needed our presence over what would be our spring break. We usually drive, but I did not have the PTO time to take away from my job. With 6 children and the airlines being the airlines, I chose a direct non-stop flight from Des Moines to Phoenix leaving on March 13, 2015; returning on March 21, 2015. We rented a car; had a nice vacation; packed and ready to go; I received an robo-call at approximately 4 PM stating that our “flight had been cancelled due to maintenance”. I started calling US Airways and was in the que line for 2 and one half hours; finally reaching an agent who told me the soonest we could get back to DSM was Wednesday, March 25. The agent reported “nothing” even with one or two stops. I offered, despite my desire to not do so; to break the passengers into 1’s or 2’s to get home; nothing. Finally when asked what recourse we had; the agent told me they don’t have planes just laying around for my convenience. US Airways also shared with me that they don’t offer reciprocity with the other airlines, except United. Consumers have to find their own tickets; pay for them; and try to get “reimbursement” from the original airline. This set into motion a series of events. Fortunately we had a place to stay; but our rental car was a hassle; hours in the que; robo calls telling me I had violated my rental agreement. I even received one on my cell late in the day after we arived in DSM. Turned the car into the agency (computer scanned). Total rental was 1600.00 I missed 3 days of work; cancelled approximately 36 clients; had no PTO; unpaid days off. My children missed school; first 3 days of new quarter. I have a special needs son who has special accommodations and shouldn’t miss school. My oldest daughter managed to get home Monday night with stand-by; missing law school and almost missing an interview for her internship. I had to pay someone to extend the care of our home. We missed other important appts and commitments as well. I was told the there is no phone number to reach US Airways Customer Service; all complaint are handled ONLY ONLINE with an extensive form (what if you don’t own a computer or aren’t computer savy?). I finally submitted a complaint and received my resolution back today: one $200.00 voucher to fly with them again!!!! I am furious at a company who bills in 3300.00; doesn’t deliver; and blows off my losses; and gives me a voucher to fly with them again!!!! Please assist me. Thank you in advance. US Airways; CEO is Robert Isom .
This complaint and/or review was posted on HolySmoke.org on 10:50 am, May 04, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/us-airways-review/.
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