I running a little Chinese Cafe. I received April statemnt from US Bankcard Service there is $30 charge fo NONPCI CHG, this PCI is like confidential contract, you don’t keep customer’s information (I think that PCI means). I called the company today on 5/12/14, ask them to send me the form so after I return in I should receive the refund for that charge. They answer me if I can return by the end of this month, I will avoid additional charges, which means they will going to charge me $30 each month if I don’t fill out the forms. And they can’t refund the charges. I suppose to call them and ask them to send me that form, that is my resposiblity. I told them I only know when they are going to charge me after I see the statement. I told them your company should send me the form in the begining of the year, or send me the letter or email me inadvace telling me that is me time to fill out the PCI form They reply: “We have too many clients, and we are not resposible for remind you this.” That’s how they treat their customer, they are busy. They said the company didn’t charge me the money, VISA company charges the money. I don’t believe it. Please do remember to fill out you PCI forms. This company is unreliable from the first place, I call them 2 and half years ago, that I want give a try to use they service to see how it works becuase most of the people now are using cards. Our cafe is two genaration, we didn’t take credit cards for almost 18 years. Once I sign the form, my give a try is lock up for 3 years, and even I ask there any charges I should know before I use their service, and this is the first time I’m using this service. They didn’t told me there is annual charges oh plus this PCI charges. Only six more month I’m out of this, I can’t wait. I won’t ever doing business with US Bankcard Serive, never again. .
This complaint and/or review was posted on HolySmoke.org on 16:03 pm, November 08, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/us-bankcard-service-inc-review/.
The reviews & complaints posted about US Bankcard Service Inc. was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about US Bankcard Service Inc. as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.