DIRECT EXPRESS CANCELLED MY CARD WHILE I WAS IN THE PROCESS OF PAYING A BILL ,WITH WITHOUT ANY NOTIFICATION .THEIR CUSTOMER SERVICE COULD NOT EXPLAIN NOR COULD THE SUPERVISOR .I WAS TOLD BY A CUSTOMER SERVICE REP THAT A NEW CARD WOULD BE SENT TO ME IN 5 TO 10 DAYS .SO WAITED 13 DAYS STILL NO CARD SO I CALED BACK ON 10/23 AND 10/27 THE CUSTOMER SERVICE REPS ARE UNPROFESSIONAL AND RUDE AND THE SUPERVISORS AS WELL . FINALLY AFTER THE 13TH DAY I HAD NO OTHER CHOICE BUT TO PAY $13.85 FOR A REPLACEMENT CARD THAT IS SUPPOSED TO BE SENT IN 2 DAYS . THIS IS A SCHEME THAT DIRECT EXPRESS IS DOING ALONG WITH THE BANK COMERICA , .DIRECT EXPRESS IS NOT TO BE TRUSTED THEY MUST BE REPORTED AND STOPPED. .
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